MY TRIAL OF ELEMENTS ll EXPIRED AND I PURCHASED  NEW ONE .WILL NOT TRANSFR TO PROGRAM

MY TRIAL OF ELEMENTS II EXPIRED -I PURCHASED NEW ONE   IS IN MY ACCOUNT BUT SERIAL # DOES NOT WORK IN PROGRAM

Donald,
If your trial was Elements 11 (which is not the current version) and you purchased a newer version of Elements, then you need to install the version that matches what you purchased and activate that one.
Pattie

Similar Messages

  • HT2292 I recently got a new ipod touch and the new one will not connect to itunes.  I've done all the troubleshooting and now I'm just plain frustrated.  With the new update my old ipod froze and best buy gave me a new one. What to do?

    My ipod recenly froze with the last update.  bestbuy gave me a replacement.  the new one will not connect to the computer or itunes.  i followed all the instructions and - nothing.  It's frustrating enough as i lost all my notes and work, but now I can't connect to sync with itunes.  i don't get it.  i'm not a supertech so i don't know what to do. help!!!!!!

    Thanks, Bob!  You are correct.  And, we learned this as we spoke with APPLE TECH SUPPORT by phone on Christmas day (800-APL-CARE).  One of their reps spent the time to help us troubleshoot this, but the boiled down conclusion is your answer, and to repeat for the benefit of others, here is what worked:
    1. With our Belkin router set to "out-of-the-box" WEP 64 bit security, we could not get wireless access of any kind.  Only with the Security Mode set to DISABLED, could we gain access.
    2. Changing the router's security mode setting to "WPA/WPA-2...." and entering a new min. 8 char passphrase, and then entering that same passphrase into the IPOD Touch, and restarting the router, did the trick!
    Based on this, and some info found in another posting, I can only conclude that the IPODs and IPHONES do not support WEP security mode in many generic routers used by thousands of consumers.  Hopefully, those same consumers can figure out how to change their wireless router setttings to WPA/WPA-2 security mode and ALSO get all their other wireless devices (PCs, laptops, WII boxes, ROKU boxes) all reconfigured to WPA mode, too.
    I THINK THE BOTTOM LINE HERE IS THAT THERE IS AN ISSUE THAT APPLE NEEDS TO ADDRESS WITH WEP COMPATIBILITY and it may also be the case that MOST CONSUMERS ARE USING WEP 64 BIT security on their home wireless routers?
    In any case, it's working now, so anyone who is having problems should try changing to WPA mode and post back here if it worked for them!

  • CS2 on old Mac, bought new Mac and CS5 upgrade, new Mac will not recognize old serial number to acti

    CS2 on old Mac, bought new Mac and CS5 upgrade, new Mac will not recognize old serial number to activate upgrade

    Jakida for issues with serial numbers we will need you to contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

  • HT5621 I recently changed my Apple ID but my cloud backup keeps asking for password to my old Apple ID.  If I go in and delete my cloud account and create a new one will I lose everything or does the cloud follow my new ID when I set it up?

    I recently changed my Apple ID but I keep getting messages from my Cloud account asking for my password to my old Apple ID.  If I go in and delete the current Cloud account that appears to still be associated with my old ID and set up new one with my current ID will I lose all the stuff in the Cloud?

    Did you just change the address or did you create a new Apple ID.

  • Pass expired, can't purchase new one.

    I had a multi-pass to the Daily Show that expired 2/16.  I'd like to renew it, but the purchase button on my Mac and my iPad is greyed out and reads "purchased."  So I can't access the latest episode without buying it for $2 (whereas the multi-pass gives me 16 episodes for $10) and I can't renew my multi-pass.
    Halp?

    I went through Express Lane to try and get this resolved.  the response I received was:
    "I can certainly understand that your frustration about this issue. I've gone ahead and investigated your concern about the Multi-Pass unable to renew. I see that it is an ongoing issue and Apple is currently working toward a resolution for the issue you have reported.
    David, you may also need to check the store periodically to see if the Buy Multi-Pass button is available. Please accept my sincere apologies for the inconvenience this may have caused."
    So, basically... they're working on it.  I don't know... it's been almost two weeks for me without a resolution and purchasing individual episodes is getting expensive.  It's rough knowing that I could get 16 episodes for $10 - but I have to pay $2 per because of a bug.

  • Some Songs and Videos on New Itouch Will Not Play

    Itouch 3g, 64g, firmware 3.1.2; running Win XP, Itunes v9.0.25; only one computer and one account. All songs and videos purchased from Itunes. Upgraded from an Ipod Classic to the Itouch.
    Some songs and all videos will not play on the Itouch (they all work in Itunes and on the Ipod Classic). On the Itouch, hitting play on the songs just toggles between the play icon and the pause icon with nothing happening with the song; other songs work as advertised. Hitting play on the videos results in the message "This movie could not be played."
    I have searched the posts and faqs and tried the solutions suggested in the apple support faq: tried resetting, deauthorizing/authorizing, etc. Nothing solves the problem.
    Thanks for any help you can provide!
    --Steve

    I went back and made a list of all the songs that would not play on the PC and Ipod Classic but not the iTouch. I then turned on the "Kind" column in iTunes to compare the list. It appears the songs listed as "Protected AAC" are the ones that are not playing on the iTouch. All songs that are "Purchased AAC" seem to be the ones that work.
    All of the videos are "Protected MPEG-4 video file(s)" and none work on the iTouch.
    As noted earlier, all songs and videos work on the PC and the Ipod Classic.
    Is this a DRM issue? If so, is there a legitimate fix available?

  • HT1206 I de authorized my iphone and old laptop and now my new laptop will not authorize???

    I de autthorized my old iphone and old laptop but now cannot authorize new laptop???? what gives?

    iPhones aren't authorised or deauthorised, only computers are. What happens when you try to authorise your account on your laptop's iTunes via the Store > Authorise This Computer menu option ?

  • TS1398 My wireless router failed and I had to purchase a new one. My security on the new one will not allow me to use the same password. I entered a new password, but of course it is not on my ipod or ipad mini . How can I enter new password ?

    My wireless router in my home has failed. I purchased a new router, but it will not allow some of the characters which I used for my old password. Therefore I cannot access the internet with my ipad mini or my ipod touch. I am unable to change the password on either device. How do I go about changing the password on these units so that I can access the internet? Thanks
    Terry Beckingham

    http://www.apple.com/support/appleid/contact/

  • HT1349 im trying to install itunes which I already had and is not functioning on my pc which is a HP.  I uninstalled the old one and the new one will not load

    hello

    Hey Maggieo1117,
    Thanks for the question. I understand you are experiencing issues installing iTunes. The following resources may help resolve your issue:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Thanks,
    Matt M.

  • I inadvertently installed the Adobe Acrobat XI Pro on my laptop as a trial. It has expired and I want to remove it.

    I inadvertently installed the Adobe Acrobat XI Pro on my laptop as a trial. It has expired and I want to remove it and  use the previous version that I had on the machine before the install which was a full version of Adobe Acrobat. Please provide me with the steps to complete this.

    You can uninstall in the usual way (Control Panel). You will probably then need to reinstall the older version, which the trial most likely removed.

  • WBS Element as Sender and Receiver in New GL Allocation

    Dear Experts,
    Please need your advice how to configure WBS Element as Sender and Receiver in New GL Allocation, since this field is not activated in New GL Allocation (FAGLGA11 - General Ledger: Create Act. Assessmt) ?
    We already tried to activate this field, but the system forced to include this field also in the total table ( FAGLFLEXT). And since we can't add the WBS Element as PSP_PS_NR, we add as ZZPSP_PS_NR to the total table. But the issue come up, since the transaction(FAGLFLEX) cant detect this field, and show error as below "Field FAGLFLEXT-PS_PSP_PNR is not defined in the ABAP Dictionary"
    Please kindly advise. Many thanks for your valuable inputs

    Hi,
    I believe you have added the field in these 2 places:
    1. Add field 'ZZPS_PSP_PNR' (WBS element) to FAGLFLEXT table in configuration (menu SPRO   > Financial accounting (new)   > Financial accounting global settings (new)   > Ledgers   > customer fields   > Include fields in Totals table) and activated the same.
    2. And, added this field in 'Assign scenarios and customer fields' to your leading ledger.
    WBS element data gets populated by assigning ZZPS_PSP_PNR to the ledger itself (IMG: Assign Scenarios and Customer Fields to Ledgers -> select ledger -> "custom fields"). Necessary field mapping logic is generated by this customizing for the system to populate ZZPS_PSP_PNR in FAGLFLEXT and FAGLFLEXA.
    Afterwards, please regenerate GLU1 structure by running report RGZZGLUX while no posting is being made in the system.
    I believe this will help you.
    Best Regards,
    Vanessa.

  • After installing elements 11 and using the editor, it will not reopen

    after installing elements 11 and using the editor, it will not reopen

    You know that you lost the layers when you saved it as a jpeg, right? But you're saying you can't add layers to the jpeg now when it's open in the editor? Go to Image>mode and be sure it's RGB, for starters. Are all the commands in the Layer menu grayed out?

  • I just upgraded to mountain lion osx and now my applications are crossed out and out of date. they will not run. how do i fix this?

    I just upgraded to mountain lion osx and now my applications are crossed out and out of date. they will not run. how do i fix this?

    Here is a recent post I assembled for a similar question:
    Unfortunately you got caught up in the minor miracle of Rosetta.  Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
    However, Apple's license to continue to use this technology expired with new releases of OS X commencing with Lion (and now Mountain Lion).  While educational efforts have been made over the last 6 years, the fact is that Rosetta was SO successful that many users were caught unaware UNTIL they upgraded to Lion or Mountain Lion.
    Workarounds:
    1. If your Mac will support it, restore OS X Snow Leopard;
    2.  If your Mac will support it, partition your hard drive or add an external hard drive and install Snow Leopard into it and use the "dual-boot" method to choose between your PowerPC software or Lion/Mt. Lion;
    3.  Upgrade your software to Intel compatible versions if they are available, or find alternative software that will open, modify and save your data files;
    3.  Install Snow Leopard (with Rosetta) into Parallels:
                                  [click on images to enlarge]
    Full Snow Leopard installation instructions here:
    http://forums.macrumors.com/showthread.php?t=1365439
    NOTE:  Computer games with complex, 3D or fast motion graphics make not work well or at all in virtualization.

  • HT1557 I have lion installed on my mac.  My desktop and screensaver, in system preferences, will not load.  Everything else, seems to be okay.  Any suggestions?

    I have Lion installed on my mac.  My desktop and screensaver, in system preferences will not load.  I have to Force close it, after it's been open.  I know that I
    can change my desktop pic, by clicking "change my desktop, but I would like to understand what made it freeze up like that.  All I get is that thing that looks like a piece of candy.  From there, it does nothing.  The rest of the system preferences work fine.  It's like its caught in a loop of some kind.  I would appreciate any help that I can get.  Thanks.

    Since you are still under the Apple warranty, please give Apple tech support a call (before your 90 day phone support expires, if you did not buy the APP yet...) If the problem is more than just a simple software glitch, they will be able to fix it right away for you...
    The tech support hotline is open 24x7:
    USA: 1-800-APL-CARE (1-800-275-2273)
    Canada: 1-800-263-3394
    World: http://www.apple.com/support/contact/phone_contacts.html

  • Premiere elements 13 new projects will not open.

    Premiere Elements 13 new projects will not open.

    thomasK
    What computer operating system is your Premiere Elements 13 running on?
    Has the program ever opened to the Expert workspace or the Quick workspace?
    Some of the typical drill questions:
    1. Does the problem exist with and with the antivirus and firewall(s) disabled? Do you have any other security programs
    on your computer?
    2. Are you running the program as Administrator in a home computer in contrast to a school or company network?
    3. Are you using a pen and tablet device instead of a mouse?
    4. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?
    5. What video card/graphics card does your computer use and is the driver version up to date according to the
    web site of the manufacturer of the card?
    How far do you get...Welcome Screen, Video Editor, New Project or elsewhere? Any error messages?
    Let us start here and then decide what next.
    Thank you.
    ATR

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