My videos and tv shows won't play on my Macbook Pro

None of my videos or tv shows will play on my Macbook Pro. They used to work but somewhere within the last month they stopped working. When i play either one all i get is a still screen shot that is fuzzy, and the audio keeps playing but the screen stays frozen.

many thanks.
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

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Hi! I got movies on my external hard drive that are AVI kind and won't play on my macbook pro? need some help please!!

Hi! I got Movies on my external hard drive that are AVI kind and won't play on my macbook pro? When I start playing the movie a message pops up and says "a required codec is not available". I tried flip4mac, xvid, divx already and still not playing my video. need some help please!! thanks.

Although vlc mentioned above is a much more powerful and better player you could try installing Perian if you insist on using the quicktime player. It may supply the codec it needs.
Not sure why you wouldn't be able to play straight avi files though in quicktime.

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regards Peter

Yesterday I had Apple phone support, they could partly solve the problem. At least I can use my Mac again to view movies but the problem of less resolution in itunes only is still there. My brother has the same macbook, same yosemity and same itunes. It works. Obviously it has to do with other SW on the Mac. Yesterday we removed Displaylink SW (i believe that was the name of the SW?) from my Mac. Perhaps it is not yet compatible with yosemity?

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HT1338 my tv shows and movies won't play on my MacBook Pro display due to HDCP

As of today, I cannot play my movies or televison shows on my MacBook Pro. They have always played before and my software is up to date. The dialogue box shows "This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection)."

Hi, bgrieb.
Thank you for visitng Apple Support Communities.
This sounds like these shows are in a HD format and are not supported on the iPhone 3gs. I would recommend downloading the SD version of these shows and then sync these to your device.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/en-us/ts4223
Cheers,
Jason H.

Movies and TV shows won't play

When I try to play movies and TV shows on my brand new 80g all i get is a black screen with the play arrow in the top left corner then after about 10 seconds it goes back to the menu. I've tried all the r's, re-downloading the shows,turning off eq,etc. I have version 1.2 and the newest I-tunes. I called Apple support and they said I had to e-mail i-tunes support. I-tunes support said to call Apple support. Anybody? Should I return it? Video podcast do play and all movies play in i-tunes. Thanks

Yes all the files download from ITunes should play without any additional conversions.
In your first posting you didn't mention ITunes files.
That said:
Even though you downloaded from ITunes, doesn't necessarily mean that every file is okay and will play in your IPOD.
E.g. Podcasts sometime will have files that are supposed to work but they still could have problems playing in IPOD.
Do a manual Reset on IPOD--by selecting
Menu and Center simultaneously, for about 6 seconds.
You may have to do this several times.
re-try IPOD
Make sure your Windows software is up-to-date ;You have all the recent updates.
Make sure your running the correct software version for your IPOD;
In your case it has to be ITunes Version 7.0 or higher.
The other option if your not good with trouble-shooting;
take it back to the seller; because you belive it to be defective.
Compaq PC 6370US / 1GB Ipod Nano & 80GB Video Windows XP Pent 2.53 GHZ 512MHZ MB RAM 120GB HD

Music won't play on my macbook pro

I was listening to music on my Itunes player, when suddently it stopped.. I opened the player but the music was still playing, ther just didn't come any sound, I tried to plug in my earpods .. but no sound there eighter... then I tried Youtube, to check if there only was a problem with the Itunes player... but there still didn't come any sound
I can't figure out what it is ...

Is there a red light on inside your headphone port? If so, your optical port might be stuck on. I had this problem with my MacBook Pro too. It worked sometimes on and off. If you try to pull the headphones out of the port quickly you might be able to disengage the contact. I had to take mine in to get the problem resolved. It was under warranty though so Apple covered it in full.

Can "Sims 3" and its' expansions pack be played on the Macbook Pro w/ Retina Display?

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Yes, The Sims 3 and all its expansions are perfectly playable on the MacBook Pro with Retina display (though I don't recommend installing it using Remote Disc as it will take a couple of hours at best to completely install everything).
Playing it at 2880 x 1800 makes everything look great... except for the incredibly small UI elements. The game looks slightly fuzzy at 1440 x 900, which is to be expected given how Apple handles scaling with the Retina display. If you can't live with the fuzziness, you'll have to find a happy medium between 1440 x 900 and 2880 x 1800. And hey, if you decide you can play it at 2880 x 1800, more power to you!

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I just downloaded "Michael Clayton" the other day and when I tried to watch it, the video would play for about two seconds and then my itunes would freeze and I would have to ctrlaltdel. Also, I can't watch any of the tv shows I have previously downloaded now, with the same problem of freezing. However, the songs i have downloaded from the store play fine. I have talked to my friends and some of them are experiencing this same problem, so it could be an issue with the new Itunes. Please lend any support you have! Thanks.

I'm experiencing the same kind of problems with TV shows like "Grey's Anatomy" or "Desperate housewives" downloaded from iTunes (US store). I already tried to re-install iTunes and Quicktime but no luck so far. I suppose it has sth to do with the DRM functionality since as soon as I hit the play button of a TV show I have to activate my computer (btw: this happens only with TV shows, other songs I downloaded from the store play just fine). After the confirm popup ("Machine authorized...) the screen turns black or grey and I get another popup telling me that the file "xyz.m4v" cannot be played. After that, I have to hit ctrlaltdel..
funny thing is that I tried the same files on my DELL notebook running WinXP and had NO problems. Sounds like a Vista issue Please advise!!!! Thanks...
computer specs
==============
Windows Vista Home Premium (build 6000)
2,40 GHz Intel Core2 Quad Q6600 with 3G Memory
NVIDIA GeForce 8800 GTX Forceware Version 169.25
iTunes for Windows 7.6.1.9
Message was edited by: ojay1966
Message was edited by: ojay1966

Some Of My Apps Like AppStore and Software Update won't open on my MacBook Pro

some of my major softwares like AppStore and SoftwareUpdate and ,,,, are not working!!!
please help
(I'm using Mavericks and Cant upgrade it!)

A.
You ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.
The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below. If you use any iWork applications, you may need to delete them and redownload them from the App Store.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.
B.
"Kerio Control" must be updated, reinstalled, or removed.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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iTunes: Purchasing and viewing HD videos - http://support.apple.com/kb/HT3209 - "When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page." Other details about which formats are downloaded and when.

I've upgraded to OS 10.8.2 and my Bowers and Wilkins MM-1 Speakers were working fine until today, and now they won't play any sound at all, even though iTunes shows the audio is playing. I've tried both the headphone jack and the USB port. Please help!

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Thank you,
Chris

Michael,
Thanks. I haven't mixed down the audio or checked the number of tracks in Prefs. Good points.
As far as a mixdown goes, I'll definitely give it a try, though I wonder whether or not the tracks will be recognized during mix down recording - given that you can't hear either of those segments in playback. Just have to try.
Re the preferred number of allowed tracks - I'll go check as soon as I send this off, but I'm not sure that applies in this case, since the two Channels containing the segments that are pinked out are not in additional tracks. I should have mentioned that other audio clips and segments on the same Channels in the SAME tracks ARE heard in playback. As are two additional track in the 2nd Sequence. It's only when the two sequences are joined that the pink tinted segments can't be heard. Within the sequence the same audio cuts playback as they should. Thanks again &
Best regards,
David

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i had this problem and finally figured it out. all that you need to do is go to your start menu and click on computer. select your main drive, (local drive) c usually. Next open the users file follow by your user name file, which is just like it sound it is a file labled as whatever your name is as you have it on your computer. Then you open up the AppData file. Next open the Roaming file. After that open the Apple Computer file followed by the iTunes file. Now you should see the folder labled iTunes Plug-ins folder. Now just Delete that folder. After that go to your iTunes and play your music.
If for some reason you don't see the AppData file you need to go to the upper left of your screen on select organize. a drop down menu will appear and you need to select folder and searc options. a small folder options window will appear. in this window you need to select the view tab. you need to select the show hidden files, folders, and drives bubble. now hit apply and then ok. that will allow the AppData folder to be seen.

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Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
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My videos and tv shows won't play on my Macbook Pro

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