My wife's iphone 3gs gets stuck on boot logo screen sometimes with a loading circle.

I have tried holding power and home buttons to restart.  Problem persists. 
I have also updated software.  Problem persists.
I have done a backup then a restore.  It worked normally for a few hours then the problem returned. 
None of the youtube videos or the advice on the web has helped so far.
Any help is appreciated.

I should add that I have an Iphone 4 and Itunes has no problem finding and synching my device.   

Similar Messages

  • HT4972 hi. my iphone 3gs was stuck on apple logo, does not charging. when i replace the battery, it works, my promblem not is, in can't or won't read the simcard. i cant activate my phone. even i put att simcard. how can i activate it? please help me. tha

    hi. my iphone 3gs was stuck on apple logo, does not charging. when i replace the battery, it works, my promblem not is, in can't or won't read the simcard. i cant activate my phone. even i put att simcard. how can i activate it? please help me. thanks.

    Apple recommends backing up the data when you're getting the battery replaced by them. So I assume that you will likely lose the data during this process.
    Will the data on my iPhone be preserved?
    No, during the service process all data on your iPhone will be erased. Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service. During service, Apple may exchange your iPhone with an iPhone that is new or equivalent to new in performance and reliability.
    Following service, your iPhone may have a newer operating system (iOS) version and you will need torestore your data using the method used to back it up (iCloud or iTunes). As a result, you may also need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check to see if an update is available or contact the application vendor directly.
    copied from Apple - Support - Service Answer Center

  • MOVED: HELP! After defrag I boot get stuck at XP logo screen!

    This topic has been moved to Operating Systems.
    HELP! After defrag I boot get stuck at XP logo screen!

    i have some of your sypmtons for 2 days now... i have no idea what caused them...
    i get the blue screen after rebooting, some apps don't launch or only launch after opening them 2 or 3 times. some apps crash that haven't crashed before... also i get the safe boot screen where one can enter unix commands, i enter "exit" there after loging in with my log and password... very strange...
    i did the ram zapping thing described here on the forums, after no chenge i reinstalled the system from installer DVD and upgraded to 10.4.6 again, same thing happens again and again, sometimes i get the login window, sometimes i get the blue screen and only the mouse cursor and then i have to ctrl-apple-escape once or more to reboot...
    i'm trying to repair permissions with disk utility, let's see if that helps....

  • !!!HELP!!! IPHONE 4 STUCK ON BOOT LOGO SCREEN

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    ANY ADVICE WANTED
    P.S. ENTERING DFU MODE DOSN'T WORK I HAVE TRIED MOST SIMPLE FIXES...
    THANX

    Per the terms of use of these forums, discussion of jailbroken devices is prohibited.
    Google is your friend.
    Also, STOP SCREAMING AT US!  Turn your CAPS lock off.

  • IPhone 3GS cannot charge and gets stuck at apple logo screen

    Hi, I have an iPhone 3GS, and yesterday it ran out of charge.  I plugged it into my wall socket as normal, but all I got was the black screen with the apple logo, which disappeared after about 15 seconds.  I have tried to hold down the home and on/off key together; to try and restore it, but nothing happened.  I have tried to plug into my computer and open in iTunes, but iTunes does not find it.  The only thing it appears to do when it is plugged into anything, is show the apple logo on the screen and then switch off after about 15 seconds.  Anyone go any suggestions what I might be able to do?  Thank-You (PS I am not technically minded so no techno speak would be appreciated)

    But it was working perfectly well until yesterday.
    Everything works until the day it breaks...  Most electronics that fail don't give any warning.
    I like the 3GS, so would like to be able to repair it, if I can?
    Re-read the last sentence of my last post.

  • My iPhone 3gs is stuck on apple logo even after a restore on DFU mode, what can I do?

    Hi guys, I just got an iPhone 3gs from my girlfriend and it was working perfectly, I restore it from the phone by erasing all data on it, and it wont boot after that, it is stuck on the apple logo, I've tried restoring it in recovery mode and even in DFU mode, but it's not working, what should I do?

    If you live near an apple store make an appointment.  They will perform a DFU restore using known good equipment.
    If that doesn't work you probably have liquid damage.

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    After reading a few more posts, I also tried the following:
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    Still unable to connect to ANY wirless network

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    but once I run the extended tests, it always passes.
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    stays there forever.
    3) After 10 or 20 reboots, I can usually get it to go all the way through
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    Sometimes when I can get it to boot from the Install DVD, the physical harddrive is listed in the Disk Utility but not the "Macintosh HD" partition, so I can't check or repair it.
    I have thought that this might be heat related, maybe it works better as it heats up, but this doesn't explain the inability to just restart it when it's been running for a week.
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    Any help would be....helpful.

    I've had totally mixed luck with hard drives in the past. I had a drive fail on me after 1 month and another last for the last 10 years. I'm not upset, assuming it doesn't happen again in 2 years.
    Personally, I think the heat inside the iMac makes it a little harder on the drive, which might accelerate it's life. Once it started to go I installed "iMac Fan Control" (just google it) to keep the heat down. No idea if it milked a little more life out of it or not, but I think I'll keep running it.
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  • My 2008 iMac will get to the white boot up screen and has the loading circle and then it will freeze. And will freeze when attempting to boot recovery or bootable disc of Mavericks

    Hi there, I have a 2008 iMac 24' 3.06 Intel Duo with 4gb ram. And yesterday it was working totally fine and jolly with no issues. Then I noticed there was an OS X update for Mavericks, so I finally decided to do it, and once it was rebooted it went to like the grey screen and I could move my mouse, just nothing else was there. So I tried to restart it, and then it booted up, but was really laggy, and so I decided to restart it and try again, this time the iMac froze at the login. So I decided to take it apart, pull the 500gb hard drive, connect it to my MacBook Pro, and then formatted it in Disc Utility. From there, I opened the Mavericks installer on my MacBook and then installed it to the iMac's hard drive via usb hard drive enclosement. And once the install of Mavericks was completed, I put the hard drive back into the iMac and tried to boot it. It now boots up to the white screen with the Apple and the loading circle underneath the Apple and then it freezes and doesn't go any further. So then once that happened, I turned it off and tried to boot it into recovery mode. Then it freezes on the screen with the Apple and loading circle below it. Then out of desperation, tried to use a bootable disc of Mavericks to see if i can at least get the iMac to boot up again, with no success. It froze at the same point again. So now I reach out to the Apple Community to see if anyone else has an idea on what I can do or if anyone had this issue and what they did to resolve it. Any help would be great. Thanks.

    mddcfilms and Pat75, I'm having precisely this same issue -- no booting but spinning and freezing gear under the Apple logo. Have either of you come to a resolution? Here are my details:
    iMac, Early 2008, 24”, 3.06 GHz, 4GB
    September 2013: Nvidia GeForce 8800 GS GPU repaired, HDD replaced with Western Digital 2TB
    21 April 2014: Erased HDD with Disk Utility on Mavericks USB; clean installation of Mavericks from the USB. Process completed without issue, including registration process. After a minute or two of poking around, machine shut down immediately (not through the shut-down process).
    Since then it will not boot up. Grey screen and Apple logo appear, with gear spinning; the gear freezes, then the machine tries to boot up again. Occasionally I’ll hear “To use English for the main language, press the return key.”
    I’ve tried booting into Safe Mode; same gear freeze and restart.
    I’ve tried booting to the 10.9 Recovery disk; same gear freeze and restart.
    Tried booting from Mavericks USB; same freeze and restart.
    Tried booting from 10.6.3 DVD; same freeze and restart.
    Ran Apple Service Toolkit (at Stormfront in the UK), which turned up nothing in error.
    Started in single-user mode to test HDD and RAM, which are fine.
    Started in verbose mode to check logs; some error messages but nothing seems crucial. After the log screen, the grey screen and Apple logo appear, gear spins, and then freeze.
    Cannot get to Apple Hardware Test (vintage machine too old?)
    Cannot get to Target Disk Mode with my MacBook Pro
    Ideas: Potential booting flaw in Mavericks installation. Firmware incompatibility with Mavericks. Hardware issue in Nvidia GPU (known for problems). At the moment I'm hoping that it's a Mavericks installation or firmware issue, though I suspect the Nvidia GPU has blown up on me. These graphics cards are known for being pieces of junk, so I may try installing the lower spec ATI Radeon 2600 GPU if I can find one at a reasonable price.
    Anybody else have precisely these problems or have any advice?

  • IPhone 3GS gets stuck in "return to call" mode

    I made a call and had to look up a contacts phone number. While I was still on the phone I exited the phone App and went to contacts.
    Up at the top of the iPhone screen a green bar appears and says "touch to return to call". After i gave the caller the info they hung up. The green bar then did not go away. I tried touching it. Nothing. Made another call. Nothing. After a few mins of trying things I restarted the phone and it was gone.
    This also happened to me before. I think it was the same situation.
    Also I recently restored my iPhone on an unrelated problem.
    Any ideas?

    Same here.
    I made a call, while on the call received and read a text message, the caller hung up while I was in messaging. The green bar did not go away.
    Version 3.1 (7C144)
    Carrier AT&T 5.5
    Model Number MB715LL
    Modem Firmware 051107

  • Iphone 3gs is stuck on a white screen.how do i fix this?

    all of the reset instructions have been tried and failed. i cannot get the phone to power off and re-start. i'm afraid to put it in sleep mode like i do every night. i might be able to get it to wake up. this happened before i updated,so i thought maybe the update would fix the problem. it didn't. i have searched the web and i have tried all of the things people have posted and nothing has worked. not even apple's re-set instructions will work. this phone will not power off. help!

    anyone else have a suggestion? i can't put my phone in sleep mode (i might not get it back) and i can't turn it off (it just won't turn off). i do have to constantly charge the battery because i can't put the phone in standby mode,so the screen is always constantly on. this is so frustrating.

  • My Iphone 3GS is stuck on a white screen. I have restored it and still nothing!! Please help!

    I have attempted everything! I have reseted it manually and even restored it on iTunes. Still Nothing. Someone please help!

    Let the battery fully drain. After charging for an hour try the reset (both buttons) and restore as necessary.

  • HT1414 my iphone 3gs is stuck on apple screen then after a few mins shuts off then turns back on

    my iphone 3gs is stuck on apple logo for a few mins then shuts off and then turns back on right after  to b stuck on logo

    See
    http://support.apple.com/kb/TS1591

  • IMac Stuck at Boot Logo w/ White Bar through Logo URGENT!!!

    Hello, I have an iMac Model: A1225. At first, my problem was that on start-up, the iMac would not get past the boot/logo screen, and then all of a sudden it would go to a gray screen with three thick, white, jagged bars running through the screen. I tried to boot from a recovery USB and DVD, but it was no luck. It would not boot from anything. I ran a disk check on the hard drive from single-user mode, and it said that the hard-drive was okay, but I decided to change the hard drive and the memory anyway. I put a brand-new, fully-funtional, formatted hard drive with Snow Leopard that booted fine on another computer and brand-new memory. Now, when the computer gets to the boot/logo screen it gets stuck here with a thinck wite bar running through the apple logo. Please Help! I will also post a picture. Thanks Guys!

    2.3 GHz Intel Core i7 w/ 16 GB of ram.  I believe the year is Late 2012.  I could be wrong.
    I restore from a Time Machine backup.  It seems to have done the trick.  This is only temporary.  I do plan on restoring the machine completely and then migrating only the files I absolutely need.
    Thanks for the help :).

  • Why does my 3GS get stuck at the "accessory connected" screen when I connect it to my car via USB?

    I realize that the old app is now the music app. I dislike this new app, because an old function is now gone
    With iOS 4.3.5, I used to be able to use the the USB hub in my car to charge my iPhone 3GS. It would show the screen that says accessory connected (with the image of an iPod), and then after a few seconds, it would select Hands Free Mode (connect through Bluetooth), and I could browse my music/playlists/etc. Now when I connect my iPhone to my car via the dock connector, all it does is stay at the screen which displays an image of an iPod, and the only action that I have available to me is to choose between dock connector And hands free. I choose hands free, but still, I am no longer free to select which music I want to have playing.
    When I disconnect the phone from the USB connection, I am free to select my music, but I must leave it disconnected, because when I reconnect it, the music stops playing, and it goes back to that screen. There isn't even a clear way to get music to start playing on the phone when it is stuck on that screen.
    Can the functionality of the music app be restored to that of the old app? I drive a lot, so I charge my phone through the USB connection in my car, and my phone is also my source of music, through the Bluetooth connection (as previously stated). I can no longer charge my phone and select/play music as I once could with 4.3.5 and the iPod application. I don't see anything that i can do from a user's standpoint, however, of anyone can help with this very specific issue, it would be much appreciated.

    Try resetting the phone. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
    Seems too early for an iPhone battery to fail. If the problem persists Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

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