My "victory and be preordered" points aren't showing up because I bought MKX online and GCU question

Hi,
I preordered Mortal Kombat X online days before it came out and when it was showeing up as a $10 back rewards offer on it's preorder page. However, I got the game yesterday afternoon in the mail and checked my purchase history today and I have points from my purchase and my additional GCU points but not the 500 ($10) point bonus. This is discouaraging me very much from ordering with you guys online again until this is fixed.
Also, I'm still missing two years from my gamers club membership that I rightfully paid for in November when you guys had a deal on gamer's club free purchases with cellphones. When I started I was good until 2018 but I purchased two cellphones so I should of been upgraded until 2022. Now if you remember at that time several of your board members couldn't see the date of when their GCU ended on their profile page (myself included) and if you look at my post history I even made a thread about my worry at the time where both you guys and the members in store told me "don't worry your correct date will show up when the site is fixed" well it has been several months and it hasn't. Please let me have what I paid for. I hate giving money to a company that I know 9 out of 10 times I can rely on. I am one of the biggest supporters of GCU and all the value it gives gamers on various social media sites and to my friends. Please don't make me stop.

Sorry I posted this in the gaming section but since this is a GCU isse I'm reposting here in hopes to get a proper response. Sorry if this is not allowed.
Hi,
I preordered Mortal Kombat X online days before it came out and when it was showeing up as a $10 back rewards offer on it's preorder page. However, I got the game yesterday afternoon in the mail and checked my purchase history today and I have points from my purchase and my additional GCU points but not the 500 ($10) point bonus. This is discouaraging me very much from ordering with you guys online again until this is fixed.
Also, I'm still missing two years from my gamers club membership that I rightfully paid for in November when you guys had a deal on gamer's club free purchases with cellphones. When I started I was good until 2018 but I purchased two cellphones so I should of been upgraded until 2022. Now if you remember at that time several of your board members couldn't see the date of when their GCU ended on their profile page (myself included) and if you look at my post history I even made a thread about my worry at the time where both you guys and the members in store told me "don't worry your correct date will show up when the site is fixed" well it has been several months and it hasn't. Please let me have what I paid for. I hate giving money to a company that I know 9 out of 10 times I can rely on. I am one of the biggest supporters of GCU and all the value it gives gamers on various social media sites and to my friends. Please don't make me stop.
Right now my GGU says it ends in 2020 when it should be sometime in 2022. I have reciepts from all these purchases (both cellphones and games) but I hope just looking up my purchase history with your store will be enough for you. I'm going out of town all next week and I'd like this sorted out before then. Thank you for all your time and effort looking into my matters and all the support you give the people on this site. Keep up the good work! I hope my matters can be resolved once and for all soon. Thank you.

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