My UNlocked Iphone got LOCKED after reset..!?

Hello there, did that happened to anybody else?
I got an Iphone5C last year from a Apple-Store in London.. UNLOCKED... so I payed the full price.
Was using the phone always with a prepaid O2 card.. was always working.. when I was in Germany I used my German SIM and it worked perfectly.
Recently I moved to Singapore... And I have a Singapore SIM card.. worked perfectly.. until today...
I had to reset the phone.. and just wanted to have it fresh... I did everything I always did on my iphone 3, iphone 4, and iphone5...
but suddenly it looks like the phone got LOCKED with my O2 carrierer!
When I was re-installing the phone he asked me to put in the SIM card... I had my Singapore SIM card in there (that already for 4-6 weeks was working) but I got the message that the SIM was invalid.. so i did put in my UK card... and he activated the phone.. fine right? not really... because as soon as I put the SIngapore SIM in there he ask me again for Iphone Activation... and telling me that the SIM is not valid and to contact my carrier for unlock.
I called apple.. they told me they can see in there System that I purchased the phone UNLOCKED.. and that I LOCKED the phone while I was resetting it (can sombody explain me how that is even possible?)..
So I contacted O2 now and they told me.. yes they can unblock it.. but for 15pounds! And I have to waut at least 2 weeks...
so,.. what did I do wrong ???
Cheers,
Giorgio

I have to check if I have still the receipt.. but like I wrote before... it was working.. so I do not think that I got a locked phone from Covent garden.
And... I do not care about the 15Pounds.. but it is about the concept... I payed for the phone to be unlocked... And apparently there is nothing strange about it that it got locked by mistake.. because the lady on the apple hotline was not surprised at all.She just told me "Looks like you locked the phone to the carrier while you where resetting the phone BECAUSE you had your O2 card in there" ... !???
I am still waiting for feedback from O2 and see what they say.

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I have to check if I have still the receipt.. but like I wrote before... it was working.. so I do not think that I got a locked phone from Covent garden.
And... I do not care about the 15Pounds.. but it is about the concept... I payed for the phone to be unlocked... And apparently there is nothing strange about it that it got locked by mistake.. because the lady on the apple hotline was not surprised at all.She just told me "Looks like you locked the phone to the carrier while you where resetting the phone BECAUSE you had your O2 card in there" ... !???
I am still waiting for feedback from O2 and see what they say.

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