My upgrade to iphone software seemed to work but restore failed (1602)- now phone no longer recognised by itunes and itunes only offers restore to factory settings and warns that this will remove all data- also phone is in restore mode- unusable
so I did the itunes upgrade to 10.5.1 and then teh iphone 4 needed to b e upgraded to new ios5.1 - seemed to go all the way through, and the final restore seemed to fail. Now the phone is no longer recognised as personalised, just as iphone. Also i cannot restore from backup, only restore factory settings and i am warned that I will lose all data. Can I force a restore from back up? can I guaruntee that I can keep data from backups??
Same with me. Anyone have an answer??
Similar Messages
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I have a new computer and have installed iTunes on it.
Now I want to sync my iphone but the new itunes on the new computer wants to remove everything on my niphone and replace it with what's on the newly installed itunes data but it does not have my data.
How can I sync the new itunes with my iphone and not have my phone data wiped out?
Thanks,
hscllchscllc wrote:
How can I sync the new itunes with my iphone and not have my phone data wiped out?
There is no way to stop iTunes from doing exactly what it is designed to do.
The iPhone is designed to sync with one and only one computer.
If you have moved/copied your iTunes library from your old computer to your new one, then iTunes wiping your device is no problem. You would simply sync and iTunes will put all the content back. -
When trying to upgrade my iPhone to iOS5, it indicates that I will loose all data and apps and that I should update my iPhone using the computer that I sync'd with originally. I no longer use this computer and how can I sync with my new on and not loose my apps?
Great question. I have the same issue. Any ideas?
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want to update iPad 2 to ios6. I am warned by itunes not to do the update until I transfer purchased items (books) to my computer. When I try to transfer into itunes I am warned that I will lose all the books I have on iPad.....there's lots of them.
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
To transfer the books, highlight the iPad in the iTunes Devices list and right click on the iPad's name. Choose transfer purchases. -
I just got a new laptop and i have an ipod touch 4th gen, and i want to sync my music, and it told me its gonna delete all the music from my ipod if i proceed and it will replace it with whats in the library, yet nothing is in the library.. I just want to make it quick and easy, put whats on my ipod(music, apps etc.) move it to itunes so its on both my ipod and my itunes library, someone please help me
See Recover your iTunes library from your iPod or iOS device.
tt2 -
I tried upgrading to 7.0.2 on my iphone 4 but it wont come off of the connect to itunes screen...i even installed the upgrades for itunes on my computer and still nothing...
kla311 wrote:
... installed the upgrades for itunes on my computer..
And that is version 11.1 ?
kla311 wrote:
I tried upgrading to 7.0.2 on my iphone 4 but it wont come off of the connect to itunes screen...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
It asks me to format my disk, then warns me to fear formatting my disk. Tell me why I need to format my disk and why I won't lose everything on it? THIS IS ABOUT DOWNLOADING THE NEW UPDATE, NOT ABOUT OPERATING THE PROGRAM!
This is from the automatic update system? That's really strange. (Maybe you last downloaded to a CD drive or something??)
If you are coming from 3.6.17 to 4.0.1, go ahead and download from the source:
http://www.mozilla.com/
Before installing, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
And definitely don't format anything. -
Is reset all settings enough to restore factory settings or do I have to erase all content?
Data works without problem on my phone, but sometimes phone calls and SMS messages act like the phone is not on the network. Calls go straight to Voicemail and SMS messages are not received. Unless the phone is rebooted or turned off and on or a phone call is made, I won't get any notice of the voicemails or messages. Again, data is fully connected over the LTE network (push email and iMessages come through without delay).
AT&T blames the phone and told me I needed to reset. I used "reset all settings' and not the "Erase All Content and Settings." Have I fully reset the phone to the point were AT&T should recognize it is not the device and it's settings?It sounds like you are taking the right steps. Resetting all Settings does return your phone to factory defaults without deleting any of your content. This means you need to go into settings and turn on or off anything you had changed from factory default.
Resetting Network Settings as razmee209 suggested is the next step. You will need to re-enter any wifi ID's and passwords that you may have been using before.
If none of this works, you may need to take the big step of restoring the phone as new and do not restore it from your backup. This will remove all your apps and content so I would only do this as your last step if you cannot get the phone to work the way it should.
There is also the possibility that you have a hardware fault that you might need to have an Apple Genius look at to make sure you do not have a broken phone. -
I had to erase my data to upgrade my iPhone software from an older version. I backed up first, but seem to have lost all my notes. Does anyone know how retrieve my old notes?
Is this the note you are referring to:
Not sure if this can help you.
I checked my notes. They are stored here:
MacintosHD/Users/MYHOME/Library/Containers/com.apple.notes/Data/Library/CoreData /ExternalRecords/
xxxxxserie.of.numbers.probably.yours.are.different/IMAPNote/_records/0/
If I go tot this window on finder and enter Time Machine I can go back and find old notes...
If so, am I doing this on my new hard drive on on the time machine? When I do this on the time machine, what is "my home"? Also, I am unable to find "containers".
If I go to users/jeff/library, then I see components, compositions, contextual, etc, but not containers.
Thanks -
i bought my iphone 4 about a year ago and just decided to upgrade it to ios5 just recently. My phone restored to to its factory settings and when I clicked continue restore from back up it is now asking a backup password which i dont remember setting up one. I am currently using a windows vista PC. How can I retrieve the password or restore all my old data into the new OS. I have been reading blogs about the same situation and is it true that it is one of apple's bugs?
It is NOT a bug. You provided a password. If you can't remember it, you can't restore your phone from backup. Very simple.
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I restored my iPhone 3 g to its factory settings and I tryed to connect it to iTunes on my laptop and it said This iPhone cannot be used because the required software is not installed. Run the installer to remove iTunes. Then install iTunes again. HELP!! PLEASE!! Because I cannot get on my iPhone!!
Hi, Mommacat26.
Thank you for visiting Apple Support Communities.
This usually means that a required component is missing. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
If the issue persists, try installing the Apple Mobile Device Support driver. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows XP or Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
I plugged my iphone 4 up to itunes and it reset my phone to the factory settings and erasaed all of my emails, texts, apps, and recently added contacts. How can I restore my previous settings and information?
iTunes doesn't just restore a phone to factory settings all by itself. You must have selected the incorrect button.
In any case, if there was a previous backup of your phone, you can restore your phone from this backup. Any new data you added to your phone since this backup is gone.
If you have no backup, then your data is gone. -
my iphone 4 would not back-up to to pc "because an error occurred" anyone offer any solutions to this, I want to restore my phone to factory settings and reinstall my data but cannot back up first. Original problem is that I cannot connect to any wifi system anymore - have tried resetting network settings but did not work.
Try 1 step at a time and do a backup, if no joy then do the next step:
1. Switching off your anti-virus and firewall.
2. Computer iTunes menu > Edit > Preferences... > Devices > delete your backup -
I upgraded the iphone software to 4.2.8 and none of the purchased apps would open. I then restored the software and now all those apps are GONE. How do I get them back?
I have EXACTLY the same issue. I would appreciate the response also. Was not prepared for this.
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have iphone 3gs v 4,2.1 i want to upgrade to ios 5 i will erase all data, how can i install again the software, and now my device can not be detect to my computer? what can i do? please help me..
You can not install iOS 5. It is no longer signed by Apple. You can only install the current version of iOS. For a 3GS, that's 6.1.3.
However... if you have 4.2.1 on your phone, odds are it is not a 3GS, it is a 3G. If that's the case, you've reached the end of the road for that. It can not run anything higher than 4.2.1.
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