My touch id is not working for app purchasing loading up my ipod touch back up

my touch id is not working for app purchasing after loading up my iPod touch back up to the iPhone 5S

Yes, you will need to call Apple at this point for further assistance.
Apple ID: Contacting Apple for help with Apple ID account security

Similar Messages

  • My cover flow does not work on my 3rd gen 64 gb ipod touch

    My cover flow does not work on my 3rd gen 64 gb ipod touch and neither does shake to shuffle.

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • Sound not working for apps

    The sound is not working for game apps, and possibly other apps. Sound effects work. Side switch is not on mute. Nothing, I repeat NOTHING, is muted. YouTube videos work. System sounds work. Games that are supposed to have sounds no longer have sounds.
    I also cannot update the iOS system. It says that there is no internet connection but the internet works fine for everything else. I am posting this from the device. Resetting and restarting have not worked. Also, the keyboard seems to be having minor problems as well, such as capitalizing, autocorrect, etc, which used to work but now doesn't.
    I have not used the iPad in over a year because of forgotten passcode, and now it has a bajillion problems!
    btw, how do I change the Apple ID username and email information?

    You said that you "reset" and that means different things to different people so we could use some clarification on that.
    For now, I would start with this. If you have already done this, please remember that is where the clarification is so important. Go to Settings>General>Reset>Reset all settings. The iPad will start up on its own when you do this. No data is lost. It all settings have to be entered again.
    IF you changed your Apple ID, go to settings>ITunes & App Store>Apple ID. Sign out in there and sign in with the new ID. This is worthwhile reading and should help.
    What to do after you change your Apple ID email address or password - Apple Support

  • Touch ID doesn't work for App Store

    My iPhone 5s touch ID works only on the lock screen. I verified to make sure the fingerprint settings were for both pass code and iTunes or AppStore purchases (which it was) and it doesn't work for a App Store purchases. Help anyone?

    I had the same problem. I did not have restrictions enabled. After reading through similar threads and the Apple support article for using the fingerprint sensor for App Store and iTunes Store, where it says that resteictions cannot be set to "immediately," I decided to enable restrictions and set to "15 minutes." That did the trick for me!

  • Speaker not working for Apps, Music, Games, and Notifications.

    I have an Apple iPod Touch 4G. The speaker all of a sudden stopped working to play music aloud.And notfications come up and the sound or "ringtone" doesn't play. For Games the sound doesn't work either. My textnow app for free unlimited textmessaging and calling the sound or ringtone won't play either. This all happens when the volume is all the way UP!
    You know whats really weird?
         ~When I go to settings and Sounds I make the volume go down by scrolling it, then I bring it back up. and it does the little example of how the ringtone will sound.. IT WORKS! and you can hear the sound prefectly...
    This is getting to be really frustrating could this be a hardware issue?
    Notifications, music, apps, and game sounds all work perfectly but only when I plug in my earphones.
    where's the volume bar?? 
    PLEASE HELP!!!!

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

  • Icloud sync is not working for apps

    I just noticed that my icloud sync is no longer working.  Apps like 1Password, Drafts, Reminder, Calendars, Fantastical used to sync between my IPAD Air and iphone 6 but they are not syncing now.
    What are some of the possible issues and can anyone suggest remedy?
    Thanks in advance!

    Managed to solve the issues by turning off icloud drive.  Re-started iphone.  After iphone turned on, turn on icloud drive again.  All the apps started to sync again.

  • HT1311 Changed my apple ID for iTunes, but did not work for app updates.

    I followed the directions on my phone and successfully changed my apple ID for iTunes. But when I to update apps, the old ID still shows. How can I change my Apple ID so I can update my existing apps?

    Correct! The apps I had previously were downloaded using my husband's apple ID. We are now separated, and I would like to download updates under my OWN apple ID. I followed the instructions for changing my AppleID on my phone, and it works with iTunes downloads. Yet the old AppleID continues to show up for App updates/downloads. Can I change the apple ID for App updates? Or must I delete all the apps on my phone that were downloaded under HIS apple ID and then redownload them under my own ID?

  • I have a 4th gen ipod touch. i reset all settings and it has not restarted now for 8 hours. On/ Off switch is not working. How do I restart my Ipod Touch?

    i have a 4th gen ipod touch. i reset all settings and it has not restarted yet. it has been resetting for about 8 hours now. It won't let me restart the iPod touch. the loading screen just keeps running.

    Hi paul.lisa,
    Then when you press down on one of those icons (on the actual Home screen), and all the icons start to wiggle, a small black "x" should show up in the upper left-hand corner:
    Cheers,
    GB

  • Home sharing not working for 'apps'

    I have 3 PC's (all running Win XP) that are successfully sharing movies, music and TV shows.  When I try to copy apps from one PC to another I get 'the file cannot be copies because this computer is not authorized'.
    Why would 'apps' not work but everything else does?  Thank you.

    Probably you have the authorize the PC seperate frome the home sharing via Store > Authorize this computer...
    I think these are two different kind of authorizations.

  • Hey may ipod touch suddenly stopped working for no apparent reason, hey may ipod touch suddenly stopped working for no apparent reason

    i was watching tv and pulled my ipod out and it wouldn't turn on i tried plugging it in connecting it to itunes but nothing worked

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • Are QR Code Reader Apps compatible with 3rd Generation IPod Touch?, Are QR Code Reader Apps compatible with 3rd Generation IPod Touch?

    Looking to use in my classroom purely for QR Code Readers. Hoping 3rd Generation are compatible for expense reasons, thank you!

    Thank you. I am looking at the apps I want to use... some say only gen 4 and 5, some just say IPod Touch with no generation listed. A better question might be, is there a QR Code Reader app available that is compatible with 3rd Gen. IPod Touch?

  • Touch ID does not work for ONLY MY fingerprints on my phone?

    I'm on an iPhone 6 Plus 64gb running iOS 8.3. I have tried many things to resolve my issue, I have restarted the phone, deleted fingerprints, restored my phone, and everything else the apple support team has told me to do.
    About a week ago, Touch ID became very hit and miss, I deleted the print, and when trying to redo my fingerprint it would not recognize it. I tried all of my fingers, from here, I reset the phone, restored the phone, and then had a friend do it. They had no problem registering their fingerprint and unlocking my phone, but mine doesn't work at all. However, on other peoples phones, I can register and use Touch ID flawlessly. I made sure my fingers are try and that the iPhone screen is clean.
    Can anyone help? Apple tried to replace it, but if it works on other people, it must not be the hardware!

    KC7GNM wrote:
    Did you follow the directions on adding your fingerprint? You have to do it from different angles and not the same way everytime while adding a fingerprint.
    This information is not correct. You do not have to enroll a finger with different angles. Properly enrolled, a finger will unlock from any angle, thru 360 degrees...

  • HT4946 back up is not working for apps

    itunes on windows7 didnt back up all of my apps from iphone5 and i have 300 apps some of them installted from other account and they are paid and i couldnt know this account password cuz it not mine its for my friend and all so there are more accounts used in this phone and i know there password

    What is the exact wording of the error message when you try to restore from iTunes backup?
    See the following for the Messages error.
    iOS: Troubleshooting FaceTime and iMessage activation

  • Apple ID not working for App Store

    Is anyone else getting a "FATAL::Unable to process your request. Please try again."  This is happening on my iPhone, iPad, and iTunes on PC.   I have downloaded thousands of apps over the years and never seen this problem before.
    Thanks for any help you can give

    I cannot sign into the Apple Store because does  not recognize my id.  Have reset twice and still tells me does not recognize my id.  This just happened today.

  • Airplay is not working on my Macbook Pro and my iPod touch!

    If i want to use Airplay on my Mac and iPodTouch the Player stops after a few seconds! It only stops if there is a Android Phone in the Network!(Android 4.1.2>) If i start iTunes on a Windows PC it works without any Issues!
    (I am using a Time Capsule)

    Which OS X in installed on your Mac? And which version of Safari?

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