My trackballs not working help plz

Question

its been a few days now my bb is 9300 the track ball has gone loopy when i click on summat its scolls up an down it self i have tryed to clean it also been on the screen/keypad setting my setting are on horizon- 60 vertical-60 audile mute...... please help me its drvivng me insane hoping up an down when i only click once,

Answer 1

Try the powered-on battery pull and don't replace the battery for a couple of minutes. You may have to do this a few times.
If that doesn't resolve the issue, it may be a mechanical problem. This procedure is for a trackpad, but I would think it would be very similar for the ball.
Open the rear cover and remove the battery and sim card. There's a small rectangular stainless steel metal plate which is the cover for the touchpad. On the left area of this this plate next to the sim card is a tiny white soft piece of sticky paper covering a torx screw that holds the plate in place.
Use a torx screwdriver with a T5 size bit and carefully remove the screw, remove the metal plate then reinsert it and replace and tighten the torx screw. You may find that the screw was loose and the plate may not have been secured in place properly. This may solve your problem for good as a loose torx screw prevents the touchpad or optical pad from making the necessary full contact with the inside of this cover.
Be careful not lose the very tiny torx screw while working on it. You can get a very inexpensive torx screwdriver with a set of miniature bits for around a few £'s or $'s. Make sure there is a T5 bit in the set.
A temporary fix which might help until you get the right screwdriver is to put firm pressure on the metal plate cover with your finger. This does work for a while but the freezing always returns.
Another fix recommended by some is to remove and reinstall the Blackberry sotware but this is also not a reliable fix given the loose screw issue. The only real fix is to follow the above procedure as long as your touchpad is not physically defective and needs replacement.
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