My volume won't work on my iPhone when I watching videos but works if somebody texts me how do I fix it

My volume on my iPhone won't work when I watch videos but works when people ring or text me how do I fix these

Hi kerrin96,
If you are having audio issues with your iPhone, you may find the following article helpful:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Regards,
- Brenden

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Hi Baileyfour,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the link to see more details and screenshots.
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http://support.apple.com/kb/TS1630
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My volume won't work on my iPhone when I watching videos but works if somebody texts me how do I fix it

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