My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
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Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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Hey everybody,
I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
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Hi bbritt91,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.
If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
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Toshiba laptop won't keep Internet connectivity

I recently replaced my old laptop with a Toshiba Portege. I entered the WEP security code on the FIOS wireless router, and everything worked great for about a day, after which I was unable to connect wirelessly to the Internet. The laptop recognized and connected to the router (signal strength is excellent), but could not make a subsequent connection through to the Internet -- but it says there is limited connectivity and I kept getting a message that the network can't be identified.
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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My laptop won't connect to my printer

Hello!
My printer was working just fine for the past year, it was connected to my laptop with the wifi. Until yesterday...
There seems to be something wrong with the connection, but both my laptop and the printer are on the same wifi. I have tried to uninstall ALL the HP files and reinstall the installation software for my printer.
Here is the software I downloaded for my printer: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=fr&cc=fr&dlc=fr&sw_lang=&product=5063...
I included a picture of the message that I receive after trying to connect my laptop to the printer.
My computer has Windows 7, 64 bits. My printer is HP Photosmart 5510 series.
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Thanks

Hey @RafaelleB,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the network issues you're experiencing with your HP Photosmart 5510 e-All-in-One Printer on your Windows 7 64-bit computer. I understand that the printer has been working fine via wireless for the last year but suddenly just stopped communicating. There is a chance that an update went through on your router that is not causing communication to be blocked between your printer and computer. I'm going to take you through a few troubleshooting steps to start to see if I can get this up and running for you.
Step 1: Powercycle a Network:
1. First, unplug the power cable to your Router
2. Once your Router is unplugged, turn off your printer
3. Next, shut down your computer
4. After 30 seconds to 1 minutes, plug your Router back in
5. Next, turn on your printer
6. Turn on the computer
After a few moments the internet connection should be restored to your computer. Check your computer and ensure that you can browse to websites before continuing.
Step 2: Check IP Address:
1. On the printer select the Wireless icon () and an IP Address should display
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If this brings you to a website for your printer than that proves with 100% certainty that your printer and computer are communicating wirelessly with each other.
If the website for your printer fails to open than your printer and computer are not 'talking' wirelessly to each other. Should this be the case can I have you rerun the wireless setup for your printer:
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On the printer control panel, touch the Wireless icon (), and then touch Settings.
Touch Wireless Setup Wizard. The wizard searches for and displays a list of available networks.
Touch the name of your network, and then follow the on-screen instructions to connect the printer to the network.
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Make sure your software is up-to-date.
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If my post answers your question, please mark it as "Accept as Solution"

My toshiba laptop won't connect to my HP Envy 4500 printer

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