My video sound does not work when added to a pdf

I just bought adobe acrobat pro and when I insert a video it plays but with no sound. I have tried several different videos (quicktime) and they all do the same thing. I am working on a mac

Think I got it to work:
Just added the SetSystemStream in the button scripts that jumps to the chapter menu. Now I can go directly to a chapter point and have the subtitles on or off, depending on the GPRM value (that is set in the Language select menu).
Not sure if this is the best way, though. Scripting can be done in many ways - I tend to use separate scripts rather than having a few and more compex scripts. Works for me - most of the time.
G4 Dual, FCP5, DVDSP4, BitVice, Soundtrack Pro   Mac OS X (10.4.3)   2 GB RAM, SuperDrive
G4 Dual, FCP5, DVDSP4, BitVice, Soundtrack Pro   Mac OS X (10.4.3)   2 GB RAM, SuperDrive

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