My USB cord that came with my iphone 5 stopped working, is that covered under my iphone 5 1 year warranty?
Cord will not work with charger or computer. This is the same one that came with my iphone 5 and I still have my one year warranty. Where do I have to go and submit a claim? I've tried online and always get an error when I try submitting it.
All package contents are included with the one year warranty.
Call AppleCare or make an appointment at an Apple Store if there is one nearby.
Similar Messages
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I have an iPhone 5, I got it on the 10th May last year and the charger has stopped working, am I entitled to a replacement charger under my 12 month warranty?
All package contents are included with the iPhone's warranty including the cable and power adapter/charger.
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My iPod touch 4th gen. Won't charge with a enercell charger that I've used since December. It will only charge with the apple USB cord that came with it. And even the takes it about 6 sec. To realize its charging. Help me fix this?
Yes, I've been using it for months. And I can charge other devices with it. (my iPhone) but something weird just happened..... I kept on pluging it in the iPod and sometimes it would start to chàrge then sometimes it won't charge. Charges every time with the iPhone though.
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I lost the original USB cord that came with my phone. I don't have enough available space on my phone to update wirelessly either and no matter how much I delete I still can't seem to free up enough space to update. I don't know what to do? My phone won't connect to any iTunes.
You have two options at this point.
Option 1
1) Buy another cord and attach to itunes (applestore will have them or you can order them online).
2) Find another cord to use.
Option 2
1) Connect your device to a wifi connection and plug device into a power source.
2) Backup your device in icloud using: http://support.apple.com/kb/HT1766.
3) Erase all content and settings.
4) Setup as a new iphone (and do not restore from backup).
5) Your phone should now be completely blank.
6) software update over wifi.
7) Setup your phone and restore from icloud backup.
8) Gratz your running the latest version. -
does my ipod nano first generation usb cord that came with my ipod nano first generation when i bought it work with my new ipod nano sixth generation?
ok thanks i didnt know if it would fry the battery or not when i charged it
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if you dont have the sim card that came with the iphone and you resync it how do you get it to turn back on .?
You have been syncing the iPhone with iTunes on your computer without a SIM card inserted in the iPhone for how long?
If the iPhone says connect to computer, this means there is a problem with your iPhone that requires restoring the iPhone with iTunes. As already provided, not having a SIM card inserted in an iPhone does not prevent or shouldn't prevent syncing the iPhone with iTunes. Depending on the iPhone model, it is required in order to restore the iPhone with iTunes.
http://support.apple.com/kb/ht3406
To re-activate an iPhone 3G or iPhone 3GS that displays the "Connect to iTunes" screen:
Insert a SIM card from the carrier with which you used your phone. Note: If you are using the same carrier, you can use the activated SIM card from your new device to do this. If your device is unlocked by your carrier, you can use any SIM card.
Connect the iPhone 3G or iPhone 3GS to iTunes on a computer connected to the Internet.
iTunes will then activate the device. You can remove the SIM card at this point and use the iPhone as if it were an iPod touch. -
When you open iTunes this message appears. The sim card inserted in this iPhone does not Appear to be supported. Only compatible SIM cards from a supported Carrier may bre used to activate iPhone. Please insert the SIM card That came with your iPhone or visit a supported Carrier's store to receive a replacement sim card.
dear sir.
where i get this replacement sim card.i live in bangladesh.not have support carrier in my coutry..
so how get..please help me.. -
The SIM card inserted in this iPhone does not appear to be supported.
Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported Carrier's store to receive a replacement SIM card.I got the same message.
I bought an iPhone 5 at full retail price from an AT&T store. I requested the phone to be unlocked through their unlock portal. The AT&T unlock system asked for the IMEI number, a copy of my receipt showing that I bougth the phone at "No Commitment" price. A few hours later I received a message from AT&T stating that the unlock request was approved. I then followed the instructions to back up the phone and restore it through Itunes. The phone activates normally with the AT&T SIM card. But when I insert my VODAFONE SIM I get the massage "THE SIM CARD... etc.
I tried again to back up & restore the phone 3 or 4 times, no success. I have also allowed 24 hours for the unlock process to complete. Still no luck.
I have checked again on the AT&T Unlock Status portal and it shows "Unlock approved".
Where is the issue here? Do I have to call Apple or return the phone to AT&T and get the unlocked phone through the Apple Store?
Thanks for any help on this. -
The SIM card inserted in this iPhone does
not appear to be supported.
Only compatible SIM cards from a supported Carrier may be used
to activate iPhone. Please insert the SIM card that came with your
iPhone or visit a supported Carrier's store to receive a
replacement SIM card.It appears that you have an iPhone that is locked to a carrier other than the one you were using. Now that you have tried to update the iOS, it has relocked. That is what happens if you are using a phone that has been hacked to unlock. You have also forfeited support from Apple and from this forum.
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does anyone know how to delete songs that came with the iPhone 6 in the music?? i tried deleting them from iTunes but i couldn't.
I know you already solved this but for future reference, there is also another setting to only keep songs downloaded to your device visible in music.
Go to Settings --> Music --> Show All Music and make sure it is turned off -
Please insert the SIM card that came with your iphone or visit a supported carriers store
please insert the SIM card that came with your iphone or visit a supported carriers store to recive a replacement SIM card
Yes and exactly what is your question here?
Do what is tells you to do and insert the SIM card that came with your phone or if you are having problems, contact your phone comapny/carrier for help.
With no proper quesion and no further information, how on earth do you expect anyone to be able to help you? -
Little fingers have deleted the above mentioned apps!
THE APPS IN QUESTION CAME WITH MY iPHONE.
I DID NOT PURCHASE THEM!
HOW CAN I RESTORE THEM, THEY ARE NOT LISTED IN THE APP STORE????Hey Clyde71,
Thanks for the question. From your description, it sounds like various Account Settings have been greyed out in your Settings application (iCloud, Facebook, Twitter). The cause for these being greyed out is a restriction setup on your iPhone. You'll probably see that Restrictions are turned "On" in Settings > General.
You'll want to disable the restriction "Allow Changes: Accounts". For more information on restrictions, see this article:
iOS: Understanding Restrictions (Parental Controls)
http://support.apple.com/kb/HT4213
Thanks,
Matt M. -
iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.
After installing latest version of Itunes, I connected my Iphone via USB and selcted yes to upgrade my Iphone, towards the end of the upgrade a notification popped up indicating that the upgrade had failed. Since then my Iphone just isn't responding, I've tried reinstalling Itunes, turning off Norton Security.
Any help would be greatly appreciated.Thank you Carolyn,
I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
Is it possible that the latest IOS update which I did a week or so ago was not completed correctly? If so could this cause the problem? And how can I correct it?
Many thanks -
My iPhone 5 charger stopped working. It's under warranty and I want to send it back. How do I initiate that process? The website keeps sending me in circles. I'm getting an error message when I put in my serial number. Why is this so difficult?
If posible you will find visiting a store by far the simplest way of getting a solution
Which Country
are you in ?
Have you checked the lightning socket on iPhone doesn't have lint or fluff in it
solves majority of such issues -
I need to replace my ipod cord that is under warranty, What link do i go to?
I need to replace my ipod cord that is under warranty, What link do i go to?
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
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