My touchsmart iq500 series PC dvd drive stopped working. how do i fix it

my touchsmart iq500 series PC dvd drive stopped working. how do i fix it

Hi Kozi:
Welcome to HP forum. You mean replacing this page will show you how to excess it and replace it. You still need to order a new one. Ounce you open it and remove it you will then have the part number to order a new one. I choose Touchsmart IQ503jp closeted number listed here in United States to your computers number. http://h1005.www1.hp.com/ewfrf/wc/document?docname=c01498907&cc=us&dlc=en&dlc=en&product=37718827&tm...

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Hi Namron1972,
Please answer the following question:
1. Is the drive reading media?
2. Is the drive recognized in the system?
Also, please provide us the complete model of your system along with the operating system, so that we can assist you in a better way.
How to locate model number:
Notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108
If the notebook is still in warranty this should cover in it.
Regards,
=======================
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My touchsmart iq500 series PC dvd drive stopped working. how do i fix it

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