My touch says i have credit 10.00 credit but will not let me download apps? :(

I tried to download a free app called SimSimi, and i checked the reviews. At the bottom, it said i have 10.00 left but will not let me get the app. This has gone on for 2 months!!! PLEASE HELP!!!!

What happens after you tap/clickon the purchase button? Error message?

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    ~~~~~~~~~~~~~~~
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