My Torch 9800 will no longer sync after 6.0 Bundle upgrade

My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync.
It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID"
"An error occured during an attempt to access a device database record.
PLEASE HELP... I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...

Hello harvinj,
Welcome to the forums.
Have a look at the two below article which may help you out with your issue.
"Synchronization Error. An error has occurred during an attempt to update a device database record" ...
BlackBerry Desktop Software displays "An error has occurred during an attempt to update a device dat...
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

Ipod Touch 5 will no longer sync after update 7.1.2

After updating from iOS 7.1.1 to 7.1.2 my Ipod touch 5th gen no longer syncs with my iTunes 11.3.1.1 when connecting it to my computer (windows 8.1) what comes up on my touch's screen is "trust this computer?" I press the "trust" button then a few seconds later I get the disconnected tone from my computer and nothing else happens (it still charges) and just checked it out on my Windows 7 computer (iTunes 11.3.1.2)and it recognized it fine (but the other computer has my playlists) I've tried updating to iTunes 11.3.1.2, updating iPod drivers and uninstalling then re-installing iPod drivers and iTunes is still not connecting to my iPod. Help please.

On your computer go to the control panel (hover in the lower right corner) then programs, add/remove programs
Uninstall iTunes, Apple Mobile Device Service, Apple Application Support then go to apple.com and redownload and reinstall iTunes and try again.
You won't lose any content, you're not deleting that, just the programs that access them.
What is thought to happen is that sometimes a new version of itunes doesn't update the drivers in those other two programs. The only way to update the drivers is to force it by uninstalling the programs which allows itunes to write the correct ones.
My iPad and iPod did exactly the same thing and this is how I fixed it.

IPad will no longer sync after iOS 5 update

I updated my Original iPad to iOS 5 and now it no longer syncs; it stays stuck at the preparing to backup step. This happens whether I try it via WiFi or via the standard way with the cable.
I'm thinking I should do a Restore from Backup and get it back to iOS 4.3.5.

I've been stymied at this backup failure (and thus sync and update since both go through the backup process first) for a long time, ever since release 4.3.3 or thereabouts.
Stay with me, please; this was part of my recent troubleshooting process. I tried using the new install of Safari and sure enough, it only loaded blank pages. iTunes (new release) Help also loaded only blank pages and then reported "computer not connected to the internet".
In seeking a resolution to the Safari connection issue, I came across this advice from Mike41: "If anyone runs across my post of 7/21/2011 regarding Safari 5.1 not connecting to the Internet on my Windows Vista system, BorisKon suggested I run a command prompt window as administrator and execute the command "netsh winsock reset" (then be sure to reboot). I tried this and now Safari 5.1 can access the Internet. See the discussion athttps://discussions.apple.com/message/15734035#15734035. I had to reboot for the command to take effect. "
I did this on my system and now Safari, iTunes, and the iPad backup all function 100%.
Start/Run/"cmd" without quotes.
Type "netsh winsock reset" without quotes.
Reboot the computer.
Happy, happy, joy, joy...

Itunes will no longer sync...with my Iphone

Itunes will no longer sync...need to upgrade it? On the computer or on my phone? When I went to the Itunes site - and attempted to upgrade ITunes, it said i needed to upgrade my OX. what do I have to do

Update your version of OS X.  > Software Update...

BB Desktop Manager will no longer sync with BB Torch

My Torch will no longer sync with my desktop. BB Desktop software shows "Connecting " but this message stays on and does not change and it never connects. Never had any trouble before. I've reinstalled BB Desktop Manager but still have same issue.
The day prior to me noticing this problem I disconnected my torch during a desktop software backup, which is what I suspect is the cause of this problem, but cannot seem to fix it. Any thoughts on how to remedy?

Your post indicates iOS 4.3 which is now quite old. I am going to suggest restoring your iPad, which, among other things, will update your iOS to the current version.
I recommend restoring your iPad. Make sure you have the current version of iTunes on your computer (currently 11.0.1). Plug your iPad into your computer, let it sync, then press "Restore" on the right side when the summary page of the iPad is displayed in iTuens' display.

After the most recent update to 11.1, podcasts will no longer sync

After the most recent update to 11.1, my podcasts will no longer sync. I've clicking on the manual sync button, but nothing happens. Any suggestions for me?

I figured out the problem. You must click on settings under each Podcast and re-subscribe.

After 5.0.1 update on iPhone 4 my phone will no longer sync.

After 5.0.1 update on iPhone 4 my phone will no longer sync. Keeps sitting there says "waiting for sync to start". Any ideas? It was fine before the update. I tried truning off the cloud but it made no difference. Tried on a different computer. Same thing.

I finally worked around Apple's problem. I synced my iPhone 4 phone with another computer. Lost my apps and music on the phone but still had my music database of almost 3,000 tunes. I then synced with another computer with the updated iTunes software they just sent out. Then had to rebuild my apps and music on the phone. I used Tune-Up plug-in to help with the music with covers and dupes, etc. It took me till 1 am last night but it's now working and syncing ok. I have about 1,000 tunes on the phone now, with no dupes and 95% of the cover artwork. Without Tune-Up it would take me a week to get the dupes out and covers for all the albums. I think the problems started when Apple tried to send the update directly to the iPhone rather than thru iTunes like they had always done before. I turned off the cloud and am syncing and backing up with my computer and home sharing is turned off. That method worked very well for the last few years. It seems like the combination of home sharing, the cloud and 5.0.1 software caused a lot of problems. Hopefully I have it under control now, or at least until the next software update. It was a major pita.

HT1386 My Itunes on my laptop will no longer sync any podcasts or audiobooks to my mini Ipad, and my Ipod as well. After I sync and try to play a podcast on both I get the following podcast is temporarily unavailable! I can downld on ipad and it works,

My Itunes on my laptop will no longer sync any podcasts or audiobooks to my mini Ipad, and my Ipod as well. After I sync and try to play a podcast on both I get the following podcast is temporarily unavailable! I can downld on ipad and it works, I just did a disagnostics check, and I get there error Secure Link to Itunes has failed? *** over >? anyone thank you

Upgrade to Snow Leopard - it's compatible with the latest version of iTunes, and still supports PowerPC applications.
$19.99 - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Snow Leopard is required if you wanted to upgrade to Lion, anyway, which you may want to in the future if the latest version of iTunes no longer supports Snow Leopard.

My nano will no longer sync to itunes. I tried to restore nano and received error message 1437 that nano could not be restored.

My nano will no longer sync to itunes. I tried to restore it and error message 1437 said it could not be restored. Any thoughts on how I can sync or restore?

Good day billoelwein,
If you are having an issue with your iPod nano being unable to restore, you may want to first try resetting the iPod. See the directions in this article -
Reset your iPod - Apple Support
If the issue is still present after a reset, you may need to restore your iPod nano back to factory settings. See this article -
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Thanks for using Apple Support Communities.
Safe computing,
Brett L

Another major Apple mistake - Outlook will no longer sync to iPhone 4

I have had my iPhone4 for almost a month now and it has os4.0.1 firmware. And my PC is running XP Pro with all updates as well as iTunes 9.2.1.5.
After missing several important meetings, I realized that changes made on either the iP4 or PC were NOT being synced. (And I thought it was just me forgetting to put stuff in Outlook or on the iP4.)
This has really put back my fear factor in Apple's ability to understand and support the business community properly. They had this problem back on iP3g with v2.2 firmware, but it was fixed. I began to rely on sync 100% for everything again.
Now, it's all gone down the tubes again. I've noticed the following:
1) any changes made to Outlook on PC or iP4 are not being synced on the other
2) many pictures on existing contacts have dissappeared on the iP4
3) pictures added back on iP4 frequently dissappear again after a sync
4) adding or changing contact pictures on PC are not synced to iP4 and existing picture is removed
I don't know if it's iTunes or the iPhone software. BTW, I installed os4.0.1 on my old iPhone3g and tried to sync. Guess what? It doesn't work.
However, I remember really giving the new iP4 (os4.0) a pretty good going over when I got it to make sure that things synced properly and I felt confident that nothing was broken. But since then I've updated to os4.0.1 and at least one update of iTunes since then.

ctter wrote:
coop42 wrote:
Ctter
Yes, I did read the title.
The sync was working between Outlook and the iPhone at one point.
The Apple supplied SW (OS and iTunes) changed, and the sync stopped working. If Outlook had changed, that probably would be where the fault lies, but because it’s the Apple supplied SW that changed and the sync stopped working, that’s the most likely cause of the problem.
Simple troubleshooting logic.
Notice that the OP did a further testing where he/she rolled back to an older version of iTunes, and the sync works with that version. A later version of the same (Apple) SW does not.
Fair enough. But at the same time, I have the lastest itunes version and the lastest ip4 OS and I am syncing my outlook with no problems. Maybe the OP's computer downloaded the lastest version of itunes incorrectly. Granted, I am not an expect in all these hardware/software technologies. I am just saying that the problems he/she was having could lie elsewhere and not with Apple.
Yeah, it's certainly possible, but given the situation, and the testing that the OP has done, not likely.
I just want Apple’s products to work. And I really don’t understand why some people can’t seem to deal with the fact that Outlook synchronisation is crucial.
Everybody want what they purchase to work. I could see their frustration when something does not work. People should come into these forums asking for help. It does not do any good to whine or play the blaming game. Like John said, we are getting tired of people complaining and whining about their products not working. If they have a problem, post the problem and we will try to help.
And, yes, I agree, people do come on here and complain, sometimes quite rationally, sometimes not. It's better to just state the problem and ask for help. The OP sort of did that, but the title was a bit inflammatory. I'd have probably titled it "iPhone 4 will no longer sync to Outlook", and left off the editorial at the beginning.
There's a level of frustration that can creep in here, of course. When something works fine for a long time and then suddenly stops working, (and especially if you miss business calls because of that problem) - it can push people over the edge.
I hope that this synchronisation issue does get fixed. I'd love to log in to the board one day and see that people have downloaded a new update (either to iOS or iTunes) and that they can now reliably connect between Outlook and their phone.
coop

ICal will no longer sync with macmini still syncs with iPhone, iPod and another mac...what happened?

iCal will no longer sync with wife's mac mini. It works with our iPhone, iPod and and older G5 tower. I am using an iMac. Nothing shows up on the mobile me calendar in her office. I have been unable to get the shared calendar to open on her machine. All had been well until yesterday.
Thanks for any help.

I did restore from back-up as well. And I had thought of restoring my iPod to factory settings however...I just got my mother-in-law's old iPhone 3GS. Upon getting it from her I restored it to factory settings. After having the problems tonight syncing my iPod to iTunes I tried syncing the iPhone. It started out fine, showing it as a new device and setting it up. It shows both devices on my iTunes and then when I went to sync it I got the error message that none of the songs could be copied from my iTunes because they could not be found. But they all clearly show up in my iTunes. I had done this before when I was having the issue with my books and then I had deleted them all from iTunes and readded a few that I wanted to put on my iPod and it still wouldn't sync them. So I really don't want to take absolutely everything off my iPod and restore it to factory only to be unable to add anything from my iTunes ever again as is the case with the iPhone.

My playlists will no longer sync to my iphone. How do I fix this?

My playlists will no longer sync to my iphone. I think it started after I updated to ios7 but not sure.
How do I fix this?

Hi,
Apple don't send receipt for free apps since a long time. If you referring to paid apps, you should got look at the email entered in your iTunes account.

Nano 8GB will no longer sync w/ iPhoto

After a week of flawless use, my Nano 2nd Generation will no longer sync with iPhoto. I get a "cannot update this iPod....error-50" message. As soon as I un-check the Sync photos button it works fine. I haven't changed any settings on the iPod or iTunes nor have I install or downloaded any new software for the computer since the last time it worked. I did install the latest security update from Apple this morning after which syncing to iPhoto no longer works.

If you have ADC access you can find an unconfirmed bug report similar to this in RadarWeb. Try removing any non-ascii (accented) characters from your album & photo names.

My 2nd gen IPOD touch will no longer sync with itunes.

My 2nd gen IPOD touch will no longer sync with itunes. it tells me it cannot read the contents of the ipod then it says the ipod software server cannot be contacted. Any suggestions?

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
Then try restoring again.

TS3697 I am receiving an error message(iTunes will no longer sync photos to the iPhone "Peter's iPhone". Do you want to keep or remove photos previously synced to your iPhone") I am trying to download pics from my computer to my iPhone. Any ideas? Peter

When I went to download some pics (originally taken with my iphone 4S) from my computer back to my iPhone I got the following error message: "iTunes will no longer sync photos to the iPhone "Peter's iPhone". Do you want to keep or remove photos previosly synced to your iPhone?"
Coincidentally, my wife just purchased an iPhone 4S and syncs to iTunes on the same computer.
Any ideas?
Peter

The "best" way to handle it, if you want to keep everything separate, is to create separate user accounts on the computer. make sure you log into your account on the computer before you attempt to sync your phone and log out when you're done using the computer.
Though it's possible to sync both of them to the same iTunes library, and even share an account for the iTunes store, you're inviting confusion and possible data loss (as you've discovered already). Best to just use separate user accounts on the computer. That also gives you the benefit of not polluting the other persons browser favorites, contacts, etc.

My Torch 9800 will no longer sync after 6.0 Bundle upgrade

Similar Messages

Maybe you are looking for