My Treo 700wx serial number is rejected when I try to download Picsel 1.1.1

I just tried 3 or 4 times, both with and without caps, and using zero instead of the letter O.
Any ideas?
Thanks 
Post relates to: Treo 700wx (Sprint)

i am having the same problem any help
Post relates to: Treo 700wx (Verizon)

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