My username and password get erased when I try to remote log in to my corporate email account

Hi Folks,
When I try to log in remotely to my corporate (Outlook) email account, the correct username and password are erased once I hit 'enter' and I don't get in. I bought the Toshiba laptop a couple of weeks ago and I could get in for a while, but then I couldn't.
I'd appreciate any suggestions,
Thanks,
P

Try going to this link and see if the instructions there help.
https://www.google.com/accounts/DisplayUnlockCaptcha
B-rock

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Try going to this link and see if the instructions there help.
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My username and password get erased when I try to remote log in to my corporate email account

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