My touchscreen is not working

I recently bought a Pavilion 23 Desktop with touchscreen but the screen is no longer responding to touch. Any ideas on how to fix it?
Thanks so much :-)

Hello LDevons,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that the touchscreen on your recently purchased HP Pavilion 23 Desktop is no longer working. I would be happy to assist you with this, but first I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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tks.

Hi pamezcuar,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having a problem with your TouchScreen and I will be happy to help. It almost sounds like it was going through a tutorial or configuration. To be able to assist you I will need to know what operating system you are running and the product number for your Ultrabook.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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i did a lot of different things: trying to remove and reinstall iPhoto; did a SL installation over the old SL I had on my HD; backing up all the data of course before and reformatting my HD and installing a new clean SL version on it + a new clean version of iLife9 with all the updates and than I migrate with migrate assistant all the data and setting with time machine back onto it, but all this didn't work, because it also migrated the error/bug through time machine with it.
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To rule out a software problem
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Start Here > iOS: Not responding or does not turn on
The Basic Troubleshooting Steps are:
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Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

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Hi
My touchscreen stopped working after the Windows updates on my laptop froze. I have went through all the settings of the pen and touch and others to resolve this problem and unfortunately it is still not working. I have also rebooted the laptop to factory settings as well as updating all the things which needed to updated and updated softwares from the HP website recommended and I have updated the BIOS but still the touchscreen is not functioning.
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Thank You
This question was solved.
View Solution.

According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

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Hello @ncmich2,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the Touchscreen of your desktop computer is not working after replacing the Hard Drive, and I would be happy to assist you in this matter!
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Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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