My volume buttons won't work. Music plays when I get a phone call. That is the only time my speaker makes noise. My settings are how they should be, the top button is not on silent, I've shut my phone off many times, I've totally restored my phone. Help

My volume buttons won't work. Music plays when I get a phone call. That is the only time my speaker makes noise. My settings are how they should be, the top button is not on silent, I've shut my phone off many times, I've totally restored my phone. Help

Genius reservation http://www.apple.com/retail/geniusbar/

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