My Tour has NO DATA (ROGERS)

I really need some help blackberrys!
I recently bought an unlocked blackberry tour off kijiji. Rogers told me that my data plan would work on an unlocked phone but after an hour on the phone with customer support it seems it was not unlocked fully therefore I cannot get data, I can only text/call. 
Is anyone familiar with this and have any suggestions?
THANK YOU

Buying a used BlackBerry
Please review that FAQ link and you will see the questions and problems you may encounter in buying a used BlackBerry.
If you could at least state the errors you find when trying to connect it would be helpful.
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