My TSSTcorp CDDVDW TS-L632N unable to read or write

I'm facing the same problem with HP Pavillion dv9704tx laptop.
My TSSTcorp CDDVDW TS-L632N unable to read or write. It tries to detect & when clicking the my computer icon it says to insert the CD/DVD. Device manager shows that it is installed & My computer also displays the drive.
Windows Vista 32 bit system.
P/N: KD347PA#ACJ
S/N: CNF8018GFB
P/N: KD347PA#ACJ
S/N: CNF8018GFB

Hi,
Unless you are using OCR (optical character recognition) software when doing the scan, the result of scanning a document is only an image, a picture of the document. Since you only have a picture of the document at this point, the only thing that you can do with it in Word is to insert the image into the document. As an image, you won't be able to edit or search the text that appears in the image. You need to run OCR software to examine the image and convert the images of the characters into editable text. If you are already using OCR software, reply back and let me know which application you are using, and I'll try to help you further.
Hope this helps,
Ken

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