My time capsule just stopped working

I just p[urchased the unit last weee, was able to partly set it up then it just stopped working

By stopped working do you mean the front LED is off?
When you boot it do any LED even flash??
Have you tried a factory reset?
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
No luck then the TC is faulty and has to go back to Apple for replacement.

Similar Messages

  • HT2284 My Time Capsule just stopped working.

    Thank you in advance for any help. My Time Capsule just stopped working and I do not get the 'Connection Failed' error message as the Time Capsule is not showing up in the finder window. The light continues to flash amber on the Time Capsule. I am using it with my iMac running Lion. Any help will be really appreciated.

    This is just typical Lion.. reboot the TC.. if that doesn't work.. reboot the whole network from fully off.. in order.. modem.. router/TC.. clients. 2min gap between each.
    If still has issues.. press reset on the TC and redo it.
    Download a utility that has tool properties..
    http://support.apple.com/kb/DL1482
    Just ignore the toyland version in Lion.
    Next time it happens go to disk page in the utility and hit disconnect all users..
    C12 and C17 can suggest some other things.
    http://pondini.org/TM/Troubleshooting.html

  • I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data.

    I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data and it does not show on the desktop when connected.

    Ok if disk utility was able to verify the drive I doubt there is any problem.. are you trying to open a TM backup??
    You need to mount the sparsebundle then check the actual info inside the bundle.
    Don't use disk warrior.. if the disk has verified then unless you deliberately deleted files there is nothing that is going to do.
    Pondini has a lot of stuff about getting access to the sparsebundle.
    http://pondini.org/TM/17.html
    But if you have copied info to the TC that is now gone.. and the disk is ok.. I am not sure.. the TC will not have deleted the files itself.

  • My time capsule has stopped working.

    My time capsule has stopped working. I get following error message The backup disk image “/Volumes/Michael Campbell's Time Cap/iMac.sparsebundle” could not be accessed (error -1). I tried everything including deleting all the data and starting again. It then works for a few back ups and then gives the error message. I have tried to repair the disk but that is grayed out.

    Found this elsewhere so I will try it
    Go to App folder
    Open Utilities
    Click on AirPort Utility
    Highlight your Time Capsule
    Go to Manual Setup
    Click on Disks
    Highlight your Time Capsule
    Click on Disconnect All Users
    Close AirPort Utility
    Go to Systems Preferences
    Click on Time Machine
    Click on Select Disk
    Find your Time Capsule and highlight it
    Then click on USE BACKUP DISK.
    Go to the Menu Bar and click on the Time Machine Icon
    Click on Backup Now
    It should work

  • Why am I facing so many problem after upgrading to ios7, my phone hangs/stuck many times, applications just stop working and close themselves, battery drainage,Facebook and all applications don't work properly. What should I do? They punished me for upgra

    I'm using iPhone 5
    Why am I facing so many problem after upgrading to ios7, my phone hangs/stuck many times, applications just stop working and close themselves, battery drainage,Facebook and all applications don't work properly. What should I do? They punished me for upgrading to ios7. I now hate apple and I'm thing of getting samsung.

    Basic troubleshooting
    Reset
    Restore with backup
    Restore as new ( better )

  • Two Time capsules that  stopped working after 12 months

    2 years ago I bought 2 time capsules(2 TB). I used the first for 12 months and was very happy until it just stopped working suddenly. I couldn't turn it on at all. I then started using the second Time Capsule that had never been taken out of the box. Now 12 months later exactly the same thing has occurred to this second Time Capsule.
    Any tips to stop this happening again would be gratefully received.

    Check out this and have a look for your serial numbers:
    http://support.apple.com/kb/TS3351?viewlocale=en_US
    Message was edited by: MarcosCastellano

  • My time machine just stopped working. No power. I had it since 2011

    I had my time machine for about 20 months, and it just stopped working. no power. I have a lot of backups on it. Anyone had the same issue? I read on some forums that it was reccurent, and that apple is not addressing this issue. Please help. Too expensive to just go in the trash.

    Do you have any computer with current applecare?? If so apple will replace the TC as it is covered.
    Less than 2years for a current TC.. that would be Gen3 or early Gen4 is a little bit short for these models.. mostly they do last to 3years now.
    What is the A1xxx model number from the rubber foot?
    Leave it to cool for several hours.. overnight.. and start it fresh after that..
    Pay particular attention to everything..
    The boot sequence should go something like this..
    Power on.. green front led.. change to solid amber after a few seconds.
    All the ethernet LEDS will flash green for a moment.
    Front LED will start flashing amber and the hard disk will spin up.. place your hand on it to hear it spin up.
    Other things happen and eventually if there are no errors the front led will go solid green... but flashing amber is fine.
    Do you get any LED on at all?
    Where in the world are you?

  • My time capsule has stopped working since installing Yosemite. It says to wait to tell me how much longer but it stays that way for hours.

    My time machine has stopped working since I upgraded to Yosemite. It gets to the point that says it will estimate the time remaining, but it never gives me that answer and it just stays on that page and never completes it's backup. This is a brand new macpro, so I wanted to capture the previous info on my computer I was able to put my external hard drive on new computer and it did the migration and all my old info returned. However, two days later I wanted to do a backup using Time Machine with my Western Digital Mac external hard drive but it won't progress past saying how much time remaining, even after several hours of sitting there.

    You do need to wait a long time.. as it takes a long while for Yosemite to index the existing backup if it is large.
    Here is Apple's List of bad things that happen to TM in Yosemite.
    OS X Yosemite: Time Machine problems
    It is clearly no where near as comprehensive as it needs to be.
    I presume your disk has your old backup.. it may be better to keep the old backup.. save that for the future.. and get a new disk and start a fresh clean backup.
    I would also recommend using Carbon Copy Cloner or similar for the time being. Make a bootable clone backup of your drive to a new external drive.. it is really superior in lots of ways to Time Machine. And does show you what it is doing.
    For TM at least you can still use the widget so you have some log access to that TM does.
    A1 here. http://pondini.org/TM/Troubleshooting.html

  • My Time Capsule / WiFi stop working.

    My Time capsule stop working and I looked for the support page on Apple's website and to be sure about the model of my Time Capsule I wrote down the serial number of it on the technical support page to make sure that my TC is the 1st generation and as many of you have said already, I'm very lucky to have it working for so long despite the issues of the equipment but I also could read on the Apple's website tech page that " The AppleCare Protection Plan for your computer covers Time Capsule." . Is it true ? Because I do have the Apple Care for my iMac.

    Where can I buy and have the specifications of the parts to replace the dead ones ? I saw a guy who change the power supply to an external MagSafe of MacBooks ... lol
    Thanks.
    Ebay HK will ship anywhere in the world. That is still the best way at the moment. Unless you want to start changing capacitors.. if you have not done soldering of fairly fine boards.. don't!! Get a solution made up.
    Or contact a repairer in your country or nearby.
    The cost of repairs starts to go too high to be economic though.
    You need a set of capacitors if you want to diy. There are plenty of sellers on ebay. You must get the exact right type. Size and performance are vital.
    I gave a whole bunch of methods to fix the TC.. including Magsafe power supplies on my website. The easiest though is a 12v to 5v module and 12v supply.
    See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
    And there is a list of repairers.
    https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repairers
    If you want the very cheapest method to at least get the TC running as an airport extreme.. you only need a 5v 2A power supply.. but that is real 2A.. not peak.. continuous, so it is usually better to find 3A. You can then cut off the existing supply board plug and just wire it to the supply. Put the hard disk in a usb holder and connect via usb or buy an esata box and run the cable out..
    Good luck with it.

  • Time Capsule wifi stopped working but drive access is ok and 2nd bridged time capsule is working

    After six months of successful setup, the wifi on my new 3TB Time Capsule stopped working. At first I would just power everything down and then power it up and it would come back but it had to be reset multiple times per day. Now it is not working at all. I find this very weird because even though the wifi is not working and I can't access the internet, I still have access to the hard drive through finder on my MAC and through the Network on a PC. Also the 2nd (much older) time capsule I have in bridged mode is working just fine for both the drive and the wifi.

    I think you should take the TC back to apple for testing.
    It does make it confusing if you have multiple wireless AP's .. you should turn off everything but the TC that is giving you problems.. then when the wifi drops out, test with ipad or iphone for instance.. if it is gone .. then take the TC to apple for replacement.

  • My Time Capsule Wireless stopped working.

    Hi
    so i have the new generation time capsule. I set it up and it was working fine.
    then a couple of days ago...we had a power issue, with low level power. I switched off the unit during this period. Now that the power is back, the capsule wireless doesnt work. When i connect to the ethernet, it works fine. But when i disconnect, the wireless cannot even see the base station.
    what is wrong and how can i fix the wireless?
    kindly help
    thanks
    Joshua

    With the Time Capsule powered on, hold in the reset button on the back of the Time Capsule for 10 seconds and then release. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light.
    Now reconfigure the Time Capsule again, just like you did before. You can use the same device name, wireless network name, password, etc that you used before if you wish.
    Once the Time Capsule restarts, check to see if you can receive a wireless signal from the Time Capsule.
    If you still cannot see a wireless signal, the recent power outage has unfortunately damaged the Time Capsule, and it will need to be replaced.
    It is always a good idea to connect your modem, Time Capsule,, and other devices to a surge protected power strip to help reduce the chances of a component failure in the future.

  • Time capsule wifi stops working with MacBooks, but nothing else

    I have a newer model time capsule.  Lately, the wifi stops working intermittently on my macbook pro and the wife's macbook air.  While this is happening, our iphones and other peripherals have functional wifi.  This resolves if I reboot the time capsule.  Even more weird is that the 'guest network' on the time capsule will work fine while the main wifi network remains non-functional.
    Fairly annoyed, please help

    It isn't strange at all.. it is a feature of Lion.. totally unstable useless networking.. particularly wireless.
    I would be very surprised if you came back and told me you were on Snow still.
    If Lion was installed by upgrade, worse and worse.. clean install seems to reduce if not remove the issues.
    So ring Apple .. keep annoyed at their new vista class OS. Did you turn that off and on again??
    I can suggest a few things..
    Short wireless and network names.. no spaces.. pure alphanumeric. Different name for 5ghz to stop band swapping.
    Lock wireless to on a/n -b/g
    Lock wireless channels.
    Use wpa2 personal security only.. with 8-12 character passkey.. pure alphanumeric.
    Set dhcp to very short lease time.. 30min.. might help Lion to remember the name of the TC.. otherwise it suffers from early onset dementia and alzheimer's.

  • My time capsule wifi stops working several times per day

    In the last several weeks, my time capsule wifi will suddenly stop working. Both the guest and main networks  go down. I unplug the time capsule and plug it back in and then it works again for a while. My internet is ADSL. The signal comes in through a Actiontec Modem and then by ethernet to the time capsule which broadcasts the wifi.

    Not sure what you mean by "suddenly stop working".
    Does this mean the power indictor light on the Time Capsule goes off and then comes back on when you restart the Time Capsule?
    Or, does this mean that the power indicator light stays on, but devices cannot connect to the wireless network?
    If you are using an Actiontec modem/router and trying to run both "main" and "guest" networks on the Time Capsule, that is creating an error known as Double NAT.  Sometimes you can get away with this on a simple home network, but the better option would be to run the Time Capsule correctly in the "Off (Bridge Mode" setting.
    Unfortunately, the "guest" network will not operate correctly when the Time Capsule is in Bridge Mode.
    If your Actiontec device really is a modem/router or gateway....as we suspect.....the Double NAT error can cause loss of one or both networks, Can you post back with the model number of the Actiontec "modem" that you have so we can check out the possibility that you have an incorrect setup?

  • HT4628 my time capsule has stopped working - have a green light but get an error message saying "there was a problem connecting to the server..."

    I noticed this week an exclamation mark on the time machine icon on the menu bar.
    My Macbook, iPad and iPhone all connect to the network but i get "there was a problem connecting to the server..."
    When I open the preferences the time capsule is off but turnign it back on sends me in a loop of selecting the Time Capsule device (which has a nice green light etc) and then getting the error messgae about being unable to connect. I've pulled the plug a couple of times (this has worked in the past) but no change.
    Any advice would be welcome before I try a factory reset or have to return to Apple for repair (the one thing they are offering as the thing is only 5 months old)

    I also noticed that when I go to finder I see two MacBook Air's that are in my name but have the number (2) and (3) next to the name.
    That is a well known bug in Yosemite.
    Try open System Preferences (gear icon on the dock)
    Open Sharing
    Edit back to the correct name for your Mac
    This may...or may not help.  But, it won't hurt.
    The Mac's name may stay stable....or you may see (2), (3), etc again soon.
    Be sure to restart both your Mac and the Time Capsule after you do this.

  • My Time Capsule has stopped working.  Restoring default settings does not work.

    I have a 2TB Time Capsule (Model No. A1409).  I think that it is approximately 20 months old.  It has been working very well until around two months ago, when it began to display the flashing amber light.  At that time I performed a hard reset, restoring the default settings.  This worked and the capsule continued backing up perfectly for a further three weeks.  However, about three weeks back the flashing amber light returned.  As I have been busy elsewhere I was not able to attend to this untl recently.  It does not seem to matter how many times I reset the device, I cannot return it to a working state.
    The capsule has previously been set up to connect to the internet through my existing broadband service.  As such, it was initially set up and subsequently restored wirelessly.  I no longer seem to be able to achieve this.  Has anybody else experienced similar difficulties and if so, were you able to remedy it.
    Grateful for any advice.  I feel another trip to the Genius Bar coming on.

    Yeah absolutely - no problem.
    I had the same thing happen where I did a restore on my personal TimeCapsule (TC),
    and when I updated the device after installing it, it for some reason set the TC into bridged mode shutting off DHCP/NAT service.
    Which means, that it doesn't reserve an IP for any client trying to attach. This is what it sounds like yours is doing.
    So if you see that it says bridged, and that box with dhcp reservation is greyed out, change it from bridged to DHCP/NAT.
    This will allow any client (computer/device) to attach and reserve an IP address for access to the internet.
    Once that is set, and you update, hopefully the light should go green.
    I would also recommend checking the "internet" tab, and making sure that your IP address is assigned using DHCP. (It probably is - but that part is essential for communication with your Internet Service Provider (ISP)...
    SO - if the device goes green after the update:
    If it does, then go back into the router and click on the wireless tab and confirm your wireless settings are correct, if any changes are made, update.
    At that point, you should be able unplug your laptop to wirelessly connect to the router.

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