My time capsule won't accept/recognize an internet connection

I've verified my modem is providing an internet signal, when I plug my MacBook Pro into the modem, I'm able to access the internet just fine. However, when plug my time capsule into the modem using the Internet WAN Port, my Airport utility says that the Time Capsule is not connected to the internet. I've tried using the reset button on the back of the Time Capsule, with it plugged in and I've even tried holding the reset button in while plugging the Time Capsule power in. Help me please?

Suggest that you give the steps in this User Tip from forum expert Tesserax a try:
AirPort - Complete Power Recycle

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Why won't iTunes recognize my internet connection so that i can restore my ipod and iphone?

iTunes will not recognize my internet connection so that I can restore my ipod and my iphone. Please help!!!!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Time Capsule won't accept my user name and password for access - Help!

Hi all,
My Time Capsule seemed to stop working one day and I had to do a hard reset with the little button at the back. After that it worked and I restored my wireless network settings but now I can't access the Time Capsules hard drive with Time Machine.
When I try to choose it as my Backup Disk in the Time Machine preferences it says "Enter your user name and password so Time Machine can access the file server "Our Time Capsule" (the name of my time capsule). However, every time I try to enter my password I get "Sorry, you entered an invalid username or password".
I've already tried several resets of the Time Capsule and I've also tried logging on my computer as the Root user and changing my administrator account password back and forth but no go.
Help! and Thanks.

Norman & Harry,
Consider the following:
*_Time Capsule Keeps Asking Me For a Password_*
It will be important to know what is going on, or what you are doing when it asks for the password. Is it asking for a password only when Time Machine attempts a backup? Consider this:
It is NOT your username and password it wants when you try accessing the Time Capsule. (I know... it SAYS "username and password") But it means the Time Capsule's Name and Password.
You will find that by launching Airport Utility.
Select the TC on the left.
Click "Manual Setup".
Click the "Time Capsule" Tab.
You will see "Time Capsule Name:" and "Time Capsule Password".
Make sure “Remember password in keychain" is checked.
That is the information you need to enter when it asks for "username & password."
*I Don’t Remember What My Time Capsule Password Is*
You can see what your current TC password is by going into Keychain.
Open your Keychain and select "login" from the Keychains pane in the top left. Highlight "Passwords" in the Category pane from the lower left.
Sort all the items by Kind. Note everything labeled "Airport...". How many do you have listed? There should only be one "Airport base station password" for each base station that you have active. Also, there should only be one "Airport network password" for each network you have created. If there are more than these, then delete all but the ones with the most recent Modification date.
To see what passwords are being stored, double-click your Time Capsules' entry. A new window will appear.
Put a check beside "Show Password". You may be asked for your own Admin password so enter that.
Now the Password field will display the password you entered into Airport Utility for your Time Capsule
*It Still Won’t Accept the TC Name and Password*
Launch Airport Utility --> Manual Setup.
Select "Disks" in the tool bar above.
Click the "File Sharing" tab.
Is "File Sharing" checked? It should be.
What is selected beside "Secure Shared Disks"? If it says "With Accounts" or "With a Disk Password" then the system will ask you for a password every time it mounts the TC hard disk. If you switch it to "With Time Capsule Password" then use the password you designated earlier in the “Time Capsule" tab. It should only ask you once and then never again - because you had checked "Remember password in keychain".
If you have made any changes then click "Update".
Let us know if this resolves your issue.
Cheers!

Time capsule won`t allow multiple devices to connect to the internet

I`ve got a 2TB time capsule that worked fine.
I moved to this condo where the is already a wired internet service available to each apartment. The access is made through a login and password whenever You open you browser, if connected directly on the WAN cable. No multiple logs are allowed.
When I used my Time Capsule to create a wi-fi network and serve as a router I could access the internet on my MacBook over the wi-fi just created. No problem at all. But whenever I try to log other devices (iphone, apple tv) it asks for my ap login and password, and of course it states that there`s already an active connection to that user and won`t grant me access.
I`ve then borrowed a tp-lynk router from a friend of mine, created a wi-fi network (without the time capsule on it), it asked for the log in and all but then everything worked fine and I could use all my devices through this network.
Back to the time capsule, I`ve tried different settings. First one was bridge mode, but it didn`t work. Tried DHCP & NAT but had the double NAT issue.
Also I`ve tried this solution https://www.autoitconsulting.com/site/networking/configuring-an-airport-extreme- for-nat-only-mode/
but it would`t work either.
My guess is that somehow Time Capsule is attributing different IP addresses to each device that enters the Wi-Fi network, and that`s the reason I can`t access the net, since the service provider won`t allow more than one connection. On the other hand TP-Lynk was able to connect to the internet service through one IP address and then connect to other devices.
Any idea on how to solve this issue?

Tried DHCP & NAT but had the double NAT issue.
If you got the TC working and had double NAT .. sorry but the TP-Link is exactly the same.. you cannot distribute a single IP without double NAT.. the TC tells you it is a problem.. the TP-Link doesn't.. otherwise there is no difference.
But it is important the double NAT is setup right.. ie you must use different ranges.. please tell us the IP you get from a directly connected computer..
If it is 10.x.x.x then you should move the TC to 192.168. rather than default IP of 10.0.1.1 .. the TP-Link already will use 192.168.x.x. which might also explain why it works better.

If I connect a time capsule via ethernet to an existing internet connection and use it to create a private wifi network for my wireless devices, will other users on the primary network (not the private wifi one) be able to access my files on my TCapsule?

Like it says in the title basically.
I want to use a time capsule to store my files and backups and access it from my phone and MacBook Air. However I do not want the others in my house who are currently connected to the same wifi/ethernet router to use my connection or my TC hard drives.
I had also been thinking about wirelessly extending the wifi network (a linksys N router) but I guess that will allow everyone to access my Time Capsule?
I hope you guys can help me.
Regards, Guido

......will other users on the primary network (not the private wifi one) be able to access my files on my TCapsule?
No, if you have not provided them with the Time Capsule device password.
Users will be able to "see" the Time Capsule icon under the SHARED heading in the Finder on their Macs, but they will not be able to access the drive or the files.
I had also been thinking about wirelessly extending the wifi network (a linksys N router) but I guess that will allow everyone to access my Time Capsule?
Same answer as above.

How do i connect time capsule to MacBook w/out an internet connection???

is there a way to connect to the time capsule without using an internet connection???...i need to transfer files to the time capsule hard drive

can you tell me what i would need to do to get it connected then???...i have been trying by using the Airport Utility and i cannot get it set up to where i can just drag the files into the Hard Drive...
thank you

Why won't itunes recognize my internet connection

I continue to receive the following error message:
Internet is up and running. it just won't work with Itunes.

Hey mrodrig193,
If you are having an issue with iTunes for Windows having problems connecting to the iTunes Store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L

Why does Time Capsule no longer accept my password?

I noticed that Time Machine was showing an error. It said that it could not find the backup volume.
I tried connecting to the Time Capsule via Finder, but it wasn't connecting.
I opened up AirPort Utility and tried to access the Time Capsule, and it asked for a password, which it has never done before since the password is saved in my Keychain.
I enter the password, it says something like "Reading device settings" with a progress bar, and then it fails and asks for my password again.
I have tried on my Mac, on my rommate's WinXP machine, on my Mac booted into Windows 7, and on my iPhone. All of them have the password saved, but none of them are able to connect; I know the password is right, but the Time Capsule seemingly won't accept it.
Earlier I noticed that the AirPort Utility did show some more information than before, so it must have connected, but by the time I noticed it and tried to actually access the device settings, it was asking for my password again.
Why might this happen? What can I do to fix it? I don't think I changed anything, certainly not with the TimeCapsule, and I would really rather not have to go through a factory reset, then reconfigure the device, then make sure it works with every device in the house, etc.... and I certainly don't want to have to do that every time this randomly happens. If there anything I can do? Why might this be happening?
I think I'm using Firmware 7.6.x, but since I can't connect I can't check it.

A combo of Lion and firmware 7.6 et al..
Go back to 7.5.2 as it is much more stable firmware for the rest of the known world.. I have issues with TC as soon as I upgrade to any firmware 7.6 and greater. And it works fine with 7.5.2 which is very solid.
Simply turn off the weekly update search so it doesn't continually start flashing amber to be updated.

Remote access to Time Capsule won't work

Over the past couple of months I've been doing lots of research and planning into replacing my Mac Pro and old MacBook Pro with a new Mac setup. I was looking for efficiency, productivity and ultimate portability so the Macbook Pro Retina and Time Capsule grabbed my attention.
I was interested in the MacBook Pro Retina for work (travel) and home leisure use. Due to having so much music and video iTunes content, I was interested in purchasing a Time Capsule and a secondary external hard drive, placing all my iTunes content on the Time Capsule which I would then back up to the external hard drive when I was at home. I would then setup Time Capsule to be accessible over the internet so that I could view my media content through iTunes wherever in the world I was (internet speeds permitting of course). By doing this I could carry only my work files with me on the 512GB SSD Macbook Pro Retina, but could access the Time Capsule media files remotely, either via wi-fi or by tethering my iPhone 5.
So I purchased a Time Capsule to test my theory. I followed online guidance on how to achieve such a setup and using my 2008 MacBook Pro (which runs Snow Leopard) and a friends internet connection I got the system to work. I was able to remotely contact Time Capsule and watch High Def video content via wireless internet and even tethered to my iPhone. So I went and purchased a Macbook Pro Retina (running Mountain Lion) and set about setting up the system in the same way. But this is where something's gone wrong. I can't connect to the Time Capsule over the internet at all.
The Air Port utility has been updated to version 6 which is lacking the ability to instruct the Time Capsule to "Allow access over WAN". I thought I'd make sure it still connected via the internet using my old MacBook Pro, which had definitely worked perfectly just a couple weeks earlier, and that won't work either. I can't find the option to "Allow access over WAN" within Airport Utility 5.6.1 either? And the simple apple script application that I wrote (following an online guide) to open the remote connection to Time Capsule with the double left click on an icon has stopped working too.
I don't pretend to be a network engineer and I'm no I.T. expert, though I usually manage to teach myself what I need to know to sort issues like this out, but this has gotten me really stumped! I tried downloading an old version of Airport Utility to see if that had the "Allow access over WAN" feature (within the 'Disks' > 'File Sharing' area of Airport Utility) but my Mac OS won't allow the old versions to run.
Perhaps the version of Airport Utility I used on my Macbook Pro a couple of weeks ago didn't have the "Allow access over WAN" check box either and I just didn't notice - which is likely unless Airport Utility updates itself in the background without any prompts etc. I certainly didn't notice a software update for it any time over the past few days. Either way, I don't understand how it could have been working a few days back and now it's suddenly not.
I used this guides to gain remote access to Time Capsule successfully just a couple of weeks ago:
http://www.youtube.com/watch?v=SIQ7SzA1cK4
Can anyone shed any light on the issue and point me toward a fix please? I'd appreciate the help.

Thanks LaPastenague. I'm not sure if I have a static IP but I can confirm it hasn't changed in the past month.
I've pretty much come to the conclusion that what I want to do isn't really possible using Time Capsule. Like I mentioned, I had remote access working a couple of weeks ago but it seems like apple have updated the firmware or airport software to remove something that was necessary to remotely connect in the same way. And even if I did get it working I think it would still be so restrictive, requiring a fast wifi or mobile phone tethered connection to view my media files over the internet.
I got connected via iCloud and B.T.M.M. but the connection was very slow and video wouldn't stream well at all (painful). It seems that the speed constraints would make it very frustrating each time I simply wanted to look through my vast iTunes music collection or movie library. Album covers won't appear either.
Even if it were possible to connect via a static IP I just don't think that the WAN connection would be stable or fast enough to offer an efficint solution(?), so I'll probably have to by an external portable HD and use Time Capsule for Time Machine and Printer Sharing.
I wish I could stream my iTunes movies and music successfully over the internet, but right now it just doesn't seem possible.

HT3728 My Time Capsule won't allow me to access my home network each day (intermittently) between about 1000-1800. My modem is working properly, and I can get on-line by hooking my computer straight to my modem, so I know it's the Time Capsule at fault. I

My Time Capsule won't allow me to access my home wireless network for several hours each day -- usually between 1000-1830 or so. My modem is working correctly and I can still get on-line by going straight from my computer (MacBook Pro) to the Ethernet port. It must be the Time Capsule -- any ideas?

Any ideas?
Wireless Interference
Might be caused by a cordless phone in the vicinity. To give you an example, my neighbor.....across the street...used to be able to literally crash my wireless network if he was in his front yard talking on his cordless phone.
I discovered this by accident one day after spending weeks trying figure out why my network would crash at random times.
Other possibilities include a wireless security/camera system near you
Still other things might be an amateur ham radio operator....which should not interfere....but again from experience, I know that this can occur.
Yet another possibility is another wireless network near you that is being turned on and off at random times. Some users power up their modem/router only when they want to do so and leave it off otherwise.
Some general rules to help avoid interference:
Move any cordless phones that you might have as far away as possible from the Time Capsule and/or your computer(s)
Avoid placing other electronic devices....computer, television, amplifier, satellite receiver, etc. near the Time Capsule and/or your computer(s)
Avoid metal surfaces near the Time Capsule and/or your computers
Elevate the Time Capsule as much as possible. Think of it as a water sprinkler....you want to get the room as wet as possible
Experiment with different wireless channels on the Time Capsule. To do this:
Open AirPort Utility
Click on the Time Capsule
Click Edit
Click the Wireless tab
Click Wireless Options
Start with Channel 11 on the 2.4 GHz band and work your way down
It is unlikely that you are picking up interference on the 5 GHz band since there are.....for now at least.....far fewer networks using this frequency.

Time Capsule won't mount after upgrade to iTunes 9

See my full post in the Time Capsule support section ("Help! Time Capsule won't mount after installing iTunes 9"). My music library is on my Time Capsule, but after installing iTunes 9, it won't mount on my iMac G5. I can use the internet, but the disk won't mount. My Powerbook hasn't been updated yet and the Time Capsule mounts fine.

To make it easier, here's the post:
"My music library is on my 500 Gb Time Capsule. I just installed iTunes 9 on my iMac. It updated my library and synced my iPhone. Now, the TC won't mount. I still have internet connectivity, but I can't access my media or print to my printer connected to the TC. I can use the computer and everything, but if I hover my mouse over the TC disks menu bar icon, I get the spinning beach ball there. If I try to connect using my Network icon in the sidebar, it allows me to log in and get to the screen to select the volume I want to mount, then stops responding. In the Activity Monitor, AFP Client & AirPort Base Station Agent are not responding. I also have a Powerbook G4 w/Leopard (10.5.8) which hasn't been updated to iTunes 9 yet. The Time Capsule mounted fine on it."

My Time Capsule won't allow my computer to back up. It says it is already in use but that is what it is being used for.

My Time Capsule won't allow my computer to back up. It says it is already in use but that is what it is being used for. It has been working fine for years. All of a sudden I keep getting a message that TC (time capsule) cannot complete back up as it is already in use. I am doing the backups automatically through Time Capsule.

Restart the Time Capsule by disconnecting and reconnecting the power adapter. When it's back online, open the AirPort Utility application and check to see whether there's a firmware update for it.

Time Capsule Won't Wirelessly Connect to Internet

If I connect my computer to my time capsule using ethernet, I can view internet pages fine. However, if I connect to time capsule using airport, internet pages won't load. How can I fix this?

LK23,
Does the TC still appear when you launch Airport Utility? If so do the following:
*Check Time Capsules’ Status*
Open Airport Utility. Select your Airport devise in the pane on the left. Is there a green dot beside it? If not click “Manual Setup”. Select “Summary” and double click the green/yellow dot beside “Status” and follow the steps to resolve any issues discovered. Click “Update” and wait for the Airport devise to restart. Now try to connect.
Let us know if this helps. Otherwise tell us what it said.
Cheers!

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again

Time Capsule won't back up, privilege message error HELP!

Time Capsule used to work, now it doesn't.
1) I go to System Preferences > Time Machine
2) I click on Change Disk...
3) Window drops down and I select my Time Capsule, then click on Use for Backup
4) Window pops up saying "Enter your user name and password so Time Machine can access the file server "name of my Time Capsule". No field for user name, just Password - so I enter this and click on Connect.
5) Drop down window appears saying: "The specified user does not have read, write and append privileges on this network volume. Please connect as a different user or contact your network administrator."
Thing is - I am the admin.
Can't figure out how to rectify this. Have already tried restoring factory settings to Time Capsule but run into same problem.
Any ideas?

Exact same problem. In addition, Time Capsule won't let me create new folders in the root (/data) folder anymore, although I can still read and write files in already existing folders.
I thought it was because I upgraded to Snow Leopard, so I did a clean install of Leopard OS on my Mac Pro with erasing the HDD, but still no luck.

My time capsule won't accept/recognize an internet connection

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