My version upgrade failed now my itunes wont reconize my phone and it won't work

Help me I have this strange symbol on my phone telling me to plug into iTunes but iTunes won't reconize the phone.  When I upgraded the version fro like 4.something to 5.01 it gave me a failure message and then now it won't do anything.  Any ideas what to do next

place your phone in DFU mode (search Google for instructions) and restore as a new device.

Similar Messages

  • Upgrade failed...itunes wont start....hangs on registering modules

    have tried numerous times to complete installation, all fail at registering modules. cant uninstall previous because its not listed in add and remove programs. deleted itunes folder under program files since nothing else worked. this step didnt either.
    in task manager, noticed cpu useage is 100%. there are six instances of msiexec.exe running. four at 00 and two at 50 apiece.
    all antivirus and spyware programs disabled for install too.
    a simple "forced" upgrade to the latest version tonight and now itunes is lost and wont work.
    thanks apple.
    hp pavillion   Windows XP  

    I've had exactly the same problem (in fact I always have a problem installing i-tunes) I've tried using the MS Installation Cleanup Utility, deleting the Quicktime files from my program files and System32 folders, turned of anti virus and anti spyware and it still didnt work...
    ...But after reading your post I noticed that I too had several instances of msiexec (four in my case). While the installation was still hanging on module registration, I opened task manager and shut down the processes, as soon as I did the registration completed!
    I know it's not too scientific but it worked. It may depend on the order in which you stop the processes - give it a go, it might just work.

  • My itunes store, app center, safari and mail won't work after upgrade

    I am very dissapointed in the new maverick upgrade. My app center, itune store, safari, and me mail won't work with the new upgrade. I called the help desk and they had me uninstall and re install the upgrade. he said i should have everything backed up cuz I will lose everything, but nothing was lost. It worked for a day, but now it doesn't work at all. it just gives me the hourglass circle symbol and finally times out. A couple of times  my computer gave me an error code that i wasn't connected to the internet, even though I could use chrome no problem. Another error code I got was that I wasn't signed in, but I am. Any suggestions?

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Was updating ios and itunes wont detect my phone and i cant turn it off or nothing

    not sure what ios i was using

    "i can't turn it off or nothing" - pretty vague, eh?  What EXACTLY do you see on the phone.  Did you try to reset? (Press both home and on/off buttons for at least 10 seconds until the Apple logo appears.)

  • I reactivated my phone and it won't work now

    hi all
    when i just got my phone, my friend actiavted it for me and it was always on his name, although i went to change the name and it reactivated itself it will now not work for me its saying that the activation server is temp unavailable, (this is doing that hours now) p.s i dont have itunes so im relying on wifi for this problem
    can anyone help

    When your friend set it up he hacked the phone. While it isn't illegal, it violates the contract with Apple and they will no longer honor the warranty or provide support for the phone. See: Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issu…

  • My ipod is locked to where it has to be plugged into itunes to fix it, but our computer crashed, so itunes is no longer available, and it won't work. What should i do?

    this is not my ipod. it is my friend's. her computer crashed and itunes was destroyed. how can i fix it?

    You need a computer with iTunes and an internet connection.  First redownload all apps on the new computer.  See:
    How to redownload purchased apps from the App Store
    Then connect the iPod to the computer and try to restore the iPod via iTunes.  You will be asked to enter the passcode.  If you have the passcode you may be able to make a backup.  If so then backuop it by right clicking on the iPod in iTunes and select backup.  Then restore from backup. If the passcode is unknown they you will have to place the iPod in recovery mode and then restore it .  You will have to restore to factory defaults since the computer does not have a backup.

  • My itunes library on my phone and computer are not working

    when i try to suffle my songs on my iphone, my songs go crazy and start suffling through all my songs. it also deleted about 100 of my songs for no aparent reason. when i went on my computer to get them back, they wouldn't sync back. last week i bought some songs and i wanted them to be on the computer, but when i plugged it in, they weren't showing up, and not playing or having any artwork. and then after a while they dissapeared off of my itunes.

    Hello bill42567
    Try changing the way you sync your music by turning it off and syncing, then turn it back on and sync again to see if the tracks move over. Also if you have purchases that were made from the iTunes Store, you can download them directly to your computer without your iPhone being plugged in. The articles below will sort you out.
    iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
    http://support.apple.com/kb/ph12313
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Regards,
    -Norm G.

  • Why would itunes wont sync my phone???? Please help me!!!!!!!!!!!!!!!

    My iTunes wont sync my phone and idk why!!!!!!!! please help me!!!!!!!!!!!!!

    Has problem too. Can you please specify?

  • On Windows 7 PC, got the "upgrade iTunes" notice, said sure, but the upgrade failed, now I can't access iTunes "invalid permissions"

    On Windows 7 PC, got the "upgrade iTunes" notice this morning, said sure, but the upgrade failed, now I can't access iTunes "invalid permissions"
    I wasn't paying attention so I don't know the precise error I got on the upgrade failure.
    All other iTunes upgrades have been fine...no brainers.  Done several on this W7 PC.
    If I re-download and install a fresh iTunes I assume I will lose my library...true?  Can I find and save off my library so I don't have to "discover" all my music which is scattered all over the PC and a 1T attached USB drive.
    Or is there some way to get the iTunes upgrade to successfully restart and install correctly?
    Help!

    Hello there, Konami84.
    The following Knowledge Base article provides some recomendations for troubleshooting:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I tried to install an update on my phone and it went the a screen that that said I had to connect to itunes, but when idid nothing happened and now I tried to restore my phone and it wont' activate

    I tried to install an update on my phone and it went  a screen that that said I had to connect to itunes, but when idid nothing happened and now I tried to restore my phone and it wont' activate

    Hi
    You could order the Full Retail Version of OS X (Black DVD with a silver X on it). Regarding always starting up in Open Firmware, in this thread a bloke had the same problem until he disconnected his peripherals before restarting. See if the entire thread helps:
    http://www.macworld.com/forums/ubbthreads/showflat.php?Cat=&Board=UBB13&Number=2 43591&Main=243591
    Steve

  • Upgrade failed, now iPhone (3gs) in restore mode - help!

    Please help!
    After syncing my iPhone (3GS) I tried to install new software. Backup went ok, however software upgrade failed, now iTunes states my iPhone is in recovery mode and needs to be restored. this happened last time i tried to upgrade software (before 4.0) and after restore I lost all contacts, photos etc. What actually happens during backup - one would assume that all the data goes somewhere so that you have a 'backup'????
    Yours hopefully
    Lindsey :0(

    Hi...there IS a backup available to you. If you have "dropped" everything, by for example, pressing the Reset all to factory settings, then everything is gone.....but it is on your friendly computer under iTunes! Highlight your phone in the left column and in iTunes, when it shows your phone data, click on the CTRL and mouse click.....this gives you a pop up window, that gives you the chance to revert to the saved info and woohoo....it will all be back in the phone afterwards!

  • I upgraded to the latest iTunes 10.2.2.12 and now it won't play any music. I can do everything else, except play music. I'm on Windows 7. Any ideas?

    I upgraded to the latest iTunes 10.2.2.12 and now it won't play any music. I can do everything else, except play music. I'm on Windows 7. Any ideas?

    i had this problem and finally figured it out. all that you need to do is go to your start menu and click on computer. select your main drive, (local drive) c usually. Next open the users file follow by your user name file, which is just like it sound it is a file labled as whatever your name is as you have it on your computer. Then you open up the AppData file. Next open the Roaming file. After that open the Apple Computer file followed by the iTunes file. Now you should see the folder labled iTunes Plug-ins folder. Now just Delete that folder. After that go to your iTunes and play your music.
    If for some reason you don't see the AppData file you need to go to the upper left of your screen on select organize. a drop down menu will appear and you need to select folder and searc options. a small folder options window will appear. in this window you need to select the view tab. you need to select the show hidden files, folders, and drives bubble. now hit apply and then ok. that will allow the AppData folder to be seen.

  • HT4972 I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via  Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrad

    I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via  Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrade?

    try rebooting your computer.

  • I have a brand new i phone 4s and i have updated the soft ware to the 5.1 and tried to restore it to download my old contacts and apps etc. and my computer now wont recognise my phone and itunes will not do anything can any body help please????

    I have a brand new i phone 4s and i have updated the soft ware to the 5.1 and tried to restore it to download my old contacts and apps etc. and my computer now wont recognise my phone and itunes will not do anything can any body help please???? i need this sorting asap xxxxxxx

    see if this link helps   http://support.apple.com/kb/TS1538

  • The latest update of my IPhone 3GS has failed, now i can't use the phone. Please help.

    The latest update of my IPhone 3GS has failed, now i can't use the phone. I have tried to restore but i get a message saying 'Iphone could not be restored. An unknown error occured(6). I am running the latest version of itunes (10.4) Please help.

    Place your iPhone in manual recovery mode or DFU mode.
    1. Connect your iPhone
    2. Open iTunes
    3. Hold down the home and power button for 8 seconds. After 8 sec, let go of the power but still hold down the home button until iTunes recognize your phone in recovery mode

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