My wife and I both have iPhone 5, I have iPad 1st gen and have set up iTunes w my iPad. I attached my wife's iPhoneto my PC (sorry) and tried to backup her phone to iCloud but it sync'd to my icloud. How do I set up her phone w iTunes using one PC?

My wife and I have iPhone 5. She has iPad ver 3, I have iPad ver 1. I set up iTunes on my PC w my iPad and iPhone and ICloud backup. I tried to backup my wife's iphone to the iCloud by hooking up to my PC. I checked the new iPhone box but it sync'd the phone to my accoount. How do I set up her iCloud account to backup her phone then sync w her iPad?

iTunes on your computer has nothing to do with an iCloud backup. If you wife's phone is backing up to your iCloud account it's because you are sharing the same account. Migrating her phone to a separate iCloud account will fix this.
If you want to mirate her iPad to a separate account, start by saving any photo stream photos that she wishes to keep on your iPad to her camera roll by opening the my photo stream album, tap Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account her iPad, not from iCloud. your devices will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPad. Then sign back in with a separate Apple ID to create her new account and choose Merge to upload the data to her account. Note: you can continue to share the same ID for iTunes, it does not need to be the same as the ID used for iCloud.

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I recently moved to Australia and received a new iphone with a local AUS number. I have a backup of my US iphone in the icloud. Question: when I activate my new AUS iphone which option should I choose - new phone or restore from backup?

I recently moved to Australia and received a new iphone with a local AUS number. I have a backup of my US iphone in the icloud. Question: when I activate my new AUS iphone which option should I choose - new phone or restore from backup? I would like to have all my contacts, email, etc. however wasn't sure that option was appropriate since it is a different/new number and a new phone.

Yes, as new iPhone then restore from backup.

HT201263 I have Iphone 4s on iso 6.1.3 I have tried to Update it to Iso 7.0.4 but the phone stuck on Recovery mode and now i cant update it or restore it to the old iso so please help what i should do?

I have Iphone 4s on iso 6.1.3 I have tried to Update it to Iso 7.0.4 but the phone stuck on Recovery mode and now i cant update it or restore it to the old iso so please help what i should do?

READ the article from which the question was posted and follow all the troubleshooting steps.

Hello, how can i get my photos,videos,and contacts of my iphone transfer to my pc. As i have lost my iphone 4

Hello, how can i get my photos,videos,and contacts of my iphone transfer to my pc. As i have lost my iphone 4

If you don't have your iPhone anymore, you can't access the data on it remotely.
However, if you are syncing to iCloud, you can set up iCloud syncing on your computer and at least get your contact info.
iCloud: Set up iCloud on your devices
You might also think about putting your device in lost mode or erasing it:
What steps should I take if I misplace my device?
If you ever misplace your device—whether it’s just lost or you think it may have been stolen—you should put it into Lost Mode immediately using Find My iPhone.
Lost Mode locks your screen with a four-digit passcode and lets you display a custom message with your phone number to help you get it back. You can also remotely erase your device if needed, and your custom message will continue to display even after the device is erased.
While Activation Lock works in the background to make it more difficult for someone to use or sell your missing device, Lost Mode clearly indicates to anyone who finds your device that it still belongs to you and can’t be reactivated without your password.
To put a device into Lost Mode, sign in to icloud.com/find from a Mac or PC or use the Find My iPhone iOS app.
For more information, read what to do if your device is lost or stolen.
copied from Find My iPhone Activation Lock

Can I turn icloud off and on on my iPhone? If I do, will I only have to enter my apple id, and password, or will I be required to enter my email password as well?

Can I turn icloud off and on on my iPhone? If I do, will I only have to enter my apple id, and password, or will I be required to enter my email password as well?
I have forgotten my email password, and it's currently saved on the phone. I don't wanna change it because I have saved on other devises as well.

You need the owner of the account to remove the iPhone from their Apple ID, there is no way around this sorry.

Ts. It is in iCloud, but not in Yahoo. My iCloud Contacts had way more contacts, so I turned of contacts on my IPad and deleted them. I turned it back on and they were supposed to Sync.

I am trying to send an email. The contact is not in my list of Yahoo contacts. It is in iCloud, but not in Yahoo. My iCloud Contacts had way more contacts, so I turned off contacts on my IPad and deleted them. I turned it back on and they were supposed to Sync.
Please Help Me....

No. Change the passwords for all acounts used on the iPod.

HT3965 my iPhone says Phone is disabled try again in 23,155,698 minutes, how can I get this deleted so I may use this is iPhone again?

my iPhone says Phone is disabled try again in 23,155,698 minutes, how can I get this deleted so I may use this is iPhone again?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

IPhone 4s iOS 6.0.1 and iPad 1st gen. iOS 5.0. What do I need to do?

Wifi connection problem between iPhone 4s iOS 6.0.1 and iPad 1st gen. iOS 5.0. What do I need to do? I've reset the network on each and nothing. Please help.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Lost my music from ipodtouch after installing latesr uprade still have all music on older ipad touch and on ipad 1st gen how can i get it back on ipod touch 4th gen

I have an ipod touch 4th gen i installed recenr upgrade to this ipod, and all of my music ha dissapeared I can still find my music collection in my ipad 1st gen and it is stall on my
ipod 3rd gen but cannot get it back onlater ipod or synk with my other ipad and older ipob touch but when i try through itunee nothing!!

http://www.wideanglesoftware.com/touchcopy/index.php

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. Why?

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?

Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the  menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the  and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine!

HT1414 I just got a replacement iPhone and when I try to restore it, it restores to almost a year ago when there is an available sync from last month. How do I back it up to the more current one?

I just got a replacement iPhone and when I try to restore it, it restores to almost a year ago when there is an available sync from last month. How do I back it up to the more current one?

When you right-click on the name of your phone you should see these options (where "iPhone" is the name of your phone):
Are you saying you don't see these?

I have a lot of apple purchases on my credit card statement. They're not mine but they could be my daughters. How can I see a list of my itune purchases to cross reference?

I have a lot of apple purchases on my credit card statement. They're not mine but they could be my daughters. How can I see a list of my itune purchases to cross reference?

Thanks. Sadly I always seem to have trouble following even the simplest and clearest directions.
I went to iTunes>Store. I swear 'view my account' doesn't exist, but i did see 'account'. The drop down menu only listed options to do with orders. No mention of purchases.
I then rang the local apple store and an 'Applette' guided me through the apple website so I could report my problem. Even then, we encountered a button that was invisible to me. It only showed itself in the 'mouse-over' state as my cursor changed into the pointing hand. Sheesh!! Such is my luck.
Anyway, the 'Applette' agreed that it was suspicious that I hadn't received an emailed invoice for any of the contentious purchases. I may well have been hacked. The problem has not been solved but it has been reported.
Thanks again.

HT6147 I have 2 fully functioning iPad 1st Gen but there is no security patch for them?!!!?!

I have 2 fully functioning iPad 1st Gen but there is no security patch for them?!!!?!

No, because the security issue is not present in iOS 5 Safari. Only in iOS 6 and 7 versions.

I am trying to download photoshop presets from online but can't seem to figure out how to open them in photoshop. They download sucessfuly and then goes to my download folder on my computer, from there I double click on the file and photoshop opens and th

I am trying to download photoshop presets from online but can't seem to figure out how to open them in photoshop. They download sucessfuly and then goes to my download folder on my computer, from there I double click on the file and photoshop opens and then nothing happens, any ideas? I am using a PC

This video is a great step by step tutorial.
Photoshop: How to Download & Install New Brushes & other Presets - YouTube
Gene

HT5625 I'm trying to create a new Apple ID but when I was putting on my information, there's a box asking for an ITunes gift code. What's this and how can I get one?

I'm trying to create a new Apple ID but when I was putting on my information, there's a box asking for an ITunes gift code. What's this and how can I get one?

You're not obligated to insert a gift code. But you can purchase gift codes on the Apple online store (gift cards or certificates) or Apple Retail store
Gift codes are pre paid cards so you can use credit on the iTunes Store to purchase content
To create apple ID without payment method:
http://support.apple.com/kb/HT2534?viewlocale=pt_PT

My wife and I both have iPhone 5, I have iPad 1st gen and have set up iTunes w my iPad. I attached my wife's iPhoneto my PC (sorry) and tried to backup her phone to iCloud but it sync'd to my icloud. How do I set up her phone w iTunes using one PC?

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