My TPM has disappeared from the UEFI (Vaio SVD1321APXB running Windows 10).

My TPM has disappeared from the UEFI (Vaio SVD1321APXB running Windows 10). It was working fine with bitlocker then I decided to do a reset so that I could use it for passport. First, I temporarily stopped bitlocker, then proceeded to reset the TPM wit TPM.msc. The procedure worked, but the TPM is now no longer accessible. If I go to the UEFI, it does not appear.I had the same issiue when I was running Windows 8.1, and running Vaio Care fixed the problem. Now, Vaio Care crashes on Windows 10. Would anyone have an idea on how I could reinstate the TPM? I am happy to do a fresh install on the machine if need be, but would need some pointer whether this is going to fix the problem.Thanks much!Pierre

Hi PierreN,
Thank you for visiting Sony Community!
I tried to search for a resolution on you issue but I just got an article on how to enable enable the Trusted Platform Module (TPM). Since TPM is not accessible anymore, what we suggest is to format the unit back to its original factory settings.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards,
Vincent
If my post answers your question, please mark it as "Accept as Solution"

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