My vaio latop cannot be restored to factory settings

I cannot restore my VAIO to factory settings. When I press alt+f10 it goes straight to a black screen. I do not know what to do. I really need to restore my laptop. I have even turned on my laptop with the assist button and it still goes to the black screen. Please for the love of God someone help me.

 
Hi elai_89, 
Thank you for considering Sony Community! 
I do not have the info of the unit but it seems that your laptop is not a U.S. model. We can still try to troubleshoot then format the unit. Possibly the recovery partition is not accessible anymore. We'll know that. 
Make sure the AC Adapter is plugged in. While the laptop is off just press the Assist button -> It should boot to Vaio Care Rescue Mode. There are usually 2 versions of Vaio Care Rescue Mode. 
If you see 4 options, follow this:
Select Start Recovery Wizard -> skip Rescue Data -> Start Recovery.  
If you see more than 4, follow this: 
Recover or maintain your system [F10] -> Select keyboard layout -> Troubleshoot -> Recovery and maintenance -> Select the Operating System -> Select Start Recovery Wizard -> skip Rescue Data -> Start Recovery.  
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Hope these help. 
Thanks, 
Vincent 
If my post answers your question, please mark it as "Accept as Solution"
 

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