My time capsule doesnt work when its conneted direct cable modem, and it start working from netgear router

I just bought a Airport Time Capsule, time capsule is connected direct from wan to cable modem (it doesnt work). when i connect it to lan port 1, it start working. normal process i know is from cable modem to wan port. 2nd i notice, network is on bridge mode. so my question is how do i make it to work from modem to wan port.

What model is the modem? Is it a pure cable modem or a combined modem router?
This maybe important as the current model TC does have issues with some of the popular cable modems.. SB6121 or 6141 being often the ones complained about here.
If it is a pure cable modem (most will have just one ethernet port). Then power down the modem for 20min. This allows enough time for the MAC address of the first device connected to be lost at the ISP end so it is ready for a new router.
The TC must be in dhcp and nat mode.
Please factory reset the TC and start over.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
By default the TC is in router mode after a reset.
Restart the modem.
The power up the TC and run through the setup utility.
The TC should then be accepted as the main router in the network.
If this fails check the WAN ip address. If it is 10.x.x.x or some other private IP you did not turn off the cable modem for long enough.. Try again only this time leave it off longer. (Some ISP it is just 5min.. some 15.. some will require 60min or overnight).

Similar Messages

  • I have a cable modem for my Time Capsule.  Do I need a separate cable modem for my airport express?

    I have a cable modem for my Time Capsule.  Do I need a separate cable modem for my Airport Express?  (I'm using it to "extend" my network and also for Air Play.)

    No, you connect to your Time Capsule wirelessly to "Extend" the network..
    See this Apple doc:
    http://support.apple.com/kb/HT4259?viewlocale=en_US&locale=en_US

  • Time Capsule does not wirelessly connect to wireless cable modem gateway

    I am trying to get Time capsule to act as what I think is supposed to be a wireless bridge (Apple retail employee's advice) to enable an old G4 iMac upstairs to have wireless ("Airport") online access from the wifi cable modem downstairs. I can get everything to work when I run ethernet cable down the stairs but avoiding that is exactly why I bought the Time Capsule.
    I thought time capsule was a wireless device! how do I get it to  speak to the gateway?? Right now it is blinking amber slowly.
    Havent tried yet but I would ideally like to run time machine back up of my Macbook pro, from wherever I am, upstairs or downstairs.

    Thanks everyone. My understanding is that the time capsule needs to be hard wired to the gateway , not what apple retail store "genius" told me. I really wanted to wifi-enable the stranded G4 (and thus access the laserwriter 8500 cabled to it) upstairs.
    -- now I'm re-reading bob timmons' remark, and wondering: i don't think I need time capsule to be a router, do I? I just need it to connect to the G4 with a cable, and receive wifi from the gateway ( ... and do time machine backups). I really only need one ethernet port, and the wifi connectivity.
    so on a whim I had also ordered a airport express, thinking it would be fun to get iTunes on an old stereo system. Now I think I need it to do the job of wifi-enabling the upstairs G4 instead. Just came this afternoon. We'll see if this allows me to get rid of the ethernet cable mess.
    But first I will try to (restore factory defaults, and then) reconfigure to "join" an existing wifi network (which so far is just the macbook pro and the cable modem gateway). My confidence level that this will work: poor.

  • How to get the wireless router to work when i change to new modem and internet connection

    I already set up my wireless router in my macbook but then moved to a new house and basically have a new internet connection. My internet connection is fine when i connect the ethernet cable form the modem to my macbook. But when i plugged in the wireless router, my computer sees it but will not connect to the internet. I lost my installation CD and i tried to re-install using the dowloaded installation but it goes into error saying i can't re-install if i don't change back to default.. anyway, maybe the solution is simple but it eludes me so please help!
    In summary:
    1. same macbook
    2. same wireless router
    3. same internet provider but new connection and modem (since i moved to a different house)
    how do i get my wireless router to work? thanks!!!

    Who is your Internet Service Provider(ISP)?
    If you have a cable connection then follow this link and if you have a DSL connection then follow this link to configure your router.

  • Time capsule doesnt work with telia bredband no wifi

    Time capsule doesnt work with telia bredband no wifi.  Time capsule and its wifi worked in the beginning, but now it doesnt. I have tried everything without success.

    There is no question.. so if it is a statement of resignation.. then if under warranty and faulty Apple will fix it/replace it.. if not dead you will be given it back.
    Are you using Lion? If so did you download 5.6 airport utility?
    Plug the TC into a computer by ethernet.. hold in reset for 10sec.. and then redo the setup.
    Give TC and wireless short names and no spaces and no special characters.. lock the wireless to manual a/n-b/g and fix the channels.
    Then if it doesn't work most likely faulty. Otherwise it is just setup is wrong.

  • 3?'s: Message today warning lack of memory when using Word (files in Documents) something about "idisc not working" 2. Message week ago "Files not being backed up to Time Capsule"; 3. When using Mac Mail I'm prompted for password but none work TKS - J

    3 ?'s:
    1  Message today warning lack of memory when using Word (files in Documents) something about "idisc not working"
    2. Message week ago "Files not being backed up to Time Capsule";                                                                                                                                             
    3. When using Mac Mail I'm prompted for password but none work
    Thanks - J

    Thanks Allan for your quick response to my amateur questions.
    Allan:     I'm running version Mac OS X Version 10.6.8     PS Processor is 2.4 GHz Intel core 15 
    Memory  4 gb  1067   MHz  DDr3  TN And @ 1983-2011 Apple Inc.
    I just "Updated Software" as prompted.
    Thanks for helping me!    - John Garrett
    PS.
    Hardware Overview:
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro6,2
      Processor Name:          Intel Core i5
      Processor Speed:          2.4 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache (per core):          256 KB
      L3 Cache:          3 MB
      Memory:          4 GB
      Processor Interconnect Speed:          4.8 GT/s
      Boot ROM Version:          MBP61.0057.B0C
      SMC Version (system):          1.58f17
      Serial Number (system):          W8*****AGU
      Hardware UUID:          *****
      Sudden Motion Sensor:
      State:          Enabled
    <Edited By Host>

  • My MBP doesn't remember my Time Capsule wireless network when waking from sleep

    My MBP (OS 10.5.8) doesn't remember my Time Capsule wireless network when waking from sleep.  Thus, every time my MBP wakes from sleep, I need to select the Airport icon in the upper menu bar, select "Join other network", enter SSID and password.  This is very cumbersome.  And, I never had this problem when I was using the ISP's provided wireless router/gateway/DSL modem. Adding the Time Capsule and using it to generate the wireless network has introduced this problem. 
    It appears that this problem has to do with the hidden SSID.  I don't need the lecture on how hidden SSID provides no serious security benefit.  That's why I have the WPA2 encryption.  I'm interested in a solution that will allow the Time Capsule to generate the wireless network, maintain a hidden SSID, continue to use WPA2 encryption, but have my MBP recognzie and autoconnect to this network.
    Solutions I've alread tried:
    1. Open Network Preferences
    2. Select Airport from left hand column (and ensure Airport is at top of that list)
    3.  Select Advanced
    4.  Delete all Preferred Networks.
    5.  Apply settings.
    6.  Restart computer
    7.  Return to Network Preferences and from Advanced page, manually add my network with hidden SSID and WPA2 password
    This solution works fine as long as I don't take my computer elsewhere and connect to another network.  As soon as my preferred networks list gets another network, my MBP stops finding my TC network.  Since I take my laptop to a lot of places (it's a laptop, after all...) this is a problem.
    As I say, prior to adding the TC on my network (and using it to generate the wireless network), my MBP had no problem keeping 50+ preferred network names/passwords in the Preferred Network list, but always automatically finding/connecting to my home network without the need to "Join other network."  Thus, I assume the problem lies with the Time Capsule.
    Any ideas?

    LaPastenague, thanks for weighing in.  Didn't know that the hidden SSID capability was not IEEE standardized, and thus different devices will handle hidden SSID differently.  With my admittedly limited knowledge of how SSID/hidden SSID works, I'm still a little confused as to why my MBP would remember the generic router/gateway's hidden network, but struggle with the TC's hidden network.
    To my knowledge, when an SSID is broadcast by a base station (Airport, wireless gateway, etc.), a connecting device (like a laptop, iPad, etc.) detects this broadcast--this would be a passive reception of this SSID signal.
    When an SSID is hidden, the base station does not broadcast its identification.  Rather, a connecting device must transmit the name, and when the base station recognizes the broadcast, the connection is made. That's what you do when you select "Join another network" and manually enter the SSID.
    The idea with OS X's Network Preferences is that these steps, whether for hidden networks or broadcast SSIDs, become automated.
    Where is the potential for a different chipset between the TC and the previously used wireless router/gateway to alter this functionality?  Shouldn't the selection of an SSID by the MBP to broadcast to seek for a base station be a function solely on the MBP?  And once broadcast by the MBP, the TC should detect and reply? 
    Basically, the MBP can connect to the hidden TC manually just fine.  The MBP can connect to the old setup automatically just fine.  The MBP cannot connect to the TC automatically.  Aren't these automatic connection functions solely on the MBP?
    I'll try un-hiding the network and re-verifying that the problem is exclusively with the hidden network.
    Z

  • Time Capsule disconnects internet when using web server through port forwarding

    My current config is: 2TB Time Capsule running 7.6.3, Mac Pro running Lion (10.7.5), MacBook Pro running Mountain Lion (10.8.3), and a couple of MacBook Pro Retinas running Mountain Lion. My current ISP is Comcast.
    I have the Time Capsule set up to port forward port 80 to the Mac Pro for the purpose of running a web server. Most of the traffic is shuttling fairly large m4v files back and forth to work (work product from video editing work). I can reach the webserver on the Mac Pro just fine from the outside world, and can list files in the directory just fine. When I initiate a download (via right click on a link, "Save As..." or whatever), the Time Capsule reports that the Internet has been disconnected, and all machines inside my network lose access to the outside world. I have to either power cycle the Time Capsule, or disconnect/reconnect the Cat-6 cable between the cable modem and the Time Capsule to re-establish the connection. Interestingly, the download continues and completes on the other end without issue (so, the connection is actually still there!).
    Before switching to Comcast, I was on AT&T Uverse - Uverse includes a router, so I had the TIme Capsule set up in Bridge Mode. That worked fine. I also have an older 500GB 1st generation Time Capsule. I set it up with the same config as my 2TB TC, and it shows the exact same behavior - internet disconnects upon initiating a file download through a forwarded port. I then hooked the Mac Pro up directly to the cable modem. I can initiate a download without issue, and I continue to stay connected to the Internet without problem. Called Comcast anyway - they report no errors on the line, but reset the whole device chain anyway. No change in behaviors.
    I tried downgrading the Time Capsule software to 7.6.2 (the earliest version that came on it). No dice, same behavior.
    So... I called Apple. Complete and utter FAIL. Apple Support reports that they have no training in the port forwarding features of the Time Capule or Airport products, and cannot help me resolve the issue because of that. So, I have a $300 router that apparently cannot perform a simple routing function (download through a forwarded port), that I cannot troubleshoot (because Airport software v7 is an epic fail in that regard), made by a company who cannot support it - and everything this $300 device is doing can be done by a $50 device with a $100 external hard drive?
    Do I understand this situation correctly? What have I missed in trying to troubleshoot this thing?

    Apple Support reports that they have no training in the port forwarding features of the Time Capule or Airport products, and cannot help me resolve the issue because of that. So, I have a $300 router that apparently cannot perform a simple routing function (download through a forwarded port), that I cannot troubleshoot (because Airport software v7 is an epic fail in that regard), made by a company who cannot support it - and everything this $300 device is doing can be done by a $50 device with a $100 external hard drive?
    Do I understand this situation correctly? What have I missed in trying to troubleshoot this thing?
    Excellent summary.. I think you have covered all the salient points most thoroughly.
    Port forwarding on the TC I would put into the category of "epic fail"
    I have a nasty feeling it just doesn't work in many cases. Clearly from your situation the port is forwarded correctly.. it is the actual download that is causing the device to crash.. which is probably not the port forwarding itself that is at fault but rather the external link and opening another port for the download to happen.
    Many of the issues were caused by using icloud and btmm.. which would work a lot better btw. Although the hassle there is needing to offer that as a service to any Tom Dick or Harry.
    Let me suggest a work around or other things to try.
    I also have an older 500GB 1st generation Time Capsule. I set it up with the same config as my 2TB TC, and it shows the exact same behavior - internet disconnects upon initiating a file download through a forwarded port.
    Use 5.6 utility.. more info below. And take the firmware of this unit (Gen1) back to 7.5.2 (before icloud mess ups in 7.6).
    You can go back to 7.5 firmware also in Gen4 TC if it is more than about 14months old.. Simply hold down the option key when you select firmware and the old versions will show up. If your TC came with 7.6.1 (the 7.6.2 was withdrawn as it was even bigger failure than 7.6.3). then you cannot go back.
    You might also find downloading via http is not as reliable as using FTP.. FTP is a better and more efficient protocol. It should be no problem to setup ftp server on the mac pro to allow download via ftp even with a browser.
    But in the end.. your $50 router suggestion.. well perhaps a little more than that.. $80-100 will work very well.. also this router can be setup with a Hard Disk and offer the files to the internet via FTP.. without needing full network access to your internal network.
    How to load 5.6 into ML.
    1. Download 5.6 for Lion.
    http://support.apple.com/kb/DL1482
    Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
    2. Download and install unpkg.
    http://www.timdoug.com/unpkg/
    Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
    You cannot uninstall 6.1 (now 6.2 if you updated) so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
    For screen shots see this post.
    https://discussions.apple.com/thread/4668746?tstart=0

  • I have 2 MacBooks at home that back-up to a Time Capsule.  I'd like to buy an external Thunderbolt drive at work to have as an additional back-up. Will Time-Machine support autobackups to 2 different devices?

    I have 2 MacBooks (1 Air and 1 Pro) at home that back-up to a Time Capsule.  I'd like to buy an external Thunderbolt drive at work to have as an additional back-up (so that were there to be a fire/water damage/etc) I would not lose both the computer and the backup.
    Will Time-Machine support autobackups to 2 different devices?
    I'd like for it to be able to backup to an external Thunderbolt drive attached to my thunderbolt display when I dock the MacBook Air to it.
    Does anyone know if this will occur automatically, or if I will have to manually select backup disk?
    thanks

    Yes, with Mountain Lion you can do this, but I will leave the explanation to Apple Support Communities contributor Pondini:
    34. "Rotating" Time Machine backup disks

  • My ipod only works when its being charged!

    my ipod only works when its charged. when i unplug it the screen slowly fades out and i can no longer turn it on. and when i connect it to the computer it doesnt even connect! can someone please help me???!!!!
    ipod video   Windows XP  

    "my ipod only works when its charged."
    Then it sounds like a battery problem.
    Try these.
    My iPod won't turn on.
    iPod has no power and appears frozen.
    iPod battery doesn't charge.
    If none of the above help, then it may be an issue that requires service.
    You can arrange online service here.
    Service request.
    Or if an Apple store is near you, take it there and have them check your iPod.

  • I have i phone 4s i there is problem of wifi my wifi is not working when i go to the wifi there is no working on off when i update it as a 6.1 ios on that time again it was good but after 2 days again the same problem i am too tired

    I have i phone 4s i there is problem of wifi my wifi is not working when i go to the wifi there is no working on off when i update it as a 6.1 ios on that time again it was good but after 2 days again the same problem i am too tired and i also reset network setting but nothing gonna be worked

    Sounds like the device was dropped at some point and damaged as a result.
    Take it to Apple for evaluation and a replacement.

  • Is there a capability to save/export the time capsule settings file when using the iphone/ipad airport utility. the "file" button does not exist on the latest airport utility app.

    is there a capability to save/export the new airport 2TB time capsule settings file when using the iphone/ipad airport utility. set-up wasn't a problem but the "file" button does not exist on the latest airport utility app v6.3 to save the configuration file.

    the "file" button does not exist on the latest airport utility app v6.3 to save the configuration file.
    Sounds like you are a bit confused with version numbers.
    Latest AirPort Utility version for the iPhone / iPad is 1.3.3.  There is no option or capability to export/import settings on the iOS version(s) of AirPort Utility.....although you could take a series of screen shots and save them for future reference.
    AirPort Utility 6.3.x is found on a Mac.....not on iPhone / iPad. Export and Import options are found under the File menu in 6.3.x.

  • What's wrong with my MacBook, it only works when its plugged in to the wall charger

    my MacBook only works when its plugged in with the wall charger. What's wrong with it? it the problem fixable ?

    Marina -
    What Kappy said, or maybe your Battery charging cable is faulty, or something's happened to the input slot.
    I'd take it to Apple and have them troubleshoot it for you. 

  • Time Capsule WiFi disconnects when a Fujitsu Siemen Laptop with b/g network

    Time Capsule WiFi disconnects when a Windows Vista based Laptop with "b/g" network connects. When i use Macbook with "n" Network.
    Surprising that TC and MacBook both from Apple can't stay connected when Fujitsu Siemens Laptop joins through WiFi.
    I use a DSL Modem (Speed 1 Mbps) connected thru ethernet to Time Capsule on Bridge Mode.

    Yes, n is better, but if you have it running on b/g/n (since you have to with your b/g only notebooks) the n is inactive. Kind of a waste. Others have resorted to adding another wireless router which one set to b/g/n and the other n-only.

  • I just got an Airport time capsule 2TB. When I start back-up it backs up about 17kb and then stops but says Calculating time remaining.... Anyone got an idea of what's going on?

    Just got an Airport Time capsule,
    I set it up as a network extension and began back-up.
    It estimated 4 hours so I left it run. After 10 hours I noticed it had stopped backing up but had not back up to the time capsule. So I tried again and it just got stuck on Calculating Time Remaining. I reset the capsule a few times and have set it up as instructed. The same has happened each time.
    It backs up about 17kb of info and then freezes with Calculating time remaining below the progress bar.
    Anyone any ideas?
    Thanks

    Network extension sounds onimous.. is this wireless extension.. it is super bad for large TM backups..
    Always do the first backup direct by ethernet to the TC even if it has to be in full isolation.
    Stalling at 17kb might be just the wireless having issues. Or it can be a corruption in a file.
    Pondini is our source of all things Time Machine.. and trouble shooting it.
    http://pondini.org/TM/Troubleshooting.html
    A1.. install the widget so you have access to the TM logs.. what the heck it is doing.
    A4. if you upgrade installed OS.. do a reset of TM and start over.
    A5 verify the disk.
    C9 watch out for network names that are over long and over complex.. especially with Mavericks. It is hopeless.
    I do recommend using a USB connected drive.. to do a first backup it is often the easy way.
    Much faster and more reliable than over network.

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