My Verizon MI424WR router resets and drops all client connections without my intervention

Question

I have noticed my devices lose their Verizon MI424WR router and Internet connection (wired and wireless alike) for some time now (months) on a regular basis. Sometimes multiple times a day and at different times of the day. You typically have to be actively using a device to notice these events. I have one client that will display an "Internet Connection Restored" message until I return to view it and I can see that this happens quite frequently overnight when there is minimal Internet usage. During a recent "outage" I quickly ran to the router to find it was in the process of rebooting, however, I did not perform any direct actions (e.g., cycling the power or applying admin config changes) that would have caused it.
What is/could be the cause of this? Is Verizon support pushing silent router maintenance updates that require resets? Am I exceeding the maximum TCP connections the firmware will allow before faulting to reboot? I require high availability and uninterrupted connections and would prefer to know the routers limitations or when any remote automated maintenance requiring resets will be occurring if that is in fact the cause.

Answer 1

My router routinely runs for months between resets, which are caused by me needing to move a cable or a similar.  Only once did I notice a reset due to a Verizon update, and that was when the firmware was updated a year or so ago.
You can check the router's up time on the "system monitoring" web page.  This will let you know when the last reset occurred.
You should not see resets unless you cause them.  The symptoms you describe are not typical.  You might need a new router.  If you think so, contact Verizon support.
Good Luck.
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