My time capsule is dead - where did the support article go?

Hi,
my time capsule just died - the known power supply issue, and it falls under the serial range referred to here:
http://www.guardian.co.uk/technology/blog/2010/jul/12/apple-time-capsule-recall- replace-fault
The article is old as well as the support article dealing with the issue (old link: http://support.apple.com/kb/TS3351?viewlocale=de_DE) Now, I can imagine what the guys in my apple store are gonna tellme, when I show up with my dead TC, but at least I want to show them proof that I am right before they do me wrong. Does anyone know where this article was moved to (or happen to have an old copy / Screenshot?).
cheers,
Erik

It no longer applies.. that is why it was taken down.. warranty + applecare never extends beyond 3years.. all Gen1 TC are now more than 3years old.. if yours has lasted out this long.. more than 4years.. it worked exactly as Apple designed it to.. and is now in need of replacement.
But there is plenty of DIY fix it info if you want it.

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Can I connect to my Time Capsule from any where via the internet ?

I want to be able to connect to my Time Capsule when I'm on the road. How can I do so?

Do a google for remote time capsule connection.
Yes, it is very easy using a Mac if you have static public IP and the TC is the main router.
It can be done via iCloud and BTMM.. again just look it up.
It is very very hard to do it without iCloud Lion and latest TC firmware or static IP.
It should be accessed by AFP.. means no windows machines.
It should be considered carefully as there are some risks.. passwords my not be exchanged encrypted..
The right way is vpn using a vpn router and TC in bridge.

I just did an Time Capsule firmware update and now my Time Capsule is dead. What happened?

I just did a Time Capsule firmware update and now my Time Capsule is dead. What happened?

tresbaileys wrote:
it may be important to note that when I put my ear to the box I can still hear the HD spinning (although no lights are lit and it doesn't show in the airport utility). Ideas??
That is very bad.. how old is it??
The Gen4 TC can die this way.. it is not usual but it happens.
Leave it for several hours to cool off. Do a factory reset immediately when you try to restart it.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
Tell me exactly what the LEDs do throughout this process.
Both the main one at the front and the LED on the ethernet ports which should all flash during bootup.
If it is less than a year.. of course Apple will replace under warranty.. 2 years in some places.. Europe .. places with stronger consumer laws. If you have applecare on a computer it should still cover the TC.
I kind of doubt you are going to get this going again... but we can try.

Can you access Time Capsule From any where, or do you have to be on the same network

Can you access Time Capsule From any where, or do you have to be on the same network

check out the post by Tesserax in this discussion.

How to disconnect internet connection in Time Capsule and reconnect without restarting the whole device?

Hi, I would be very grateful if someone could tell me how to disconnect internet connection in Time Capsule and reconnect without restarting the whole device?
The thing is that as I have a dynamic IP address, everytime I restart the internet connection my IP address changes. I sometimes need it to change, so I need to restart the connection. I don't know another way to restart the connection than restarting the whole Time Capsule.
Thanks!!
PD: the computer I use is Windows based, using the Airport Utility for Windows, but I also have a MacBook Pro I could use and an iPhone too.

The utility in windows is very like Mac so the screenshots are from Mac as I don't have windows available now.
How this works depends on the setup of the TC.. which you did not tell us.. you cannot change anything if you do not have the TC as the main router in the network.
So on the internet tab you need to share a public IP address.
On the next tab where you set IP address.
Click the renew IP address.
It might work.. and it might not.. the problem is you are not disconnecting the network.. sometimes the hard disconnection is required before the address will renew..
What about unplugging the WAN port.. then click renew the IP which will fail.. then plug the wan back in again.
In the end it is easier and faster to power cycle the TC.

I have had my iphoto crash twice whilst nearing the end of making a photo book. Are these books lost and do I have to start again? ): I cant find the folder in iphoto on the time capsule. Folder from which the book was being made is now empty? help pleas

I have had my iphoto crash twice whilst nearing the end of making a photo book. Are these books lost and do I have to start again? ): I cant find the folder in iphoto on the time capsule. Folder from which the book was being made is now empty? help please Using IMAC OSx

Hi shldr2thewheel,
it has been a while since we have last spoke, I would like to let you know, I am still working on getting used to the switch from windows to a Mac/Apple system. I do have a new question for you, I did purchase In Design CS5.5 through journeyed.com through Cuyahoga Community College of which I attend as a student, is there a way to purchase an online book through iTunes to learn that as well? Also, you know me, the struggling student, I would also, when and if the book can be purchased through the iTunes, would need to know if you do know of a much easier book for struggling students like myself and at a reasonable price as well for the In Design CS5.5 program. Our campus bookstore had closed early, and, so did the colleges library and our local library here where I do live, so, I cannot go to either place to purchase a book or to take out a book, plus cash funds are low at this moment as well but, I do have money left on the iTunes account to use, if it can be used. So, can it be used, the iTunes money, towards finding a low priced online book? I am in great need of assistance as I have a project due for my one course for this Tuesday, September 4, 2012.
Sincerely in need of help once again,
Kim

HP LaserJet Enterprise 500 551dn - where did the drivers go?

I go to the download page to download the drivers for this 551dn. I download all windows 7, 8, 8.1, 2008, 2012, so that i can put them on my print server. I downloaded them from here..
<http>//h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5081348&lang=en&lang=en&cc=lamerica_n...
when i get the file, lets say for windows 7/64bit, i choose...
HP LaserJet Enterprise 500 color M551 Printer Series PCL6 Print Driver (no Installer) 61.130.04.12834
24 Sep 2014 21.3
I get the file downloaded (LJEnt-color-M551-Drv-no-installer_12297.exe), i run it, get the security warning and Run. the file extracts - then POOF, the installer is gone.
where did the files go? They aren't on the root of the C: drive, a folder/files were not created on my desktop, no files or folder created in my downloads folder.
I was never asked for a file save location.... ??? really? is this this basic stuff?
Where are the files? this $$$ printer is a brick until i get drivers!
Thanks!
Jason
UPDATE- I FOUND THE FILES!!
First of all, HP... i'm not impressed.
All the files for all the drivers are in a series of temp folders...
C:\Users\-myusername-\AppData\Local\Temp\3\7zS4A73
really?
hope this helps someone.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

Where did the Stream 7 drivers go?

The support page for downloading drivers for the HP Stream 7 tablet (any model) has disappeared from the HP website.
Navigating to the HP Stream 7 support page, Selecting "Software and Drivers", then "Go directly to software and drivers page", Operating System "Windows", then Version "Windows 8.1" (the only choices), then clicking the Update button, gives a message "No software or drivers are available for this product with the selected operating system. Please make a different selection, or visit the product homepage. " This happens using Firefox, IE 11, or Chrome.
These drivers have been missing for at least a few weeks, and multiple forum users have also had no luck finding them. Before that time the drivers seemed to come and go randomly, but they've stayed missing now for weeks. One dorum user has posted direct FTP links to the drivers, and they might be the latest version, but not really sure.
Where did the drivers go, HP?

This is for the 5701 as of a few days ago.
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http://ftp.hp.com/pub/softpaq/sp70001-70500/sp70340.exe
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http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69309.exe

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again

Where did the Discussions for Shake go?

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Click here.
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My iphone says I have 331 songs but only 139 can be played...where did the others go? How to get them back?

The songs disappeared from two computers and are grayed in on my iphone...I cannot play 192 songs...how to get them back or how to delete them from my phone so I can start over? I do not want icloud...I synced my phone to the computer and everything was fine for awhile...where did the songs go?

Because it says it's incompatible when it can't be, I got hope. I get error messages all the time with my iPod and iPhone that it cannot sync and that 'this device is not capapble of connecting to iTunes' stuff. I literally forget that happened, plug it in again and it works, I later realize that iTunes made a mistake, they do that.

ITunes9: where did the 3-column browser go ?!

Hello there:
Just installed the new iTunes 9, and I am shocked: where did the 3-column browser go? Did they really remove it, and replaced it with only the one Artists column on the left side? This cannot be serious, surely you would not remove one of the most innovative user interface of the past years?
How do I select quickly the music genres I want to listen to? (and no, Play Lists is not the answer!). I used to do a quick shift-click or command-click, depending on my mood, and click play. Very fast and very convenient.
Since when are we removing features from a software when upgrading it?...
Yann - really upset about this!

Gabhan, I second your frustration. Locally set "on top" selections (on my laptop) are preserved, but "on top" settings for remote collections (e.g., my desktop) never are. For those of us who prefer the "on top" column browser, iTunes 9 is suddenly a LOT more "fiddly" than earlier versions.
To significantly alter existing behavior, change application-wide defaults, and not give the user the ability to override that default, sure feels like a bug. I think "this is buggy software" every single time I have to manually set that value.

Disable 24-bit crystalizer... and where did the snap/crackle/pop

For the longest time, I thought the crackling and popping was because of the CMSS3D Headphone option being enabled, but just for kicks, I tried disabling the 24-bit crystalizer, and poof! Where did the snap/crackle/pop go? It seems to be gone! I can li've without the crystalizer, after all there is really no way to make something sound better than the source. This gives me hope that it is a driver issue after all. I have a Rev A fatalty.

It is still there... you cant just hear it as good anymore.. i never have crystalizer on, i still got my rice crispies. So good if you dont hear it anymore.. but i know this wont fix it for many of us. I can agree that if i have cmss3d enabled but have MacroFX and Elevation Filter off, the pops& crackles are lower in volume.

HT4145 Does this article apply to OS X Lion and Airport Utility 6.0? Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

Does this article apply to OS X Lion and Airport Utility 6.0?
Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

I thought you were trying to Extend the network with an Express as the article mentions you pointed to...
You can't find the Airport Extreme then...
I woudl suggest doing a Factory reset....
http://support.apple.com/kb/HT3728
Then you should be able to set it up just as you did when it was new....
Factory default reset (using reset button)
If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.
Unplug the AirPort Base Station or Time Capsule from power.
Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
Release the button. This will factory default reset the AirPort Base Station or Time Capsule.

I do not own neither a Mac nor an iOS devices. May I still be able to use all features of Time Capsule, including remote access over the internet?

As described above.
I do not own neither a Mac nor an iOS devices. May I still be able to use all features of Time Capsule, including remote access over the internet?

You will have setup issues.. as the latest AC model requires a Mac or iOS device.. eventually apple will release a windows version of the utility.. and the current one does partly work but Apple seem in no hurry.
You can find a Mac or iPad equipped friend to do the setup.. once setup the Windows computer can use it.
BUTT you cannot access it from remote..
Not with windows. You need BTMM and iCloud account. AFAIK even with those you cannot reach the TC.
You can do it manually.. using a vpn. Buy a proper vpn router and use a vpn client on the windows computer.. the TC would be in bridge to the network..
Apple really did not make this for windows.. and SMB access is only provided on LAN access not WAN.

My time capsule is dead - where did the support article go?

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