My toouch smart iq506 is giving off the error message biohd-2

my touch smart iq506  is giving off the error message biohd-2

There is quite a discussion about the error message, its meaning, troubleshooting steps, and the results from last year on this forum. Please see:
http://h30434.www3.hp.com/t5/Desktop-Operating-systems-and/Error-Code-BIOHD-2/td-p/299253
It will offer some information and solutions for you.
GeorgeFN
GeorgeFN
I work on behalf of HP.

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    20.656764 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    22.659005 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
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    0.445346 @Video Conference/VCInitiateConference.m:1584 type=2 (00000000/0)
    [Connection Data for call id: 1 returns 1
    10.629729 @Video Conference/VCInitiateConference.m:1599 type=2 (00000000/0)
    [Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
    10.652610 @Video Conference/VCInitiateConference.m:1703 type=2 (00000000/0)
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    [INVITE sip:user@rip:16402 SIP/2.0
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    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=173998958
    Call-ID: eefb7f0e-16a4-11df-9457-bdecd7624012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    17.154608 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK42631a8124217001
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=173998958
    Call-ID: eefb7f0e-16a4-11df-9457-bdecd7624012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
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    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK42631a8124217001
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=173998958
    Call-ID: eefb7f0e-16a4-11df-9457-bdecd7624012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    18.655978 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK511f58e54bf60cc6
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=150492620
    Call-ID: f02d0e60-16a4-11df-9457-a720c1b94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    19.156633 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK511f58e54bf60cc6
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=150492620
    Call-ID: f02d0e60-16a4-11df-9457-a720c1b94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    20.157652 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK511f58e54bf60cc6
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=150492620
    Call-ID: f02d0e60-16a4-11df-9457-a720c1b94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    20.657977 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:50912 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK3c817e4509921e53
    Max-Forwards: 70
    To: "u0" <sip:user@rip:50912>
    From: "0" <sip:user@lip:16402>;tag=2108242043
    Call-ID: f15e8c96-16a4-11df-9457-cdd2619e4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    21.158703 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:50912 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK3c817e4509921e53
    Max-Forwards: 70
    To: "u0" <sip:user@rip:50912>
    From: "0" <sip:user@lip:16402>;tag=2108242043
    Call-ID: f15e8c96-16a4-11df-9457-cdd2619e4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    22.159413 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:50912 SIP/2.0
    Via: SIP/2.0/UDP sip:59842;branch=z9hG4bK3c817e4509921e53
    Max-Forwards: 70
    To: "u0" <sip:user@rip:50912>
    From: "0" <sip:user@lip:16402>;tag=2108242043
    Call-ID: f15e8c96-16a4-11df-9457-cdd2619e4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:59842>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 737
    v=0
    o=lukegreenfield 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:288:2:1800
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 59842 RTP/AVP 110 121 12 3 0
    a=rtcp:59842
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3197311419
    m=video 59842 RTP/AVP 123 126 34
    a=rtcp:59842
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 59842 VIDEO 59842
    a=fmtp:126 imagesize 0 rules 30:320:240:320:240:30
    a=fmtp:123 imagesize 0 rules 30:320:240:320:240:30
    a=rtpID:4249151525
    Video Conference User Report:
    0.000000 @:0 type=5 (00000000/16402)
    [Local SIP port]
    22.696811 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 0 bytes (0 entries).
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    0x951a4000 - 0x951b7fff com.apple.speech.synthesis.framework 3.7.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x95223000 - 0x95272fff com.apple.opengl 1.5.10 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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    0x95293000 - 0x95a09fff com.apple.AppKit 6.5.9 (949.54) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x95a0a000 - 0x95a99fff com.apple.DesktopServices 1.4.8 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x95a9a000 - 0x95be2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x95be3000 - 0x96011fff com.apple.opengl 1.5.10 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
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    0x96359000 - 0x96359fff com.apple.Cocoa 6.5 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9635a000 - 0x964b1fff com.apple.JavaScriptCore 5531.21 (5531.21.9) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x964b2000 - 0x964b9fff com.apple.CommonPanels 1.2.4 (85) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x964ba000 - 0x9681ffff com.apple.QuartzCore 1.5.8 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x96820000 - 0x9686ffff com.apple.Metadata 10.5.8 (398.26) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x96870000 - 0x9688ffff com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x96890000 - 0x969d7fff com.apple.audio.toolbox.AudioToolbox 1.5.3 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x969d8000 - 0x969ddfff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x969e4000 - 0x969effff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x969f0000 - 0x96a1dfff com.apple.opengl 1.5.10 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x96a1e000 - 0x9740dfff com.apple.WebCore 5531.21 (5531.21.8) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x9740e000 - 0x9744bfff com.apple.securityfoundation 3.0.2 (36131) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

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