My wife and I both upgraded our cell phones will att from iPhone 5 to iPhone 6. since then everything has worked great except for making phone calls to other cell phones. the phone acts like it connects and the call timer starts but there is no sou

unable make phone call with brand new iPhone 6

Try a reset, hold down the home/sleep button together until you see the apple logo and then release then wait for the phone to boot back up.
then try again.
Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support
If the above doesn't work, then contact AT&T.

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I just watched my first movie using Apple TV and Netflix. Apple TV works great except for then I try to switch back over to tv mode I get the cable channel info on the bottom of the screen but no sound or picture. What did I I do wrong?

I just watched my first movie using Apple TV and Netflix. Apple TV works great except for then I try to switch back over to tv mode I get the cable channel info on the bottom of the screen but no sound or picture. What did I I do wrong?

It was easy to set up, easy to use, got done watching the movie. Transferred from HDMI to TV and as my question above notes. I am on TV, my cable information (show/channel/etc) show OM the banner on the bottom of the screen, I can view the channell guide, but, my screen is white, no picture no sound? Other than that I got nothin

TS1424 my dad gave me his mac. we deleted and reinstalled mac os and everything works great except for when i go to update garageband it says that it is still assigned to my dads itunes id even though he is no longer using a mac. what do i do?

my dad gave me his mac. we deleted and reinstalled mac os and everything works great except for when i go to update garageband it says that it is still assigned to my dads itunes id even though he is no longer using a mac. what do i do?

thank u 4 yr help , i have managed to do it after all. i downloaded the iphone 3gs ios 4.2 manual and it explained everything i had to do on there ... all i had to do was put my sim into phone ,then connect usb lead and then open my i tunes , i clicked on my iphone and went into summery and straight away it synchronized my phone and yay up popped my sim card and ready to use ('',) many thanks though 4 yr help wendy

I bought my iphone 4s in August, since then it has gotten really hot on the back of the phone and shut off automatically three times. Is this common?

I bought my iphone 4s in August of this year. Since then it has gotten really hot and shuts off automatically. When it does this, I had not been on the phone using it. Is this a common occurance?

This is not a common occurrence. You should make an appointment at an Apple Store to have the phone checked.

Uninstalled Roboform and everything has been deleted except for the icon in my launchpad.

I just uninstalled Roboform from my mac and all has been deleted except for the roboform icon in Launchpad, drag & drop does not work so am at a loss as to how to get rid of it. All icons in the Applications folder along with all files have gone but this one persists.
Anyone out there any ideas. The Robofrom site and faq's have nothing on it and contacting them is fraught with setting up user & password so not going there.
Thanks to all who may respond.

Simply drag the icon to the trash and empty the trash.
Cheers
Don

I just got an Airport Express and it works great except for XBox lag.

I am having intermittent lag packets with online games Xbox Live in particular. The Xbox is even on the ethernet port. Yes I have the Xbox set to a static outside the DHCP range and in the DMZ/Host port. So far I have also turned NAT-PMP off to see if that would help and changed channels on wireless to manual.Any other ideas?

If you are getting 20 Mbps measured at the Ethernert port of the Express, it should work great. Suspect a defective Express here.
Take it to an Apple Store....if you have one near you....or contact Apple Support directly at http://www.apple.com/support/contact/

In the settings, I see the number of tabs, bookmarks and history. Everything is working great, except, where do I see my history? I can't find anywhere in the app that displays this.. Please advise me on what I need to do. Thanks.

I can not find my history pages in this firefox home app.

You can't browse your history directly like you can in Firefox but you can search for items in your history in the search tab. More here: https://support.mozilla.com/en-US/kb/How+to+use+Firefox+Home

My husband and I have upgraded our phones (iPhone 4s and iPhone 5) to the iPhone 5s. We have given 2 of our kids the "old" phones and want to set them up as an iPod touch. Both kids have email and need to be able to text (iMessage).

My husband and I have upgraded our phones (iPhone 4s and iPhone 5) to the iPhone 5s. We have given 2 of our kids the "old" phones and want to set them up as an iPod touch. Both kids have email and need to be able to text (iMessage).
I have read multiple posts on how to do this and I am still confused.
Apple ID/ICoud:
We want to be able to monitor what they do, but do not want their devices linked to our emails/contacts/etc... Each kid has their own email account. So, from what I have read the best way to do this is to use our family Apple ID, but set them up with a separate iCloud account? Is this correct?
Reset/Restore/DFU:
To start fresh we have done multiple factory resets. I did one that someone said was a DFU and a plan ol' factory reset, etc... Not sure the difference. However, when I do that I get the "hello" screen and am able to start setting the phone up anew. However, when I go to set the phone up as an iPod I end with the same result.
So, here is what I am doing (tell me what I am doing wrong):
Hello Screen
Asks me to select language and selecting: English
Select Your Country or Region: United States
Choose a Wi-Fi Network: select my home wi-fi network
Enter password: entered my home wi-fi network password
Activiate iPhone - wants me to enter Apple ID and Passwordsays that this iphone is currently linked to an Apple ID (k*******@gmail.com). Sign in with the Apple ID that was used to set up this iPhone.
Location Services - I have enabled location services
Set Up iPhone
Set Up as New iPhone
Apple ID
Options are to sign in with your Apple ID or Create a Free Apple ID
Or I could "skip this step"
I signed in with my Apple ID
Terms and Conditions - Agree
iCloud - I can select either to use iCloud or Don't Use iCloud - I selected use iCloud
Find My iPhone - I can select either to use find my iPhone or to not - I selected use find my iphone
Once I do this it says iMessage and FaceTime and shows the following:
my email
my other child's cell phone number
and my husband's work phone number
This is where things do not make sense. I only want the phone set up with the current child's email address. Where did I go wrong?

There are a number of Apple services: iMessage, FaceTime, iCloud, Game center, Find My iPad, etc.
Now, to share apps, music and books you need to have the same Apple ID:
iPad's Settings > iTunes & App Stores > Apple ID > Your purchasing Apple ID.
For the other service, your wife should have her own Apple ID.
All she needs is a valid e-mail address, apply Apple ID below:
https://appleid.apple.com
Here's a limk with useful tips: Note: It's also valid in IOS 6
iOS 5 & iCloud Tips: Sharing an Apple ID With Your Family

My iPhone 4 won't connect to my home wi fi connects to everywhere else and my husbands phone the home computers ect all connect to the wi fi just not my mobile ! Any suggestions ??thanks

My iPhone 4 won't connect to my home wi fi connects to everywhere else and my husbands phone the home computers ect all connect to the wi fi just not my mobile ! Any suggestions ??thanks

I would suggest trying to do what I call a "forced reboot". Hold the home and power buttons down and see if that works. Also try entering in a wifi network: settings->Wifi->Other and enter in all the info and see if that works.

WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none receive

Hi,
WIFI stopped working after I woke the computer up, now says connected to the network but not the internet, all other coputers and devices connected still with no problems, have pinged IP address from router and got the message "4 packets sent none received"... Help
I have tried network diagnostics which doesnt help... The only other ting is, when I woke the computer up it said tat another device was using my IP... My wife had plugged her phone into the computer to charge etc but even when i turn wifi off on the phone there is no change... also in settings on the phone the IP address is different...

The answer to your question is - neither!
Your PC should to configured to obtain an IP address automatically, and to obtain DNS server IP addresses automatically, from the Airport Express. This is the way Windows (and Macs for that matter) are configued by default, and that is the way most people have their computers set up. If you manually configured your PC's IP address to be the same as your wife's Mac, it certainly explains why your PC is not able to access the internet.

I tries to backed up and storage on iCloud but its just shows down below "Estimating time remaining" but theres no time remaining !!! And i connect to the Wifi already and i buy a storage capacity !!! But its not backing so what should i do in that case !

I tries to backed up and storage on iCloud but its just shows down below "Estimating time remaining" but theres no time remaining !!! And i connect to the Wifi already and i buy a storage capacity !!! But its not backing so what should i do in that case !!!?

Welcome to the Apple Community.
First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

My wife and I both sync our iphones on the same computer. I have lost my notes and they have appeared on my wife's iphone. How do I fix this?

My wife and I both sync our iphones on the same imac.I have lost my notes> they have then shown up on her iphone. How do I fix this please ?

You can sync as many iphones/ipods/ipads as you like to one computer/library.
Open itunes, connect iphone, select what you want, sync
Do the same with the other iphone.

Hello. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!!

Hi. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!! Thanks advanced!!

Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.

My iPhone 4 shows the carrier name, I can go online with my data plan, but there are no bars and I can't make phone calls.

My iPhone 4 shows the carrier name, I can go online with my data plan, but there are no bars and I can't make phone calls.
It worked for some time, less than a week, I made phone calls and all, and all of a sudden the problem mentioned above happened. Now I can't make any phone calls. I can go online with it, even with my Data plan, I can go to the app store (of course) but can't make any phone calls.
Please help, this is frustrating.

Did you already try the troubleshooting mentioned here? http://www.apple.com/support/iphone/assistant/calls/
Also try to reset the phone by holding the sleep and home button until the Apple lo comes up again. You will not lose any data doing this.
Message was edited by: Ingo2711

I am trying to install a trial version of Adobe CC, and it keeps telling me that I need to connect to the internet. I am connected to the internet, why won't the program install?

I have downloaded the trial version of Adobe Cloud, but when I try to install the program, it keeps telling me to connect to the internet. I AM connected to the internet. What am I doing wrong?

No, we don't phone. Sorry, not how forums work. We are not Adobe staff.
1. What is the exact message you get when trying to download?
2. What specific things have you tried? Please be exact. Give links to pages with advice you have followed, and tell us what happened.

My wife and I both upgraded our cell phones will att from iPhone 5 to iPhone 6. since then everything has worked great except for making phone calls to other cell phones. the phone acts like it connects and the call timer starts but there is no sou

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