My update will not accept my serial number

I was operating Acrobat 7 Professional.
Adobe wanted me to upgrade to XI.
It has been a disaster.
Will not setup in English no mater how many times I re-install (including after I uninstall).  So I can not even understand what the prompts are asking for.  I have powered my way through only to find my serial number will not be accepted.
Any advice how to get out of this mess?

Hey philv20512575,
I would certainly help you out, but could you please first let me know what OS version are you using.
In what language have you installed Acrobat?
Also, let me know whether you have opted to use Acrobat XI as prompted or want to continue with Acrobat 7 only.
What error message do you get while entering your serial number?
Let us know more.
Regards,
Anubha

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