My ticket was closed without solving My issue

I created a ticket regarding no dial tone 2/20/2014. The technician came to My house 2/24 and 3/1. The second technician who came to My house on 3/1 told me that the line outside My house is damaged. He hooked up my line to a spare line.
Now, I have a dial tone but static. I spoke to Verizon at evening of 3/1 and 3/2 again told them I still have static sound.
Then, this morning Verizon technician called me and he said he was coming to fix the static problem. Two hours later My ticket was closed but I still have static sounds! I had to call Verizon again and explain to them from scratch to create a new ticket!!! Why Verizon closed my case before verifying the issue was resolved. Every time I spoke to technicians or customer service, I have to explain my problem from very beginning again and again. Can someone be responsible to make sure My problem will be fixed????

Hi loosing,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Question
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-------Details--------
System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. --->
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SAP gateway was closed

Dear Gurus,
                   We had a prob in our BW system i.e system was down for a moment and comes back automatically.In transaction SM 21 the error displays as
Message server disconnected
SAP gateway was closed
I am alo attach the trace logs here (dev_rd)
27.05.2009                                             RSTR0006: Display Developer Traces                                                    1
trc file: "dev_rd", trc level: 1, release: "700"
Wed May 27 06:01:18 2009
***LOG S00=> GwInitReader, gateway started ( 1724444) [gwxxrd.c     1757]
systemid   324 (IBM RS/6000 with AIX)
relno      7000
patchlevel 0
patchno    167
intno      20050900
make:      single threaded, ASCII, 64 bit, optimized
pid        1724444
gateway runs with dp version 240(ext=110) (@(#) DPLIB-INT-VERSION-240)
gateway (version=700.2008.06.23)
Wed May 27 06:01:19 2009
gw/local_addr : 0.0.0.0
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 40000000 for monitoring segment.
Wed May 27 06:01:20 2009
CCMS: Checking Downtime Configuration of Monitoring Segment.
Bind service sapgw02 (socket) to port 3302
GwPrintMyHostAddr: my host addresses are :
1 : [20.60.111.30] bascop11 (HOSTNAME)
2 : [127.0.0.1] loopback (LOCALHOST)
3 : [192.168.17.11] basaix11boot1 (NILIST)
4 : [20.60.111.31] basaix11 (NILIST)
5 : [192.168.23.16] 192.168.23.16 (NILIST)
6 : [20.60.113.20] 20.60.113.20 (NILIST)
7 : [192.168.17.139] basaix11boot2 (NILIST)
8 : [192.168.23.144] basaix11mboot2 (NILIST)
9 : [20.60.113.145] bascop11b (NILIST)
Full qualified hostname = bascop11.basell.com
DpSysAdmExtCreate: ABAP is active
DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
Wed May 27 06:01:46 2009
DpShMCreate: sizeof(wp_adm)          30200     (1208)
DpShMCreate: sizeof(tm_adm)          5283968     (26288)
DpShMCreate: sizeof(wp_ca_adm)          120064     (60)
DpShMCreate: sizeof(appc_ca_adm)     6000     (60)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/548040/548048
DpShMCreate: sizeof(comm_adm)          548048     (1088)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm)          0     (104)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)          0     (72)
DpShMCreate: sizeof(vmc_adm)          0     (1616)
DpShMCreate: sizeof(wall_adm)          (22440/36712/56/104)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: SHM_DP_ADM_KEY          (addr: 7000000000ab000, size: 6054984)
DpShMCreate: allocated sys_adm at 7000000000ab000
DpShMCreate: allocated wp_adm at 7000000000acc30
DpShMCreate: allocated tm_adm_list at 7000000000b4228
DpShMCreate: allocated tm_adm at 7000000000b4288
DpShMCreate: allocated appc_ca_adm at 7000000005db808
DpShMCreate: allocated comm_adm at 7000000005dcf78
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 700000000662c48
DpShMCreate: allocated gw_adm at 700000000662cc8
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 700000000662cf8
MtxInit: -2 0 0
Wed May 27 06:01:54 2009
GwDpInit: attached to gw_adm at 700000000662cc8
Wed May 27 06:10:42 2009
***LOG Q0I=> NiPConnect2: connect (78: Connection timed out) [nixxi.cpp 2823]
ERROR => NiPConnect2: SiPeekPendConn failed for hdl 20 / sock 31
    (SI_ECONN_REFUSE/78; I4; ST; 20.60.111.105:3300) [nixxi.cpp    2823]
LOCATION    SAP-Gateway on host bascop11 / sapgw02
ERROR       partner '20.60.111.105:sapgw00' not reached*
TIME        Wed May 27 06:10:42 2009*
RELEASE     700*
COMPONENT   NI (network interface)*
VERSION     38*
RC          -10*
MODULE      nixxi.cpp*
LINE        2823*
DETAIL      NiPConnect2*
SYSTEM CALL connect*
ERRNO       78*
ERRNO TEXT Connection timed out*
COUNTER     34**
GwTraceHdlInfo:
HANDLE   = 20
TIME     = Wed May 27 06:09:27 2009
SOCKET   = 31
STAT     = NI_CONN_WAIT
TYPE     = STREAM IPv4
OUT      = 0 messages 0 bytes
IN       = 0 messages 0 bytes
LOCAL    = -
REMOTE   = -
OPTIONS = BUFFERED
ni hdl      = 20
type        = REM_GW
net_stat    = CONNECT_TO_REM_GW_PENDING
hostaddr    = 20.60.111.105
opcode      = REMOTE_GATEWAY
conn opcode = NORMAL_CLIENT
conn vers   = 50
index       = 5
data        = 0
ext_info    = 11049e1d0
offset      = 0
rest_len    = 0
snc_forced = 0
remote gateway infos:
hostname = basxip1.basell.com
hostaddr = 20.60.111.105
service = sapgw00
tpname   =
sap wp info:
tid = 20
uid = 21
mode = 0
appc_ca_blk = 67
len = 375
wp = 20
wait for answer = 1
comm_idx = 7
ERROR => GwErrToAll: mark comm_entry 8 (        ) as deallocated [gwdp.c       2641]
ERROR => GwErrToAll: mark comm_entry 7 (        ) as deallocated [gwdp.c       2641]
Wed May 27 06:12:15 2009
***LOG Q0I=> NiPConnect2: connect (78: Connection timed out) [nixxi.cpp 2823]
ERROR => NiPConnect2: SiPeekPendConn failed for hdl 26 / sock 37
    (SI_ECONN_REFUSE/78; I4; ST; 134.81.30.190:3299) [nixxi.cpp    2823]
GwTraceHdlInfo:
HANDLE   = 26
TIME     = Wed May 27 06:11:01 2009
SOCKET   = 37
STAT     = NI_CONN_WAIT
TYPE     = STREAM IPv4
OUT      = 0 messages 0 bytes
IN       = 0 messages 0 bytes
LOCAL    = -
REMOTE   = -
OPTIONS = BUFFERED
ni hdl      = 26
type        = REM_GW
net_stat    = CONNECT_TO_REM_GW_PENDING
hostaddr    = ::
opcode      = REMOTE_GATEWAY
conn opcode = NORMAL_CLIENT
conn vers   = 68
index       = 7
data        = 0
ext_info    = 11049f4d0
offset      = 0
rest_len    = 0
snc_forced = 0
remote gateway infos:
hostname(route) = /H/134.81.30.190/S/sapdp99/H/147.204.2.5/S/sapdp99/H/oss001
sap wp info:
tid = 21
uid = 22
mode = 0
appc_ca_blk = 69
len = 1521
wp = 21
wait for answer = 1
comm_idx = 7
ERROR => GwErrToAll: mark comm_entry 7 (        ) as deallocated [gwdp.c       2641]
Wed May 27 06:27:41 2009
GwIFreeDiscConn: delete conversation 22058553 (conn=2) in state DISCONNECT
Kindly suggest us what was the exact prob as it seems that this was due to the N/W related issue but we are not confirm about this.
Thanks in advance.

Thanks Rohit for your prompt Reply
Pls find the logs (dev_w0) as per below:-
trc file: "dev_w0", trc level: 1, release: "700"
ACTIVE TRACE LEVEL           1
ACTIVE TRACE COMPONENTS      all, MJ
M sysno      02
M sid        EBW
M systemid   324 (IBM RS/6000 with AIX)
M relno      7000
M patchlevel 0
M patchno    169
M intno      20050900
M make:      single threaded, ASCII, 64 bit, optimized
M pid        671770
M
M
M Wed May 27 06:01:17 2009
M kernel runs with dp version 240(ext=110) (@(#) DPLIB-INT-VERSION-240)
M length of sys_adm_ext is 364 bytes
M
M Wed May 27 06:01:18 2009
M ***LOG Q01=> ThInit, WPStart (Workproc 0 1 671770) [thxxhead.c   1286]
M ThInit: running on host bascop11
M calling db_connect ...
C Got LIBPATH=/usr/sap/EBW/SYS/exe/run:/opt/CA/CAlib:/opt/CA/SharedComponents/lib:/usr/sap/EBW/SYS/exe/run:/oracle/client/10x_64/in
C Oracle Client Version: '10.2.0.2.0'
C Client NLS settings: AMERICAN_AMERICA.WE8DEC
C Logon as OPS$-user to get SAPR3's password
C Connecting as /@EBW on connection 0 (nls_hdl 0) ... (dbsl 700 250407)
C Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
C    0 WE8DEC                                                    1 1128a2220 1128ad938 1128ad1e8
C Attaching to DB Server EBW (con_hdl=0,svchp=1128aac38,srvhp=1128afc98)
C
C Wed May 27 06:01:19 2009
C Starting user session (con_hdl=0,svchp=1128aac38,srvhp=1128afc98,usrhp=1128aa040)
C Now '/@EBW' is connected (con_hdl 0, nls_hdl 0).
C Got SAPR3's password from OPS$-user
C Disconnecting from connection 0 ...
C Closing user session (con_hdl=0,svchp=1128aac38,usrhp=1128aa040)
C Now I'm disconnected from ORACLE
C Connecting as SAPR3/<pwd>@EBW on connection 0 (nls_hdl 0) ... (dbsl 700 250407)
C Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
C    0 WE8DEC                                                    1 1128a2220 1128ad938 1128ad1e8
C Starting user session (con_hdl=0,svchp=1128aac38,srvhp=1128afc98,usrhp=1128aa040)
C Now 'SAPR3/<pwd>@EBW' is connected (con_hdl 0, nls_hdl 0).
C Database NLS settings: AMERICAN_AMERICA.WE8DEC
C DB instance EBW is running on bascop11 with ORACLE version 10.2.0.2.0 since MAY 27, 2009, 06:00:16
B
B Wed May 27 06:01:20 2009
B Connection 0 opened (DBSL handle 0)
B Wp Hdl ConName          ConId     ConState     TX PRM RCT TIM MAX OPT Date     Time   DBHost
B 000 000 R/3              000000000 ACTIVE       NO YES NO 000 255 255 20090527 060118 bascop11
M db_connect o.k.
M ICT: exclude compression: .zip,.cs,.rar,.arj,.z,.gz,.tar,.lzh,.cab,.hqx,.ace,.jar,.ear,.war,.css,.pdf,.js,.gzip
I
I Wed May 27 06:01:46 2009
I MtxInit: 0 0 0
M SHM_PRES_BUF               (addr: 700004040000000, size: 20000000)
M SHM_ROLL_AREA          (addr: 700004050000000, size: 134217728)
M SHM_PAGING_AREA          (addr: 700004060000000, size: 67108864)
M SHM_ROLL_ADM               (addr: 700000005e78000, size: 2672386)
M SHM_PAGING_ADM          (addr: 700004070000000, size: 656416)
M ThCreateNoBuffer          allocated 324144 bytes for 1000 entries at 700004080002000
M ThCreateNoBuffer          index size: 3000 elems
M ThCreateVBAdm          allocated 7040 bytes (50 server) at 700000006106000
X EmInit: MmSetImplementation( 2 ).
X MM global diagnostic options set: 0
X EM/TOTAL_SIZE_MB = 262144
B dbntab: NTAB buffers attached
B dbntab: Buffer FTAB(hash header) (addr: 700004080053088, size: 504)
B dbntab: Buffer FTAB(anchor array) (addr: 700004080053280, size: 480104)
B dbntab: Buffer FTAB(item array)   (addr: 7000040800c85e8, size: 1920000)
B dbntab: Buffer FTAB(data area)    (addr: 70000408029d1e8, size: 30720000)
B dbntab: Buffer IREC(hash header) (addr: 700004081feb088, size: 504)
B dbntab: Buffer IREC(anchor array) (addr: 700004081feb280, size: 480104)
B dbntab: Buffer IREC(item array)   (addr: 7000040820605e8, size: 480000)
B dbntab: Buffer IREC(data area)    (addr: 7000040820d58e8, size: 6144000)
B dbntab: Buffer STAB(hash header) (addr: 7000040826b3088, size: 504)
B dbntab: Buffer STAB(anchor array) (addr: 7000040826b3280, size: 480104)
B dbntab: Buffer STAB(item array)   (addr: 7000040827285e8, size: 480000)
B dbntab: Buffer STAB(data area)    (addr: 70000408279d8e8, size: 3072000)
B dbntab: Buffer TTAB(hash header) (addr: 700004082a8d088, size: 3104)
B dbntab: Buffer TTAB(anchor array) (addr: 700004082a8dca8, size: 480104)
B dbntab: Buffer TTAB(item array)   (addr: 700004082b03010, size: 1200000)
B dbntab: Buffer TTAB(data area)    (addr: 700004082c27f90, size: 5640000)
B db_con_shm_ini: WP_ID = 0, WP_CNT = 25, CON_ID = -1
B dbstat: TABSTAT buffer attached (addr: 7000040a000bb90)
B dbtbxbuf: Buffer TABL (addr: 7000040b0000100, size: 50000000, end: 7000040b2faf180)
B dbtbxbuf: Buffer TABLP (addr: 7000000087da100, size: 20480000, end: 700000009b62100)
B dbexpbuf: Buffer EIBUF (addr: 700000009b64108, size: 40960000, end: 70000000c274108)
B dbexpbuf: Buffer ESM   (addr: 7000040c0000108, size: 204800000, end: 7000040cc350108)
B dbexpbuf: Buffer CUA   (addr: 70000408318e108, size: 5120000, end: 700004083670108)
B dbexpbuf: Buffer OTR   (addr: 7000040d0000108, size: 4194304, end: 7000040d0400108)
B dbcalbuf: Buffer CALE (addr: 70000000c276000, size: 500000, end: 70000000c2f0120)
M CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
S
S Wed May 27 06:01:48 2009
S *** init spool environment
S initialize debug system
T Stack direction is downwards.
T debug control: prepare exclude for printer trace
T new memory block 112bc2e90
S
S Wed May 27 06:01:49 2009
S spool kernel/ddic check: Ok
S using table TSP02FX for frontend printing
S 1 spool work process(es) found
S frontend print via spool service enabled
S printer list size is 150
S printer type list size is 50
S queue size (profile)   = 300
S hostspool list size = 3000
S option list size is 30
S      found processing queue enabled
S found spool memory service RSPO-RCLOCKS at 700004083672060
S doing lock recovery
S setting server cache root
S found spool memory service RSPO-SERVERCACHE at 7000040836726e8
S    using messages for server info
S size of spec char cache entry: 165024 bytes (timeout 100 sec)
S size of open spool request entry: 1248 bytes
S immediate print option for implicitely closed spool requests is disabled
A
A Wed May 27 06:01:50 2009
A
A          PXA
A     PXA      IN     ITIALIZATION
A PXA: Locked PXA-Semaphore.
A System page size: 4kb, total admin_size: 45276kb, dir_size: 22552kb.
A Attached to PXA (address 7000040e0000000, size 800000K, 2 fragments of 377364K )
A abap/pxa = shared unprotect gen_remote
A PXA INITIALIZATION FINISHED
A          PXA
A
A
A Wed May 27 06:01:51 2009
A ABAP ShmAdm attached (addr=700003f403ad000 leng=20955136 end=700003f417a9000)
A >> Shm MMADM area (addr=700003f407792f0 leng=261120 end=700003f407b8ef0)
A >> Shm MMDAT area (addr=700003f407b9000 leng=16711680 end=700003f417a9000)
A RFC Destination> destination bascop11_EBW_02 host bascop11 system EBW systnr 2 (bascop11_EBW_02)
A RFC Options> H=bascop11,S=02,d=1,
A RFC FRFC> fallback activ but this is not a central instance.
A
A RFC rfc/signon_error_log = -1
A RFC rfc/dump_connection_info = 0
A RFC rfc/dump_client_info = 0
A RFC rfc/cp_convert/ignore_error = 1
A RFC rfc/cp_convert/conversion_char = 23
A RFC rfc/wan_compress/threshold = 251
A RFC rfc/recorder_pcs not set, use defaule value: 1
A RFC rfc/delta_trc_level not set, use default value: 0
A RFC rfc/no_uuid_check not set, use default value: 0
A RFC rfc/bc_ignore_thcmaccp_retcode not set, use default value: 0
A RFC Method> initialize RemObjDriver for ABAP Objects
M
M Wed May 27 06:01:52 2009
M ThrCreateShObjects          allocated 51666 bytes at 70000000c8ac000
N SsfSapSecin: putenv(SECUDIR=/usr/sap/EBW/DVEBMGS02/sec): ok
N
N =================================================
N === SSF INITIALIZATION:
N ===...SSF Security Toolkit name SAPSECULIB .
N ===...SSF trace level is 0 .
N ===...SSF library is /usr/sap/EBW/SYS/exe/run/aix-5.1.0-64/libsapcrypto.o .
N ===...SSF hash algorithm is SHA1 .
N ===...SSF symmetric encryption algorithm is DES-CBC .
N
N Wed May 27 06:01:53 2009
N ===...completed with return code 5.
N =================================================
N
N Wed May 27 06:01:54 2009
N MskiInitLogonTicketCacheHandle: Logon Ticket cache pointer retrieved from shared memory.
N MskiInitLogonTicketCacheHandle: Workprocess runs with Logon Ticket cache.
M JrfcVmcRegisterNativesDriver o.k.
W =================================================
W === ipl_Init() called
B    dbtran INFO (init_connection '<DEFAULT>' [ORACLE:700.08]):
B     max_blocking_factor =   5, max_in_blocking_factor      =   5,
B     min_blocking_factor =   5, min_in_blocking_factor      =   5,
B     prefer_union_all    =   0, prefer_join                 =   0,
B     prefer_fix_blocking =   0, prefer_in_itab_opt          =   1,
B     convert AVG         =   0, alias table FUPD            =   0,
B     escape_as_literal   =   1, opt GE LE to BETWEEN        =   0,
B     select *            =0x0f, character encoding          =SBCS / <none>:-,
B     use_hints           = abap->1, dbif->0x1, upto->2147483647, rule_in->0,
B                           rule_fae->0, concat_fae->0, concat_fae_or->0
W    ITS Plugin: Path dw_gui
W    ITS Plugin: Description ITS Plugin - ITS rendering DLL
W    ITS Plugin: sizeof(SAP_UC) 1
W    ITS Plugin: Release: 700, [7000.0.169.20050900]
W    ITS Plugin: Int.version, [33]
W    ITS Plugin: Feature set: [16]
W    ===... Calling itsp_Init in external dll ===>
W === ipl_Init() returns 0, ITSPE_OK: OK
W =================================================
N VSI: WP init in ABAP VM completed with rc=0
E Replication is disabled
E EnqCcInitialize: local lock table initialization o.k.
E EnqId_SuppressIpc: local EnqId initialization o.k.
E EnqCcInitialize: local enqueue client init o.k.
S
S Wed May 27 06:01:55 2009
S server     bascop11_EBW_02      appears or changes (state 1)
S server     bascop11_EBW_02      appears or changes (state 1)
M
M Wed May 27 06:02:06 2009
M SosICreateNewAnchorArray: sos_search_anchor_semantics = 1
M
M Wed May 27 06:02:23 2009
M SecAudit(RsauShmInit): WP attached to existing shared memory.
M SecAudit(RsauShmInit): addr of SCSA........... = 700000020000000
M SecAudit(RsauShmInit): addr of RSAUSHM........ = 700000020000450
M SecAudit(RsauShmInit): addr of RSAUSLOTINFO... = 700000020000488
M SecAudit(RsauShmInit): addr of RSAUSLOTS...... = 700000020000494
B

How to solve the issue: "Failed to install NtCreateSection monitor" etc

I am a user of VM VirtualBox Manager
I have been searching for the solution for the above issue.
But I got nothing until now 22nd August 2014.
But after several trying several settings, I succeeded to start VM VirtualBox Manager without getting "Failed to install NtCreateSection monitor"
So I just want to share with others, and perhaps what I did above can solve the issue for others with similar problems
Here it is:
1. Try to change the display resolution to AUTOMATIC
2. and / or try to disable the extension packs
As for me, I only did no.1 only.
And also when I did that, I was still disabling my avast.
(Here I'm trying to give a solution of an issue, without following other's thread.)
Actually for me this was an idea, and thx to BluShadow, I know this thread belongs here as a discussion topic.

I received the above msgs just now (2nd time after yesterday as 1st time), and I could get rid of the error msg by doing the above steps once again.
The important thing is to change the display to another option.
eg. if your current display is "Automatic" then change it to "Hint" etc
if your current display is "Hint" then change it to "Automatic" etc, then you can start the virtual machine / HDD again.
Hope I can help you guys with the same problem.
Thx,

My ticket was closed without solving My issue

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