My trial for LR ran out. I purchased CC but am not able to open LR.

Help.. My trial membership for LR ended, I purchased CC, but can't access LR on my desk top. Keeps asking for a serial number or to purchase it in the opening screen. There are no other options?

You will need to delete/uninstall the trial install and d/load the CC licensed version fom the CC app.

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1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core

1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core, can't remember the os without seeing it.

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Let us know how far you get, or results.

I have Macbook 10.9. In bootcamp I have loaded win732bit.The partition for mac is missing in win7. I am not able to open mac os.pl help

I have MacBook wherein ios 10.9 is loaded. In boot camp I have installed win7 32bit.Earlier it was showing the hard disk drive of Mac.Now it has disappeare, with the result I am not able to operate Mac. pl help

Hi som005,
I apologize, I'm a bit unclear on the exact issue you are describing. If you are having issues booting back into Mac OS X after installing Bootcamp and booting to Windows 7, you may find the following article helpful:
Startup Manager: How to select a startup volume
http://support.apple.com/kb/ht1310
Regards,
- Brenden

I am using the same account for both my Apple TVs but not able to open the movie I purchased on both tvs?

I have two Apple TV's one in my living room and one in our bedroom. I purchased a movie series on the tv in the living room but was not able to open on the tv in the bedroom. I am using the same account for both Apple TV's. Can anyone assist?

Wecome to the Apple Community.
For the avoidance of doubt, are you able to play the TV show on the Apple TV on which you bought it and it is a TV show and not a movie is it.
What do you mean can't open it, what exactly happens.

SQL 2012 SP1 - How to determine a query that causes Error 8623 in SQL Log: The query processor ran out of internal resources and could not produce a query plan. This is a rare event...

We are getting multiple 8623 Errors in SQL Log while running Vendor's software.
How can you catch which Query causes the error?
I tried to catch it using SQL Profiler Trace but it doesn't show which Query/Sp is the one causing an error.
I also tried to use Extended Event session to catch it, but it doesn't create any output either.
Error:
The query processor ran out of internal resources and could not produce a query plan. This is a rare event and only expected for extremely complex queries or queries that
reference a very large number of tables or partitions. Please simplify the query. If you believe you have received this message in error, contact Customer Support Services for more information.
Extended Event Session that I used;
CREATE EVENT SESSION
overly_complex_queries
ON SERVER
ADD EVENT sqlserver.error_reported
ACTION (sqlserver.sql_text, sqlserver.tsql_stack, sqlserver.database_id, sqlserver.username)
WHERE ([severity] = 16
AND [error_number] = 8623)
ADD TARGET package0.asynchronous_file_target
(SET filename = 'E:\SQLServer2012\MSSQL11.MSSQLSERVER\MSSQL\Log\XE\overly_complex_queries.xel' ,
metadatafile = 'E:\SQLServer2012\MSSQL11.MSSQLSERVER\MSSQL\Log\XE\overly_complex_queries.xem',
max_file_size = 10,
max_rollover_files = 5)
WITH (MAX_DISPATCH_LATENCY = 5SECONDS)
GO
-- Start the session
ALTER EVENT SESSION overly_complex_queries
ON SERVER STATE = START
GO
It creates only .xel file, but not .xem
Any help/advice is greatly appreciated

Hi VK_DBA,
According to your error message, about which query statement may fail with error message 8623, as other post, you can use trace flag 4102 & 4118 for overcoming this error. Another way is looking for queries with very long IN lists, a large number of
UNIONs, or a large number of nested sub-queries. These are the most common causes of this particular error message.
The error 8623 occurs when attempting to select records through a query with a large number of entries in the "IN" clause (> 10,000). For avoiding this error, I suggest that you could apply the latest Cumulative Updates media for SQL Server 2012 Service
Pack 1, then simplify the query. You may try divide and conquer approach to get part of the query working (as temp table) and then add extra joins / conditions. Or You could try to run the query using the hint option (force order), option (hash join), option
(merge join) with a plan guide.
For more information about error 8623, you can review the following article.
http://blogs.technet.com/b/mdegre/archive/2012/03/13/8623-the-query-processor-ran-out-of-internal-resources-and-could-not-produce-a-query-plan.aspx
Regards,
Sofiya Li
Sofiya Li
TechNet Community Support

I purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

Yes, I have a TLP license, so which kind of upgrade should I buy?
I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

I have a trial version of LiveCycle. I purchased LiveCycle, but I can't get it to download, I get "Error processing..."

I have a trial version of LiveCycle. I purchased LiveCycle, but I can't get it to download, I get "Error processing...".
So I tried to find in my trial version where I can input my Serial Number, but I can not find it.
My trail version is about to expire and I NEED to get this working!!!!!
Please help!

Seriously! Now I am so frustrated I am crying.
WHY can’t I get a simple answer to my question?
I keep going around and around in your system and I can’t talk to anyone.
There are no chats that I can access.
All I want to know is what do I do now? How do I get the purchased version of Live Cycle?
I went onto MY ORDERS, found the Order #, but there is no DOWNLOAD available. So I clicked on the ENGLISH Version to Download and I get an error message.
TRULY no one should have to waste this kind of time trying to do something SO SIMPLE.
Is there a support number I can call?
Thank you, I do appreciate being able to (at least) discuss this in email format. Next best thing would be able to actually TALK to someone.
Cindy Cameron
President / Software Developer
COBRA Business Operations Software, Inc.
COBRA Contractors Software
P: 952-933-2507
F: 952-767-0874
W: cobra-usa.com
E: <mailto:[email protected]> [email protected]
Description: Our_Focus_You

HT5624 I Am not able to open my IPAD - it is asking for a "Pass Code" what is this?

I am not able to open my IPAD - it is asking for a "Pass Code" what is this?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT201195 I received a $75 gift card for purchicing an IPad from on line shopping, I was told it was for only ITunes or the App Store, I'm not able to redeem it.

It's a gift card from Apple, when I purchased a iPad, I wanted to use it in the store, but I was told it was only to use for to purchase Apps, I'm not able to redeem it when I put it in the the redeem section...

Sometimes the GC's are mailed out. You don't always get them right in the store IIRC.

Not able to open mail from my mac, gmail repeatedly asking for password. but using same password able to open gmail on safari

not able to open mail from my mac, gmail repeatedly asking for password. but using same password able to open gmail on safari

okay well they got me to take out some .plist files to see if that would help it didn't. I'm not sure what ones that they deleted for my self maybe someone here would be abel to tell you what ones to take out but didn't work the one that came close to working was this going into keychain and deleting the account(s) then reading them again.
if you are to do this please back up first with Time Machine. You can do this with a usb drive.
Okay so go back to where you had internet accounts and make sure mail is shut. click the - on the account your having problems with then quit system preferences.
Okay so then press cmd and space bar at the same time then type 'keychain access' into the search then click on 'keychain access'
once it is open go to the top of the window and put your email address that you are having problems with.
once you have put in your full email, have a look at what comes up i deleted things in the kind colome with 'internet password' and anything with under name that had smtp.gmail.com or imap.gmail.com so it would look like this, map.gmail.com - internet password.
right click and delete them. make sure not to touch any other files that dont say them things on them.
Once you have done this quit keychain access and then restart the computer, once the computer is restarted go back to system preferences and internet accounts and re-add the account.
Hope this helps. if something is not clear just ask.

Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Hi,
Can you pls. provide more details of the issue?
OS/Platform
It would be great if you can provide the MSI logs for repair from the %temp% directory.
Thanks,

I do not have a Mac but I want to give a software program for a Mac as a gift. I am not able to access the Mac store. Do I just get an iTunes card?

I do not have a Mac but I want to give a software program for a Mac as a gift. I am not able to access the Mac store. Do I just get an iTunes card?

"Gift Card" is sometimes called a tacky gift, but if it allows the other person to get whatever they want it works.
Besides, anything purchased through App Store is usually "All Sales Final", so I think iTunes card is a good idea.

I have a Apple Power Mac G5 Dual 2.3 GHz/6GB RAM/500GB HDD/Superdrive PowerPC Desktop and just bought an Airport Extreme card for it. The card is recognized but will not see the in-house network. This is a pre-intel computer. Do I need an antennae?

I have an Apple Power Mac G5 Dual 2.3 GHz/6GB RAM/500GB HDD/Superdrive PowerPC Desktop and just bought an Airport Extreme card for it. The card is recognized but will not see the in-house network. This is a pre-intel computer. Do I need an additional antennae? If so, which one because my research is confusing me about what is supposed to work with this computer.

Please check out the following Apple Support article to see if your particular Power Mac model supports an external Wi-Fi antenna.

I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay

I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay

Hi judifrom!
I have some links for you that can help shed some light on the subject of gifting through iTunes and Apple IDs. The first can be found in this link:
Gifting - Apple Store (U.S.)
http://store.apple.com/us/help/gifting
and the relevant information in that link can be found right here:
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
You can still help them set up an Apple ID without payment information so that they can download free items through the iTunes store though. The steps for performing that can be found in the following article:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for using the Apple Support Communities!
Cheers,
Braden

"Error: Out of memory" [not able to open timeline or videos in 'Viewer']

Hello all,
I am opening an old project from FCP 4 to Studio 1. The old system used a 'Cinewave' capture card. The new system is AJA Kona. I opened and changed timeline settings for many projects and they worked. This project the option fails. If I open a timeline this appears: "Error: Out of memory". The error also happens when I try to open video in the viewer. I noticed there are some videos in the SD 720x480 format that I am not able to open within FCP. Yet, I see them in Quicktime. I have saved the project with a new name in the current FCP format. All updates are current.
What is the diagnosis?
Thanks,
Jason

ummm....
I'll have to check that Monday. I'm actually at home. The problem is at the work computer.
I will check then and report back.
Please look if I need help then.
Thanks,
Jason

My trial for LR ran out. I purchased CC but am not able to open LR.

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