My Vision Box has stopped recording!

Hi can a mod help as not having any luck with Tech Help. PLEASE!!
Having had a change around at home I have moveed my Vision Box into my bedroom. Since moving it I have strangely lost the ability to record or even watch previously recorded programmes. I have not changed my Vision account on any way and all I keep being told is they dont know.
Any suggestsions?

Do you have a recording menu at all? Could be that the disk has failed. Does System Information show that the disk is present?
You won't be able to set up recordings if the network connection is not running. Is the box showing as connected when you do a broadband test?
Can you pause live TV?

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Hi Expert_Tech,
Thanks for the post and welcome to the forum. Sorry to hear of the problem you are having with your BT Vision service. I would like to look into this for you. I will need your details to do this.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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