My upgrade and phone number has been reversed back to orange..no signal

Hi My contract and number were reversed from EE back to Orange on the 9th July I've gone back to a iphone 4s after the wrong upgrade handset was sent out...an iphone 6. I still have no signal. The text I received from EE said this would be done on the 9th and no-one I speak to at CS seems to be able to help. Can anyone advise? Thanks Neil

Hi ,
Are you using the old Orange SIM card?
Have you tried to reset the network settings as below:
Note: Resetting the network settings will clear all WiFi passwords and refresh device network connections.
From the home screen, tap Settings.
Scroll down to, then tap General.
Scroll down to, then tap Reset.
Tap Reset Network Settings.
Tap Reset Network Settings to confirm.
Note: If a security code is enabled, this will need to be entered between steps 4 and 5.
Thanks.

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