My U-Verse RG keeps pausing and resetting on its own...

I've only had U-Verse for about 3 weeks now, and since it was installed the RG regularly pauses or freezes during live TV, on demand programs, and DVR recordings. Sometimes it will unfreeze quickly (less than 30 seconds), which isn't a huge deal but is annoying. Many times, however, it will reset entirely. Again, this wouldn't be a huge deal (though very inconvenient) if it reset quickly. But there are times when the cable will stay out for 30 minutes at a time. I can do a power cycle and get it back up and running if it won't reset on its own, but this isn't something I anticipated having to do a few times a week. What's really weird is that sometimes the main TV (the one in our living room that is directly connected to the RG) will be frozen while the bedroom TV (connected through wifi) works perfectly fine. The internet is also working perfectly when these issues happen. Does anyone have any idea why this keeps happening? I've seen a LOT of posts about U-Verse doing this, and I certainly wouldn't have signed a year long contract if I'd known this was a recurring issue for U-Verse users. My fiance's parents have U-Verse and we've never seen this sort of thing happen on their TV. :-/ Any help would be appreciated!

srn3884 wrote:
How do I do that? Is it different than doing a standard power cycle?
Pull the plug on the DVR and STBs. 
Pull the power plug on the RG and wait 10-15 secs. 
Plug the RG back in and wait for all lights to come back on. 
Plug in the DVR next.  Wait for it to become active and then plug in any STBs, one at a time.
Rebooting will fix many, but not all, issues.

Similar Messages

  • My ipod keeps locking and unlocking on its own! What should I do?

    My ipod keeps locking and unlocking on its own! What should I do?

    Try the standard fixes:
    - Reset. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod

  • Iphone 5 keeps freezing and scrolling on its own

    My iphone keeps freezing and scrolls on its own also it will open up apps at random times. When that happens I lock and unlock the phone to stop the freeze or self scroll. Can someone please help me with this issue

    Shirleen,
    That's very odd! Let's see what we can find out. When did this start happening? Has anything new been added to your device recently? Is your software up to date? Please share a few details so we can assist in finding resolution. Thanks
    TrevorC_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Flash Player keeps pausing and buffering

    I've never really had this problem before but today whenever I've tried to watch flash videos, it keeps pausing and buffering every few seconds. This seems to be a problem for me on any website except YouTube (YouTube still works fine). I've tried disabling hardware acceleration but that made no difference. I have a high speed cable modem so I don't see how it could have anything to do with my connection speed.
    My operating system is Mac OS 10.5.8. My web browser is Firefox version 3.6.13, I also tried using Safari and was experiencing the same problem. The flash player version I'm using is MAC 10,2,152,26. Any help is greatly appreciated! Thanks a million.

    o disable Protected Mode, add the following line to your mms.cfg file located in:
    Windows 32bit: C:\windows\system32\macromed\flash
    Windows 64bit: C:\windows\syswow64\macromed\flash
    ProtectedMode=0
    If the mms.cfg file does not exist, create one using any standard text editor (e.g.. notepad)
    Depending on your operating system, you might need to first save the mms.cfg file to a writable location (such as your documents or desktop folder) and then copy the file into the destination folder using Windows Explorer.
    To re-enable Protected Mode, simply remove the line from the mms.cfg file.

  • How can I make easier case structure? Or can it possible to have one Pause and reset button in same structure.??

    hello,
    I am tring to convert my main test vi in case structure so latter on i can make some changes in that for example i want creat one pause button and reset button in that.
    I am not so much familer with case structure i want your guidence that how can i make my vi in globle case stucture in that i m having case 1 ,case 2...
    i already tried for that but then i got confused.
    here i am attaching my .llb file in that aa.vi is my main testing vi.
    will you plese guide me so i can make confort vi in case structure.
    Or can it possible to have one pause button and one reset button in same stucture,so User can pause or reset execution at any time when they want.
    Thank you very much in advance.
    Attachments:
    aa.llb ‏3338 KB

    Hello,
    I have change my entire structure ,now is it possible to have pause and reset button.
    here i have attached my changed vi.
    if still any changes required then please suggest me.
    Thank you.
    Attachments:
    aa.vi ‏75 KB
    aa1.llb ‏3333 KB

  • I can't get the movie to play right, it keeps pausing and skipping

    I bought a movie on itunes a when i try to watch it keeps pausing and skipping. how do i fix this, so i can watch it

    Check in iTunes - got to the store home page with the small house icon.
    On the right side of teh screen under QuickLinks is there a Purchased section?
    If so check if this had Movies/Films when you click it, if so hopefully purchases will show up.  If you uncheck the box for HD downloads you may then be able to get the SD version.
    Also in iTunes Preferences for the Store you can select preferred HD resolution of 720p or 1080p for downloading.
    If you don't have a section for previous purchases contact iTunes support and tell them the issue.
    AC

  • Since upgrading my iphone 4 to IOS6, apps keep opening and closing on their own

    Since upgrading my iphone 4 to IOS6, apps keep opening and closing on their own and the wrong ones open when another is pressed. I've tried a full reset but still the same thing...HELP PLEASE :-(

    I'm not familiar with the Belkin cover, but you could try removing the cover and reboot the iPad and see how that goes.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • My ipod keeps like zooming in on its own and i cant do anything to fix it; i just have to wait til it goes back on its own. can u tell me hw to fix this?

    my ipod keeps like zooming in on its own and i cant do anything to fix it; i just have to wait til it goes back on its own. can u tell me hw to fix this?

    first
    disable autocorrect
    Settings>General>Keyboard>Auto-
    Correction>OFF.
    Report post Like (0)

  • HT201364 i have installed mavericks and it keeps logging out frequently on its own. Please help

    Hi
    I have installed mavericks and it keeps logging out frequently on its own. Does anyone else have this problem? What do I do? Please help.

    Check Security & Privacy system Prefs, general tab. Click the padlock, then authenticate. Click advanced tab.
    Check to make sure it isn't set to log out after a certain amount of time.

  • Iphone 5 keeps switching to silent on its own

    My Iphone 5 is stuck on silent mode, or more accurately it keeps switching to silent on its own.
    The problem started about 2 days ago, after upgrading to iOS 7.1 last week. The phone keeps switching in and out of silent mode (without the button being touched) and mostly stays in silent. It's not a speaker problem, nor a settings problem, as I’ve checked every bit of online advice I could find. I tried restarting, resetting, restoring, cleaning the headphone jack, and nothing helps.
    An attempt to see if it’s a headphone related issue (by plugging and unplugging while restarting in various combinations) got it working fine for about 5 minutes, then it switched back to silent.
    Needless to say, the phone did not suffer from any physical damage prior to the problem.

    I have the identical problem, and it started when I upgraded as well.
    Trips to the AT&T store, and to Apple twice have not been able to solve. (Other than telling me for $300 they would replace it since my phone is 6 months past the 1 year warranty) All the resetting, wiping, even restoring to factory defaults using iTunes from the computer have failed. I finally had a tech open it and look at it, and it's pristine.
    I've suspected software since the problem started occurring, because it is so random, and the fact that the speaker, mic, headphone, etc... all work fine.
    Just while it's sitting on the desk, it will jump back and forth from silent to ring mode, but mostly stays in silent.
    I'm convinced this is a bug

  • HT1933 My iPhone keeps deleting my notes on its own!

    My iPhone keeps deleting my notes on its own.

    Try the standard fixes:
    - Reset. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod

  • My monitor screen scrolls up and down on its own by it's self? How do I stop it?

    How do I fix a monitor screen scrolling up and down on its own?

    Sabrasam,
    Thank you for your quick reply.
    I want you to try a factory reset on the monitor if you haven’t attempted one already.
    1.       Press the Menu down in the bottom right corner of the monitor.
    2.       Once the on screen display appears toggle down to factory reset.
    3.       Select on that option
    You might see your monitor go dark a couple times but that is normal. Test it out after the reset.
    If I have been helpful or if you'd like to say thank you for me trying to help, click the white star under my name to give me Kudos. I really appreciate it.
    Please respond at your earliest convenience.
    Thanks
    Clicking the White Kudos star on the left is a way to say Thanks!
    Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

  • Blackberry 8530 constantly resets on its own.

    I own a blackberry 8530 and it contstantly resets on its own at least 5 times a day. The screen goes black, the red light goes on  and then the screen shows up with a loading bar. when it turns back on it verifies security and then it works. sometimes It will work for about a minute and reset again .
    if anyone knows any way I can solve this problem I would very much appriciate it.

    Welcme to the cmmunity supprt frums
    What OS are you running on your device> 
    Nurse-Berry
    Follow NurseBerry08 on Twitter

  • My passport 1Tb hardrive keeps trying to quit on its own?

    My passsport 1Tb portable hardrive keeps trying to quit on its own? While I am and when I am not using it?

    Either get a self-powered drive or buy a ($30) powered USB hub to plug the external drive into.  This hub draws power from the wall instead of the Mac.
    I once replaced a 250W power supply on a tower system for a friend with a 500W.  Suddenly all of the 2 USB pprinters and 2 USB external disks and keyboard and mouse and camera suddenly worked.
    You cannot replace your MBP power supply but can provide external power to USB devices.

  • I have a new MacBook Pro. I am using firefox, but my homepage is set to google. Firefox constantly keeps opening new tabs to its own homepage by itself. How can I disable this feature?

    I have a new MacBook Pro. I am using firefox version 7.0.1, but my homepage is set to google. Firefox constantly keeps opening new tabs to its own homepage by itself. How can I disable this feature.

    Hi [email protected]
    If you have set Google to be your homepage, that should be the first one to appear. Are you seeing the Firefox home page when you open new tabs? New tabs should be blank by default. The only reason I've seen Firefox open new tabs with Firefox data on it is after an upgrade of the product.

Maybe you are looking for