My wife's iPhone lost it's contacts.

My wife's iPhone lost it's contacts. 
I notice that none of here accounts have contacts selected.  How can I add contacts back into her accounts?

Talked to a Support person and solved the issue.  I needed to delete and re-add iCloud on her iPhone.  There is an issue with iCloud that Apple is aware about that is being fixed on the next IOS update.

Similar Messages

  • My contacts on my old Iphone I gave a family member were deleted then synced to icloud.  My current iphone lost all its contacts when it next synced.  I retreived a 6mth old backup to get my contacts, but I want my recent messages back, any help?

    My contacts on my old Iphone I gave a family member were deleted then synced to icloud.  My current iphone lost all its contacts when it next synced.  I retreived a 6mth old backup to get my contacts, but I want my recent messages back, any help?

    The "system" performed as designed. All devices syncing to one iCloud account are kept in common sync. The idea is that all such devices belong to one user. Different users should have different iCloud accounts.  Once your contacts were edited, all devices were updated as well and subsequent backups (from yours and her device) reflected the changed contacts (and any other data that may have been edited like calendars). Your first task is to change your daughter over to a new account before she makes other changes.
    The only way I see for getting back contacts is to restore them from a time machine backup, assuming you also have a Mac included in the account which syncs the contacts. However, I'm not sure whether time machine includes contacts from iCloud along with those that are local, "on my Mac".
    Otherwise the deleted contacts are gone.

  • Put a new OS on my desktop.Downloaded Itunes .While syncing iphone lost all my contacts - but have all contacts on my Ipad which I have not synced. How do I transfer all the contacts from my ipad to my iphone

    Put a new OS on my computer - downloaded the new iTunes and loaded on all apps and music .WHile syncing the iPhone all contacts
    got erased.However I have them on my iPad which I have not synced. How do I transfer my contacts on iPad to the iPhone ?

    for purchases from the iTunes store do this:
    connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
    for everything else check out this post by Zevoneer.

  • After upgrading my iPhone, I lost all my contacts..... and they were replaced with my wife's contacts even though she upgraded after I did. I did a time machine backup before I started the upgrade process, how do I get that saved data back to my phone?

    After upgrading my iPhone, I lost all my contacts and they were replaced with my wife's contacts even though she upgraded after I did. I did a time machine backup before I started the upgrade process, how do I get that saved data back to my phone?

    Hi bluegrandpanash,
    Thanks for visiting Apple Support Communities.
    If you backed up your iPhone to iCloud before updating the software, first try the steps under "Restore from an iCloud backup" in this article to recover your data:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    http://support.apple.com/kb/HT1766
    Best Regards,
    Jeremy

  • HT201269 When I updated my wife's iphone 4s the last time to IOS 7 she lost all her contacts. I logged onto icloud because I thought they would have been save there but I can't find them.  My daughter and wife use the same Apple ID

    About 2 weeks ago I plugged my wife's iphone 4S to our pc to update  it to IOS 7and backup her iphone info to icloud. When I was done my wife's iphone had my daughter's ipod info on it and I can't find my wife's info on icloud anywhere. My wife has about 6 years of business contacts on her iphone so she is rather upset. Is there a way to recover her contacts?

    You don't have to wipe anything, but when you get a chance make sure you backed up to icloud.
    What that means is your contacts inside of the phone either physically or liquid damaged. To check
    which, you can look inside and if you see a little pink, that would give you a water damage. If you don't
    see pink it means that you to many times plugged in that charger the other way or tried to. May be
    used some other things to plug in. If you flash the light in you may be able to see those contacts.
    If I were you, i would not believe me, good luck!

  • Iphone lost contacts and possible hack

    My wife's iPhone and iPad keep asking her to provide her password to receive emails and this morning has lost a lot of her contacts including regularly used contacts.  A day ago it said she had overnight changed her used name and password when she had not.  Has she been hacked?  Our ISP is Btinternet.com.
    There is nothing on Apples support site about hacking.  Help.

    I just had the same thing happen.  All of a sudden all contacts and calendar events were gone from the phone.  I sync with Yahoo and I deleted the account, re-established it again, still no contacts or calendar events.  The other problem that cropped up a couple of weeks ago were that my photos were frozen.  I can take pictures just fine, but when I want to review or send them.  The app locks up each and every time.
    The solution?  I powered the phone down and once I powered it back up, everything now works!  Contacts and calendar events are back and the photo app works again!

  • IOS 5 update on iPhone 3 lost all my contacts, help!

    iOS 5 update on iPhone 3 lost all my contacts. I tried synching from sim and turning contacts off in iCloud, and advance synching on itunes, but still nothing. Help!

    Hi Bob,
    I had the same problem while updating my wife's 3GS and after panicking for a few mins I googled it and it seems that a lot of people ran into the same issue.
    Now then, IF you backed up your phone prior to doingthe update then you could try any one of the solutions on this page
    http://www.seangw.com/wordpress/2011/10/ios-5-upgrade-lost-my-contacts/
    Solution #5 worked for me but I have to add somehting that they won;t tell you.
    When doing the resotre it will ask you if you want to do a back up
    **********DON'T DO IT***********
    Just run the restore and make sue that any questions Itunes asks you during the restore process you answer with the sole purpose of getting your contacts back.
    Good luck!!!!
    Solution #5 – Restore Your iPhone
    This fix submitted by Chris (thanks!) in the comments, and seems to work for a few people:
    Plug iPhone into Computer
    Launch iTunes
    After it’s done syncing, right click on iPhone (under devices in the left) and click on “Restore from Backup”
    Choose one (it may not be the most recent, some folks have bad backups just before the upgrade)
    Let the iPhone restore completely
    DO NOT CONNECT TO iCLOUD

  • Backed up iphone 4S before updating to ios 6 and now all data is lost. PHOTOS, CONTACTS, MESSAGES ALL GONE. help?!

    Can someone please help...
    Before updating itunes backed up the phone. It then proceeded to update to the ios 6, afterwards when restoring all photos, contacts, messages... all data... was lost. Only the apps were restored back onto the phone. I used a back up from when i first got the phone in 2011 to restore it too so i have some photos and contacts... HOWEVER, over 2000 photos are lost and some contacts still from the recent back up and restore after updating to ios6.
    Any help as to how to get these back?!

    Hi MorganClare990,
    Do you know if you have a backup on another comptuer or maybe iCloud?
    If you had Photo Stream on you might be able to get any photo that is less than 30 days old back from iCloud if you don't have a backup.
    Make sure you have a WIFI connection available and the correct password for that network before continuing with the next steps.
    The easiest way to find out if you have a backup without mixing your boyfreinds data into your iCloud account is to go to Settings > General > Reset > Erase all content and settings.  You will need to be able to connect to the WIFI network to be able to restore your phone from any iCloud backup you have.  If no backup can be found then it will have you setup the iPhone as new and will walk you through the steps to make sure a backup gets created in the future.  If you have to setup as new it will also get photo stream setup and will retrieve any pictures it can.
    Hope this helps and you get your pictures and contacts back!

  • The last time I synced my iphone with itunes, I lost all my contacts, photos, calendar, and voice memos. This time I lost all my apps and the music isn't synced. Also, I just bought an ipad, and it won't sync at all.

    The last time I synced my iphone to itunes, I lost all my contact info, photos, calendar, and voice memos. This time I still have them, but I lost all the apps I had downloaded. Also, I just bought an ipad, and itunes does not recognize it.

    Re: That garbage is unreadable.
    If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
    Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
    I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself.

  • Face time fades out and then tries to reconnect on new ipad retina display on WiFi.  Iphone 4s has no problem with face time from exact same location and same contact.  WiFi signal strong on both devices.  What gives?

    Face time fades out and then retries to connect (new Ipad Retina Display) on WiFi. Iphone 4s has no problem with face time from same location and same contact.  What gives?

    rdallas001 wrote:
    Is the router to small?
    Not necessarily, if you are using Facetime all the data goes through your WiFi router, your cable/DSL modem, your ISP and the internet to Apple's Facetime servers and then, in reverse, down to the Facetime recipient. If your ISP connection is too slow or there is excessive traffic on the internet you can have Facetime problems.
    Most WiFi routers can handle this unless others in the house are also using WiFi at the same time. The problem may be your ISP connection or congestion on the internet, etc.

  • I have a new macbook pro.  I'm seeing my wife's iphone contacts on my icloud.  I can't figure out how to get my iphone contacts synced up with my new macbook and get rid of her contacts.  Suggestions?

    I have a new macbook pro.  I'm seeing my wife's iphone contacts on my icloud.  I've done everything I know to do to make sure my apple id is correct and has my information.  I can't figure out how to remove her contacts and add my iphone contacts to the cloud or my macbook pro.  Any suggestions?  Thanks.

    You should also ask this in the MacBook Pro forum. This is the forum for the 13” white and black plastic MacBooks that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
    https://discussions.apple.com/community/notebooks/macbook_pro

  • I recently updated my iPhone 4s to ios6, and lost 1200 odd contacts. I have a backup from about 4-5 months ago avaiable.  Can I add/update contacts from the back up rather than restore which i assume will literally delete any new contacts added...?

    I recently updated my iPhone 4s to ios6, and lost 1200 odd contacts. I recently sold my macbook air and also my mac book pro, so have no recent backups avaiable.  I have a backup from about 4-5 months ago available on an external hdd as a time machine backup.  Can I add/update contacts from the back up rather than restore?  The reason i wish to do this is because in the update i didnt lose any messages, so all of the people i have met and networked with since that last update those many months ago, i have in my messages listings.  They are all unidentified numbers at present but over time i will be able to work through the messages and based on the conversation recall who each was with.  Also, yesterday, some two weeks after the update had left my contacts list entirely empty... a vast majority just reappeard, though all of them are without any phone numbers, all just emails or facebook contacts.  This is the work of facebook not mac/ios6 isnt it...?  Any help here would be greatly apprecaited.  I am about 2 days from flying to canada and having those contacts would make life a lot easier.

    You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup.  If you haven't been doing this, start now and then restore your old backup.  You will then be able to sync the new contacts back into the phone.  However, you will lose all messages, etc newer thant the backup.

  • My husband and I both have iphones and share the same apple id. Everything was working fine until I synced his phone which lost all his contacts and pictures and gave him my info. I then used verizon's contact retreival app and got his contacts back

    My husband and I both have iphones and everything was ok until I synced his phone and lost all his contacts and pixs. I downloaded verizon's contact retreival app and got his contacts back but now his contacts keep overwriting mine. I can sync my phone and get my contacts back but within a few hours, his show up again. We use the same apple id for purchases. What can I do?

    Are you sharing the same iCloud account (in Settings>iCloud)?  And do you both have Contacts turned to On in Settings>iCloud?

  • I just setup mine and my wife's iphone 4 on new ios5 and icloud settings.  Our phones are both on my account.  Her phone is receiving my contacts, calendars, etc. due to this.  Is there a way I can separate her phone from my account in itunes and icloud?

    I just set up mine and my wife's iphone 4 on new ios5 and icloud settings.  I have both phones on one account and actually she purchases apps/music with my sign in and password on her phone. 
    Now that we are set up on icloud settings, her phone is receiving my calendars, contacts, etc.  she does not want and does not need any of these items on her phone.  How can I separate the two now?  is there a way to have a different login and password for her phone so that it sets up on its own icloud settings?
    Thanks

    She should create her own Apple ID and start using it for everything, including purchasing.
    It starts on the computer in iTunes. There are 2 elements we are dealing with;
    purchasing items from iTunes (apps, music) and playing items in iTunes.
    Only one Apple ID can be signed in at a time for purchasing. But you can "authorize" multiple Apple IDs for playing. As long as iTunes is "authorized" with both your Apple IDs, items purchased with these different accounts can coexhist in one iTunes Library.
    Why this is important, it has to do with back up and being able to transfer purchased items to the computer.
    Once your wife sets up her own account, she will want to connect the iPhone to the computer to back it up and transfer any new purchases, iTunes will need to be authorized for that to happen.     
    With that said, a new feature of iColud is back up. It will back up everything to the cloud. You need to turn it on, it's at the bottom of the iCloud settings on the iPhone. It is limited to 5GB for free, you can buy more. I used all 5GB my first back up, but I have a lot of crap, and there's a lot of things on the iPhone that get backed up that don't count against the 5GB, so it might be plenty of space for you.
    When it comes to the iCloud and contacts/calendars, again your wife needs her own account. (ASAP)  Does she have a computer in her life that has a list of her contacts and calendars. I hope so, because it sounds like her contacts on her iPhone are now mixed with yours. Or I hope there is still an untouched list of contacts on the iPhone that iCloud didn't mix.  Either way Delete your iCloud account from her iPhone. Remove the data, as long as it isn't hers. This will delete all info being synced to the cloud. If she still has a list of her old contacts on the iPhone, great. If not, I hope she has them somewhere else, like her own computer.
    Create her an iCloud account. Enter the account info where ever there is a list of contacts/calendars and get the info onto the cloud, then add the iCloud settings to any other devices. 
    Any new apps/music purchased with her account will back up to the cloud. I don't think apps purchased with your account will. She will also need to enter your password for updating these apps, because they were purchased with your account.
    I hope this helped and didn't make thing more confusing.  Good luck!

  • Hello people, I lost all my contacts on my iPhone. Facebook contacts integration is turned off. When I got to know that I have no contacts on my iPhone. I checked my settings and iCloud backup and contacts on iCloud (in settings) were off. Is there a solu

    hi me kashif Hello people,
    I lost all my contacts on my iPhone. Facebook contacts integration is turned off. When I got to know that I have no contacts on my iPhone. I checked my settings and iCloud backup and contacts on iCloud (in settings) were off.
    Is there a solution to get all my contacts back? Please help me. I want my contacts back, as soon as possible.
    Thank you in advance.
    iPhone 4S, iOS 7.0.4

    Unless as part of a backup, or stored somewhere else, they are gone.
    Your son needs his own Apple ID for iCloud, FaceTime & iMessage. He can continue to use yours for iTunes content, but for everything else, he needs his own.
    When you did what you did, as far as iCloud knows, this is the same person with multiple devices, and that's they way things are supposed to work: keep everything in sync.

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