My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

Question

So my left button broke (i didn't do anything) and so since it was under warranty, I was directed to a local authorized repair shop and they had to order the whole new keyboard that includes the little piece of junk plastic piece underneath the button. They fixed it the same day as I watched them and they did a perfect job. They also showed me the little cheap, litte, junky little piece of plastic that supported both buttons and that broke in my case. We both concluded that of course it would break again. Anyway, time goes by and the inside of the power piece broke off. So we go through the same routine. I go to the repair shop, they fix it and they say its common. In this case they even somehow strenghtened it so it would not happen again! So more time goes by (still under the year warranty as of Dec 21, 2009). Now, both my buttons again no longer work (big suprise). So since it is still under warranty, I call Toshiba but now they are saying they changed the rules since two Mondays ago and that I can no longer take it to that local authorized repair center (even though they rocked) but now I have to send in my laptop to Toshiba's official repair center. Needless to say, i wouldn't get my laptop back for 10 days. I run my business from my laptop so how on earth can I send it in? Anyway, I fought a lot with them on the phone and even got to the 'top' of the customer relations department, a frustrated lady named Mina,  but she says there is nothing else they can do. No loaner, no replacement, can't get my money back, etc. The only thing I can do is send in my work laptop and not have it for 10 days. So what is ironic is I purchased a Toshiba laptop because I heard they were one of the best made computers. I now know that I was GREATLY misinformed. This is the worst situation I have ever seen in a computer business. The good news is that I am in IT and have lots of clients and so now I have the priviledge of telling my clients to run from Toshiba. I write all this for any of you out there who may have the same problem (because I am positive there will be many more since it is a tiny little piece of plastic underneath your buttons). It is clear to me that this is a defect.
My two big problems with this whole thing:
1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
2. Why even have it fixed it if is just going to brake again?
3. So because of the 3 defects of this computer, now Toshiba is punishing me further! 
If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba.  I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

Answer 1

At least Toshiba is covering your repairs under Warranty.  My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered. 
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.