My Trade Gothic LT STD font doesn't convert to PDF. Other fonts convert but not this one.

This is issue came up when i upgraded to quickbooks 2012 from 2009. I always converted invoices to PDF without problem. But now my data fields using a font that i purhcased won't appear in PDF format. i can change the font of the data fields to Times New Roman and it will appear, but not with Trade Gothic LT STD. The font apperas in the font properties of the PDF file and it says it is embedded subset. This font works in all other windows and microsoft programs and even appears in the print preview. But it dissappears once i convert to PDF.

understand that this may not be the right forum. I've tried many other avenues seeking an answer so i figured i should try this one. I'm using Quickbooks to create invoices. The font shows up in Quickbooks in the print preview but once converted to PDF, the font dissapears. This problem began when i upgraded from 2009 to the 2012 version. The old version used Quickbooks PDF converter for the conversion; the new version uses Microsoft XPS document writer for the conversion (as i understand). I can change the font in quickbooks to TIMES NEW ROMAN, and it will appear. So i think its something with the converter or the font itself. Already tried quickbooks PDF utility, removing/reinstalling XPS writer, some other Intuit suggestions but nothing. I attemted to delete the font and reinstall but it wouldn't let me delete. Desperate for a resolution.

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