My time capsule wouldnt let me back up my computer, and when I rebooted it, the light won't turn on at all, is my time capsule dead?

My time capsule said that it couldn't back up my Mac because the backup was already in use, I went to the apple communities, and it said to reboot the time capsule, after I rebooted, the light didn't come on at all and my Mac can't find the network at all. Is my time capsule done? Or will apple fix this?

No light.. no body is at home.. the TC is dead.
What model is it??
A1xxx (x are numbers) on the base..
eg A1254 Gen 1 A1302 Gen 2 A1355 Gen 3 are moulded into the rubber first line. Gen4 is A1409 and written on the paper label where it always should have been. Gen 5 is the new tall AC model.
If the TC is in warranty ie a Gen4 or Gen5 purchased in the last year Apple will replace it.
If it is more than 1 year Apple might replace it if it is covered by applecare you have on a computer.. this is complex.. ring apple and ask.
Any TC older than 3years is not covered.
Gen1 and Gen2 are prone to dead power supplies. Gen3 and Gen4 prone to board failure. All have the effect you mention.. no lights on.
Let it cool right down.. off for several hours.. then power up again and tell us what the front LED and ethernet LED do during the boot cycle.. if anything.

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When I close my Mac Book while it is on and leave it on while closed for long periods of time and then I open it, the display will not turn back on- why?

Does it turn on when you do something like hit a key or click the mouse? Or do you need to restart? If the former, forget about it, except try clearing the pram/nvram. (commandoption+pr on startup till it bongs a few times). If the latter and if the step above didn't work, you've got a problem that might be solved by doing an archive & install.
Message was edited by: Jonathan Kurtzman

Just brought a new 5s. Went home and backed up my 4s and when I plugged in the new phone it identifies it as a different devise, it won't sync it to replicate the old phone.

I just brought a new 5s. I went home and backed up my old 4s. When I plugged in the new devise and hit sync, it took about 5 seconds. It appears as a second devise and isn't updating the old phone to the new devise. I phoned Apple Support and they want to charge me $120 to complete the request, very annoyed as this should just be standard when you get a new devise. All I want to do is take all the old information from my old phone, and put it on my new one.
Would appreciate any help.
Thanks

I suggest you start your iPhone 5S setup over from the very beginning.
Do that by erasing the entire contents of your iPhone 5S. Do Settings > General > Reset > Erase all content and settings. That will, in fact, erase your iPhone 5S. You will then start with the "Welcome" screen. Enter your WiFi and Apple ID information. You will then be given the opportunity to set up as new or to set up using the iPhone 4S. That is what you are looking for.

I accidentally left my phone unprotected during the rain. My phone got wet and when I got home the sound won't work and the next day it doesn't let me charge anymore. HELP!

I went out to join the amazing race challenge in my work. When we were almost to the end, the weather changed and it started raining. I put my phone my my backpack and got wet along with my other stuff. By the time I got home, there's no more sound and it keeps showing "SLIDE TO TURN OFF". Then the next day, I can't charge anymore.

You might consider a case like Otterbox or something similar for active events in outdoor use. They not only give good protection against drops but also protect from water. It's not meant to swim with take underwater pictures but really good for rain splatter or the situation you were in. Good luck.

I just bought and backed up my computer and time machine with a "Seagate BackUp Plus for Mac". Now my time machine is empty. Panicked. can anyone help?

I just bought and backed up my computer and time machine with a "Seagate BackUp Plus for Mac". Now my time machine is empty. Panicked. can anyone help?

Lets start over...
Please restart the network.. shut down everything..
Restart in order.. modem.. router.. if different to TC.. or TC.. client devices.. wait 2min between each startup.
If the TC does not show up on the computer, in finder.. then we need more info.. what OS are you running?
Does the TC show up in Airport utility? Are you running wireless or ethernet?
If you still have issues.. plug the TC directly into the computer by ethernet.
Do a full factory reset of the TC.. and see if it now shows up.
Please tell us exactly what model TC it is and how old.. the A1xxx model number from the base will help if you don't know.
You take a screen shot of the TC opened in finder.
eg..
My TC is named Tardis4.. click on it.. and then open the data folder.. on this one called Tardisdata.
Then take a screen shot of it so we can see what the problem is.. screenshot.. with area selection.. control + shift + 4 .. the picture goes into the desktop.. and then you click the picture icon in the posting web page controls and select the picture.

I am using an Mac PPC version 10.5.8 and I am trying to download the correct version of Flash Player. I did once but I had to install a "Clean Install" of my computer and when finished I had put back the new Flash Player I just installed well every time

I am using an Mac PPC version 10.5.8 and I am trying to download the correct version of Flash Player. I did once but I had to install a "Clean Install" of my computer and when finished I had put back the new Flash Player I just installed well every time I try install the new player it is place in my Trash Folder and I can not get Player to work. I did everything I was to install it correctly but it still does not install it correctly. Can some help me. Bob

Some MacBook Pro versions cannot be upgraded past 10.6.8; others are maxed out at 10.7.5. newer models can go all the way to 10.10. So it is important to know exactly what version you have--there may be close to 40 variants produced since the MB made its debut in 2006.
You can safely give us a snapshot of your model and its current config that will allow us to deternmmine your model and its upgrade potential, plus show it you have any software that may impede any upgrades. Please download and install this free utility:
http://www.etresoft.com/etrecheck
It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.
Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.
Remember that, on leaving OS10.6.8, you lose the ability to run older softare written for older PowerPC Macs (yours in Intel-based). Programs such as Office 2004 will no longer work (min of Office 2008 needed to work on newer OS versions), and AppleWorks will stop working completely

My mac Doesn't seem to see my external hard drive (seagate 1tb) I have it usb'd in to the back of my computer, but when I open time machine...it does not see it. Help

My mac Doesn't seem to see my external hard drive (seagate 1tb) I have it usb'd in to the back of my computer, but when I open time machine...it does not see it. Help...please

Yes...at least I thought it was....I have 10.6.8.
That's the whole issue. I want to run/install photoshop elements but I have to have 10.8. for that. So...be fore I install an upgrade (Yosemite is getting BAD press) I thought I'd check my back up...it's not there...I have the seagate plugged in and the usb into the back of the mac...when I try to turn the time machine "ON" it says airport device not found not ....
By the way...I REALLY appreciate the help here....

I have a iPhone 4S and when watching videos on the internet sound cuts out as the video is playing. The rest of the video plays with no sound. Sometimes when I pause It and play again sound comes back but not all the time. can anyone help?

I have a iPhone 4S and when watching videos on the internet sound cuts out as the video is playing. The rest of the video plays with no sound. Sometimes when I pause It and play again sound comes back but not all the time. can anyone help?

The "restore disk" is built into the Mac. See About Recovery.
Need more specifics about what error messages you got while installing Adobe Flash.
However, you can almost avoid Flash altogether by setting YouTube to play the HTML5 version instead.
Click the Try something new! link at the bottom of the YouTube page.
I don't know about the sound issue. Might be hardware as you think. Try other headphones to check.

I created an album from photos taken off three different cameras. I am sorting the photos manually and when I close iPhoto, the photos move back either by date or by camera import time. How can I keep the photos from moving around?

I created an album from photos taken off three different cameras. I am sorting the photos manually and when I close iPhoto, the photos move back either by date or by camera import time. How can I keep the photos from moving around?

Don't tell us, tell them
http://www.apple.com/feedback/macosx.html is the place for feature requests and feedback

I downloded iphoto 11 9.2 and when opened it for the first time and the program started to update my iPhoto library the file got corrupted. That has happened in the two macs I have (both of them rather new and updated to last Lion version 10.7.2).

I downloaded Iphoto 11 9.2 from the apps store (was on iphoto '09 before version 8.x) and when opened it for the first time it tried to update my photo librery and ended up corupting it to the extreme that I had to get a backup from time capsule and downgrade my iphoto version. I spent yesterday 6 hours at the genius bar in an apple store and they were not able to provide me with any other solution. In the emantime, I have to forget about about photo streaming... Any idea, is this a bug that somebody knows how tp fix?

In fairness, this isn't an issue in iPhoto 11 but one in your Library. Some file or other in there is damaged and that's what causes the crash during the upgrade.
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.

Recently got a new iPod 4th gen; I had previously backed up to iCloud and subscribed to iTunes Match, and then wound up syncing the new iPod to my MacBook Pro; all iCloud tunes were downloaded to Mac but won't all sync to the iPod - any suggestions?

Recently got a new iPod Touch 4th gen; I had previously backed up to iCloud and subscribed to iTunes Match, and then wound up syncing the new iPod to my MacBook Pro; all iCloud tunes were downloaded to Mac but won't all sync to the iPod after multiple attempts, despite all songs showing properly on the Mac and multiple syncs occurring after all songs were properly reflected on the Mac. I updated iTunes Match from the iTunes Store menu as well pre-sync.
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There appears to be no rhyme or reason to the iCloud physical sync failure - some songs were legacy, some were purchased via the PC, some on the old iPod.
The Mac shows all the songs correctly and none show iCloud status -all have been downloaded, but the downloaded songs that were previously showing up as iCloud based aren't syncing to the iPod.
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The "system" performed as designed. All devices syncing to one iCloud account are kept in common sync. The idea is that all such devices belong to one user. Different users should have different iCloud accounts. Once your contacts were edited, all devices were updated as well and subsequent backups (from yours and her device) reflected the changed contacts (and any other data that may have been edited like calendars). Your first task is to change your daughter over to a new account before she makes other changes.
The only way I see for getting back contacts is to restore them from a time machine backup, assuming you also have a Mac included in the account which syncs the contacts. However, I'm not sure whether time machine includes contacts from iCloud along with those that are local, "on my Mac".
Otherwise the deleted contacts are gone.

I have a AT&T wifi box and it is turned on and when I go to the setting to go to it it's not there how do I fix that so I can get back on my wifi

I have a AT&T wifi box and it is turned on and when I go to the setting to go to it it's not there how do I fix that so I can get back on my wifi

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My ipad was being updated to ios 6.1.3 and when it rebooted it went to recovery mode. I want my ipad 2 back with or without my files.Please help

My ipad 2 was being updated to ios 6.1.3 and when it rebooted it went to recovery mode. I want my ipad 2 back with or without my files.Please help

Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
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Note: Data will be lost. You may have to repeat the above many times.

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Hello,
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'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
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* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

I have been working on an iMovie project. I turned off my computer and when I turned it back on to continue working and entire section of about 80 photos was gone. The music attached to these photos remains. Can I retrieve this work?

I have been working on an iMovie project. I turned off my computer and when I turned it back on to continue working and entire section of about 80 photos was gone. The music attached to these photos remains. Can I retrieve this work?

I am at Snow Leopard and have only played a bit in IMOVIE - so can't speak for Mavericks - but -
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If you turn off your mac - or end a program without consciously saving something you may lose what you worked on.
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My time capsule wouldnt let me back up my computer, and when I rebooted it, the light won't turn on at all, is my time capsule dead?

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