My video rental will not play. Any suggestions?
I downloaded a video rental, and it will not play. I get the message that my rental will start, and I have 24 hours to watch it. Once I click 'continue', the movie will not play. I checked the forums for information, but I couldn't find anything. Any suggestions would be appreciated!
@ sberman - All good questions, but the issue is being resolved as we speak. I downloaded a video rental to my iTunes 11.0.2 on my MacBook (OSX 10.6.8). I was trying to watch the rental on my machine, but as I said, nothing would play. To resolve the issue, I contacted Apple Support by submitting an issue ticket through iTunes. They reset my purchase/rental, and gave me some steps to try (upgrade iTunes, ensure download is complete before disconnecting from the internet, etc., etc.). Hopefully this works!
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I'm running Mavericks 10.9.3, updated iTunes earlier today, but although I can play audio CDs, DVDs will not play, any suggestions?
Hello there, tomazdes.
The following Knowledge Base article written for the USB SuperDrive, offers some practical steps to try when issues present themselves with particular content playback (feel free to skip Step 3 when working with an iMac or MacBook with built-in drives):
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Particularly:
Accepts discs but they don't mount or are automatically ejected
Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
Reset the System Management Controller (SMC).
Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Windows 8.1 will not play any video in Video app, windows media player, Power DVD, or Picture
I just downloaded 8.1 and Windows will not play any of my videos. Power DVD will play the videos, but there is no sound. I downloaded a video from xbox video and that will not play on my computer either. I have a lenovo yoga ultrabook. I get error codes
0xc00d11d1 (0x8007007e) from Video and 20120820_082429 - Copy.mp4 in Pictures.Hi,
According to your description, it looks like you encountered a Graphic driver problem. Have you tried to reinstall Graphic driver for test? If not, please have a try.
If possible, also reinstall the sound card driver.
If problem persists, You can try to use System File Checker tool to fix your problem. Please refer to the following link for detailed operation.
http://support.microsoft.com/kb/929833
Roger Lu
TechNet Community Support -
Lion will not play any type of video AT ALL
Problem after problem. No login to itunes...10 hours of troubleshooting later itunes is fixed. Now it will not play any type of video.....nothing. I'm starting to feel I have made a big mustake going to apple. An Ultra expensive version of windows that won't work at ALL...Fix one thing two more are broke
does it play using quicktime?
does it play using vlc player? -
FCP X will not play any video.
FCP X will not play any video. I can skim the audio but can not playback anything. I can move things aroun in the timeline and do everthing else but no play. When I press play or space It will freeze with my favorite beach ball until I force quit. I have deleted all preferences and the app and reinstalled from scratch. Didn't change anything. I was able to export out a project without being able to see it untill the export finished, in full res with no issues.
I am using an Imac 10 with Dual core 3.06ghz and 16gb ram on 10.6.8Spoke to Apple Rep today: Everything works in a new user. Duh I should have thought of that. He at first was telling me that 256 vram was barely enough to run FCPX and my dual monitors was part of the problem with too many things on the bus 1 usb drive 2 usb printers 1 usb apc, Firewire 400 DVD and Lacie drive, and a Drobo He didn't like the Drobos. Unhooked everything... Didn't help.
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My Ipod touch 2nd generation has been freezing today. We have updated, restored etc and now it will not play any music - as in no sound coming from it. It looks as if it is playing, but no sound comes out. It played ok 2 days ago. Any suggestions?
So, here is an update to my original question, in case anyone else has this issue. I spoke with a senior adviser at apple, who had me use the "devmgmt.msc" command in the search line of Windows 7; after expanding the USB controllers menu, she had me uninstall/delete the "apple mobile device driver" and then open "control panel" and "uninstall programs." Once the menu of programs was open, she had me highlight the program "apple mobile device controller", then repair it, and restart the computer. This fixed the issue and the iPod synced.
However, just one day ago, when I plugged in both the iPod, then the iPad (not at the same time), I get the message that "this library has already been synced to another iPod/iPad or other IOS device." It then asked if I wanted to set up as a new device or from restore of previous. That is wher I am right now; I am trying to get the same apple adviser again to discuss the case number. More to follow. -
Itunes 6.0.5 will not play ANY files
Hi. I just upgraded to version 6.0.5 and itunes will not play any of the files in my library. No error message or file location error is diplayed when I try to play a file. The song title is displyed in the main window, but the file does not progress.
I tried to troubleshoot it myself with apple support, but only found some information about checking the compatilibity mode settings --that was not the problem.
Anyone else experience this? I'd really appreciate any suggestions or information on how I can solve this problem. Thanks a bunch!is the little diamond-shaped thingy staying firmly stuck to the left, raisingirl?
if so, let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes play music properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.) -
Movie 11 will not play any of the projects I have created over the past several months. It will play iMovie events. Anyone else having this problem? Please help - Thanks
Thanks for the suggestion...
I just got back from the Apple Store for the second visit with the Mac Genius to try to resolve the problem.
First visit we trashed the iMovie 11 application and reinstalled iMovie and ran a software update. Upon relaunching we were pleased that all projects and events ran perfectly from both the HD and the Drobo.
After lugging my 27" iMac back home and restarting it the same problem appeared. I returned to the Apple store for a second visit. This time I left the iMac at the store overnight. The apple service guys were able to duplicate the problem and wiped my hard drive. There appears to be a bug with iMovie 11 (not confirmed) and an elevated report was submitted to Apple engineers.
I am leaving my "old" projects and events on the external drive unless I need to import them. I am not going to restore from back up and will use a "clean" version of iMovie11. No guarantees the problem won't come back. This issue consumed a TON of my time.... hopefully Apple can fix iMove11. -
My Shuffle will not play any songs
my shuffle will not play any songs. when i turn it on the green light stays on for about ten secs and nothing happens. it is the same way when i switch it to the last swtich thing. i have reset it and restored it and updated it and nothing seems to work. it was working fine 2 days ago and it started yesterday to give me problems. any suggestions would be greatly appreacated.
Just try charging it properly, make sure you're inserting it into a proper high-power usb port (and not necessarily a high speed usb 2.0 ) and you can make sure its charging if the light turns amber (orange). You should leave it to charge for 4 hours the first time (from 3 to 6:16 isn't enough), until the light finally turns green, or until u get really bored!
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I am using a mini display to hdmi with my macbook and the display works fine. However, the sound will only play iTunes such as music and movies but when i go online to watch movies on youtube it will not play any sound. Please help
HDCP maybe? Read this http://www.macnn.com/articles/08/11/26/displayport.drm.conflict/
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Deauthorized all computers from my account. Which now I think I should have not done!! I reauthorized mine only BUT now I can no longer play any new songs purchased without it asking me to authorize my computer?? When I authorize it tell me my computer IS ALREADY authorized?? And still will not play any new music I purchase. PLEASE somebody help??
Check if this article will help:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389 -
iPod will not play any music. Seems like it is in “Pause” mode. No sound from either the head phones or internal speaker. I have 418 songs stored and none will play. I have tried resetting, turning on and off the iPod, etc. but to no avail.
Try restoring from backup. Next would be a restore to factory defaults/new iPod.
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I opened my iPhoto library today which was stored on an external hard drive and several of my videos now will not play at all. The weird thing is that each file shows a duration of 1 second and when I open them it just shows one frame. What the !&%$#@ Where did my original video files go?
Sounds like a good plan, you can never be to safe and having a second External HD is safer than one.
The only thing that I would do different, is setup the 3T as my TimeMachine Backup and then erase and move my Photos, Videos and perhaps even iTunes Media to the 1T. That way you will have room to backup both the Internal Hard Drive and the 1T External Hard Drive to the 3T using TimeMachine.
Take your time, study and use the > Time Machine - Frequently Asked Questions if you get stuck or aren't sure how to make the move.
Also see > iPhoto: How to move the Library folder to a new location
iMovie ’08: Storing or moving your video library to an external hard disk
and > iTunes for Mac: Moving your iTunes Media folder -
I just updated itunes and now it will not play any of my music. What is wrong?
I just updated to the new version of itunes and now it will not play any of my music. It says that it is playing but nothing happens.
Hi ryanmar,
If you are having issues with audio playback in iTunes for Windows, you may find the following article helpful:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Regards,
- Brenden -
DVD Drive will not play ANY movies
I seem to have the standard drive for the 15 inch MacBook Pro (bought less than one year ago), but it simply will not play ANY movie DVD I've tried. It whirrs and whirrs but nothing happens. I've tried multiple movies and none have worked. Yet it works fine with software cd's and loading on of new programs, and burned CDs with pictures display just fine. I checked the System info on the drive and notice that the last line - which is media - had a 'no' next to it. Is it not turned on or programmed to play movies??? If so, how do I activate it? Thanks for any help.
My MBP plays DVD and says no also, so that is not it. Sounds broken to me. Call Applecare and I do hope you paid for the 3 year Applecare. Did it EVER play DVDs?
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