My tv shows that I have purchased won't play. It says loading, then says authorizing then it says A error has occured loading this content. I just bought apple tv brand new. Any suggestions?

My tv shows or movies that I have purchased won't play at all. It says loading, then it comes up and says authorizing. Then it says "An error has occured loading this content."  I just bought this apple tv and gone over and over pluging it in and setting it up thinking I did something wrong but I don't think it's that. Like I said I can see all my shows and movies but just can't get anything to play. Please help me. Any suggests?

This is happeningto you as well?

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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Logging Correlation Data 77a3 Verbose Starting correlation. 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://www.tgroup.intra/kb/CustomerServiceKB/Pages/12121212 wweqwe.aspx) 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nasq Verbose Entering monitored scope (SPRequestManagement.GetRoutingTargets). Parent RequestManagement Processing 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Request Management aaz9x Verbose Target pool count based on routing rules: 0 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Request Management aaz9l Verbose Initial routing target count: 1 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring b4ly Verbose Leaving Monitored Scope (SPRequestManagement.GetRoutingTargets). Execution Time=0.217904789575211 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____Execution Time=0.217904789575211 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____CPU Cycles=463478 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Request Management aaz9y Verbose Target count before throttling: 1 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Request Management aaz9z Verbose Throttling enabled, finding available targets 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nasq Verbose Entering monitored scope (SPRequestManagement.EvaluateThrottlingRules). Parent RequestManagement Processing 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring b4ly Verbose Leaving Monitored Scope (Throttling Evaluation). Execution Time=0.0102666679703705 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____Execution Time=0.0102666679703705 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____CPU Cycles=20599 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring b4ly Verbose Leaving Monitored Scope (RequestManagement Processing). Execution Time=0.781454067486231 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____Execution Time=0.781454067486231 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____CPU Cycles=1692328 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Request Management adc7u Medium Mapping URI from 'http://www.tgroup.intra:80/kb/CustomerServiceKB/Pages/12121212%20wweqwe.aspx' to 'http://TGVSPS01/kb/CustomerServiceKB/Pages/12121212%20wweqwe.aspx' 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring b4ly Verbose Leaving Monitored Scope (RequestManagement Request Upload). Execution Time=0.0303111149601416 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____Execution Time=0.0303111149601416 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x277C SharePoint Foundation Monitoring nass Verbose ____CPU Cycles=81559 4217bc9c-5cc5-c0b7-30fc-02d3a61b6275
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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x1CC8 SharePoint Foundation Logging Correlation Data 9gc5 Verbose Thread change; resetting trace level override to 0; resetting correlation to empty list
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    09/26/2014 01:06:00.53 w3wp.exe (0x12DC) 0x1CC8 SharePoint Foundation General 6t8d Verbose Looking up the additional information about the typical site http://www.tgroup.intra:80/kb/CustomerServiceKB/Pages/12121212%20wweqwe.aspx.
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    09/26/2014 01:06:00.53 OWSTIMER.EXE (0x04BC) 0x1D20 SharePoint Foundation Monitoring nass Verbose ____SQL Query Count=4 4217bc9c-8cbe-c0b7-30fc-04f1a178544b
    09/26/2014 01:06:00.53 OWSTIMER.EXE (0x04BC) 0x1D20 SharePoint Foundation Monitoring nass Verbose ____SPRequest Objects=0 4217bc9c-8cbe-c0b7-30fc-04f1a178544b
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    09/26/2014 01:06:00.53 OWSTIMER.EXE (0x04BC) 0x1D20 SharePoint Foundation Monitoring nass Verbose ____Service Calls=0 4217bc9c-8cbe-c0b7-30fc-04f1a178544b
    09/26/2014 01:06:00.53 OWSTIMER.EXE (0x04BC) 0x1D20 SharePoint Foundation Monitoring nass Verbose ____Execution Time=112.245969809012 4217bc9c-8cbe-c0b7-30fc-04f1a178544b
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    Hi John,
    I tested the issue in my environment, it works without error. From the log you posted, I cannot find any error related message.
    I’d recommend you test the issue on another machine and then with another account to see if there is any difference.
    Regards,
    Rebecca Tu
    TechNet Community Support
    i re-create the case and i found these errors in the log file:-
    Parent No
    09/28/2014 17:22:44.95 w3wp.exe (0x0908) 0x31D0 SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://www.tgroup.intra/kb/CustomerServiceKB/Pages/ytty ttyty.aspx?ControlMode=Edit&DisplayMode=Design) f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
    09/28/2014 17:22:44.95 w3wp.exe (0x0908) 0x31D0 SharePoint Foundation Request Management adc7u Medium Mapping URI from 'http://www.tgroup.intra:80/kb/CustomerServiceKB/Pages/ytty%20ttyty.aspx?ControlMode=Edit&DisplayMode=Design' to 'http://tGVSPS01/kb/CustomerServiceKB/Pages/ytty%20ttyty.aspx?ControlMode=Edit&DisplayMode=Design' f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
    09/28/2014 17:22:44.95 w3wp.exe (0x0908) 0x2B94 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Request (GET:http://www.tgroup.intra:80/kb/CustomerServiceKB/Pages/ytty%20ttyty.aspx?ControlMode=Edit&DisplayMode=Design)). Parent No
    09/28/2014 17:22:44.95 w3wp.exe (0x0908) 0x2B94 SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://www.tgroup.intra:80/kb/CustomerServiceKB/Pages/ytty%20ttyty.aspx?ControlMode=Edit&DisplayMode=Design) f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
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    09/28/2014 17:22:44.98* w3wp.exe (0x0908) 0x2B94 SharePoint Foundation Files ak8dj High ...Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbst... f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
    09/28/2014 17:22:44.98* w3wp.exe (0x0908) 0x2B94 SharePoint Foundation Files ak8dj High ...rRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.Library.SPRequest.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion,... f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
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    09/28/2014 17:22:45.00 w3wp.exe (0x0908) 0x2B94 SharePoint Foundation Files ahjkm Medium Spent 0 ms to send 2694 byte file stream f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
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    09/28/2014 17:22:45.01* w3wp.exe (0x0908) 0x2B94 SharePoint Foundation General 8nca Medium ...Dependencies() at Microsoft.SharePoint.ApplicationRuntime.SPVirtualFile.CalculateFileDependencies(HttpContext context, SPRequestModuleData basicRequestData, ICollection& directDependencies, ICollection& childDependencies) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureDependencies(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureCacheKeyAndViewStateHash(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.GetVirtualPathProviderCacheKey(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualPathProvider.GetCacheKey(String virtualPath) at System.Web.Compilation.BuildManager.G... f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
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    09/28/2014 17:22:45.01 w3wp.exe (0x0908) 0x2B94 SharePoint Foundation Runtime tkau Unexpected System.NullReferenceException: Object reference not set to an instance of an object. at Microsoft.SharePoint.Publishing.WssObjectCache.RemoveItemFromCache(Guid webId, Guid itemGuid, Boolean isList) at Microsoft.SharePoint.Publishing.WssObjectCache.HandleChanges(SPChangeCollection changes) at Microsoft.SharePoint.Publishing.CacheManager.CheckForChanges(SPSite site, Boolean forceGetChanges) at Microsoft.SharePoint.Publishing.CacheManager.GetManager(SPSite site, Boolean useContextSite, Boolean allowContextSiteOptimization, Boolean refreshIfNoContext) at Microsoft.SharePoint.Publishing.TemplateRedirectionPage.ComputeRedirectionVirtualPath(TemplateRedirectionPage basePage) at Microsoft.SharePoint.Publishing.Internal.CmsVirtualPathProvider.CombineVirtualPaths(String basePa... f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
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    09/28/2014 17:22:45.01* w3wp.exe (0x0908) 0x2B94 SharePoint Foundation Runtime tkau Unexpected ...ationRuntime.SPVirtualFile.CalculateFileDependencies(HttpContext context, SPRequestModuleData basicRequestData, ICollection& directDependencies, ICollection& childDependencies) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureDependencies(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureCacheKeyAndViewStateHash(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.GetVirtualPathProviderCacheKey(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualPathProvider.GetCacheKey(String virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultFromCacheInternal(VirtualPath v... f1f3bc9c-ccfd-c0b7-30fc-0aed2b84ccd4
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