My US ATV in the UK isn't working properly. Can anyone advise please?
My friend bought me an ATV from the US, but I can't seem to get it to work properly.
It's plugged into a US-UK adaptor, powers up fine, got past the point where I connect to my network. It's just when I get to the main menu screen, it freezes up - staying stuck on the Movies > Top Movies tab.
I try and reset through the remote - no luck. Tried cutting the power and try again - no luck. Tried connecting to my MacBook to restore it through micro USB - won't even recognise the device!
I'm losing the will to live with this - just want the thing working!
Is there something I could be doing wrong, or something else I should test?
If you've not done so remove all other USB connections from the Macbook - if there isn't enough power (usually with non-powered USB hub connection) it may not be detected or restore.
I think it should have an international warranty - do you have a nearby Apple store where they could have a look at your gift?
It's possible you have a faulty AppleTV but firmware issue could also be to blame - was it unopened and unused?
I understand your frustration, though it may just be a bad one.
Also try just connecting power and HDMI if you had ethernet or anything else connected.
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I know my passcode is correct but when I try to reset my iPad mini it keeps asking for a passcode! have tried restoring, connecting to iTunes and looked for the 'set up as new iPad' notification, but nothing is working? can anyone help please?
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I am new to Final Cut Express and don't understand why I am unable to drag transitions into Canvas? Something wrong in my setup? It's not the overlays they are "on" so can anyone advise me please, by the way the "L" doesn't appear in the bottom left hand corner either? and by the way how can I get rid of that irritating Blue badge saying "AutoFill your contact details" all mine are in "address book" already!
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How can I edit my website from another computer? and how can I create a new website next to the one, I already have? Can anyone help, please?
Move the domain.sites file from one computer to the other.
The file is located under User/Library/Application Support/iWeb/domain.sites. Move this file to the same location on the other computer and double click and iWeb will open it. Remember, it is your User Library that you want and not your System Library, as you will not find iWeb there.
Just create a new site on the same domain file and it will appear below the other site. If you want them side by side then duplicate your domain file and have one site per a domain file and they can then be side by side. -
When I try to set up Icloud control panel in Windows Vista, I get "your setup couldn't be started because the Icloud server stopped responding. I've tried loads of fixes suggested on the net but none worked. Can anyone help me please?
Hello, ksb2.
Thank you for visiting Apple Support Communities.
We are investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
Cheers,
Jason H. -
I have the correct cable but my purchased movies say they are unable to play on my smart TV and they need to be unlocked. Can anyone advise please? Thanks,
It's possible that the DRM (digital rights management) disallows you to port those movies onto a TV. What app are you using? Some apps are 'ipad only' and will not push out to another screen.
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I Want to stop download of iOS 8 and start again
sorry, thought my question had been posted. I started downloading iOS 8 24 hrs ago, it is still downloading now, have tried off/on with 2 buttons but still the same can anyone advise please cheers
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Having upgraded from iPhoto 11 to iPhoto 2.0 (531) it now loads but crashes after a minute or so and none of the buttons work. Can anyone help please.
Hey Ian
That would be correct. because of the nature of your issue, you may find more information by using another one of Apple's support resources.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action
Thank you for using the Apple Support Community.
-Norm G. -
I can get text messages and get this at the top of page 'Messages (-1)' can anyone help please?
I can not get or see any text messages and get this at the top of page 'Messages (-1)' can anyone help please?
For details of how to restore it, see https://support.mozilla.com/kb/menu+bar+is+missing
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6th gen nano keeps displaying no radio signal even though I have the earpiece plugged in. Can anyone advise? Thanks
Hey there larkandwarbler,
It sounds like you are experiencing multiple issues with this iPod Nano 5th Gen. From what you are describing it seems we can isolate this to either the software or the hardware on the device with a couple of simple steps assuming you have tried another set of headphones. First, reset your iPod with this article:
How to reset iPod
http://support.apple.com/kb/HT1320
How to reset an iPod with a Click Wheel
iPod models with a Click Wheel include:
iPod nano (5th generation)
iPod nano (4th generation)
iPod nano (3rd generation)
iPod nano (2nd generation)
iPod nano
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.
If you are able to reset it, but the issue persists, or you are unable to reset it, I would next attempt restoring it with iTunes:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Thank you for using Apple Support Communities.
Regards,
Sterling -
I have an iphone 4 and changed my Apple id EMAIL ADDRESS online with no problems. I changed it on the phone in 'Music' but the STORE APP now wont accept my password and shows the previous email address even after syncing, Can anyone help please?
Welcome to the Apple Community.
If it's iCloud that is asking for these details:
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
If it's iTunes asking for these details:
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If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
I have an iMAC 7.1 running OS X 10.6.8.
The display has become too big for the screen. I've looked at the zoom and it is turned off. I've tried adjusting the pixel setting (currently 1920 * 1200) to no effect.
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I have no idea what caused this and I can't fix it.
Does anyone have idea what the problem is and how to fix it?
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Thanks.No wheel, it's a magic mouse.
Tried safe start. No difference.
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Can anyone esplain why I cannot upload movies from my Panasonic TZ30 camera? I able to upload stills and I was able to upload movies from my previous Panasonic TZ5. Since I use iMovie a gret deal it is very disappointing not to be able to use the videos from my new camera.
What format are you shooting? AVCHD? Not all versions of that are supported.
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Please advise. I just tried connecting my newly purchased (previous generation...not the newest "Tower" model) Time Capsule, but cannot get beyond the "blinking yelow light". I had to connect up my old router (the one I'm trying to replace with this new TC) just to send this help request. Can anyone please advise an old dude?
If you pulled out an existing router.. then you have a modem.. what modem is that? Explicit details help loads.. and loads.. and even more loads.. we cannot guess solutions without knowing the setup.
But you can simply configure the TC in bridge mode.. do it directly connected to the TC with ethernet wire.. LAN TC to computer and configure it in bridge.
Then setup wireless any way you want..
You can turn it off and still use the wireless on the old router.
You can setup a new wireless network.. and connect to that.
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Do nothing at all and it will still work.. -
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