My wife's MacBook has a virus! Help, please.

Hi,
My wife's computer has a virus. I've never seen anything like it on any computer. It's as if a mad person has taken control of the mouse and is operating it continuously by himself—opening and closing apps, locking out us out as we sit watching as helpless bystanders. Turning off the computer, etc. does nothing. Help.
Best,
Joseph

It is not likely a virus, but for info read Klaus's User Tips and the link to Thomas Reeds SafeMac site.
Do a restart of the MacBook and see if that helps, and are you using a mouse with the MacBook or the trackpad?
If a mouse, unplug/unpair it and use the trackpad.  If that helps then try attaching the mouse again.
If this continues and you are using the trackpad it could be a problem with the trackpad or its interface with the system...visit the Apple store genius bar and have the techs run their diagnostices to see what is causing this behavior.

Similar Messages

  • Ricoh Aficio SP C240 SF filter quit unexpectedly - running 10.9.3 on MacBook Air - can anybody help please?

    Problems with Ricoh Aficio SP C240 SF- message tells me  "filter quit unexpectedly" - running 10.9.3 on MacBook Air - can anybody help please?

    Steve --
    You have made an extra folder called "Internets" and put the Safari app in there.  It (and all other apps) need to be freestanding (not enclosed in another folder) in the HD > Applications folder.
    Because it's in this folder, it has not properly updated.  Running 10.8.2 OS, you should be up to 6.0 Safari.  But because it's in a folder, it's still way back there.

  • I am getting white screen of death on my Macbook Pro, can someone help please?

    I am getting white screen of death on my Macbook Pro, can someone help please?

    Intermittent or inconsistent situations as you describe are the most difficult to resolve.  First step you should do is be certain that you have your data backed up.  I suggest that you do this by creating a bootable clone using Carbon Copy Cloner.  The advantage to this is that not only is it a backup but can immediately be used to run your MBP in the event of an internal HHD failure.
    The article that I gave you to start your search contains a link to this article:
    https://discussions.apple.com/docs/DOC-3353
    Though lengthy, it can resolve most issues if you go through all of the sections.  If you cannot achieve success, then an Apple store genius bar is the last option.
    Ciao.

  • I am having difficulty getting my scanner (HP5590 Scanjet) working with my MacBook Pro, can anyone help please. It did work alright with my IBM notebook.

    I am having difficulty getting my scanner (HP5590 Scanjet) working with my MacBook Pro, can anyone help please. It did work alright with my IBM notebook.

    There's a new driver bundle for OSX 10.6 that you might need to install, the HP link seems to be failing at the moment but there's a version of it here: HP_Installer_Scanjet_v2.4.3_Ph4.dmg
    There's a piece on the HP Forum about it here (some folks have problems installing ...)
    http://h30499.www3.hp.com/t5/Macintosh-Compatible-Products/Scanner-Drivers-softw are-for-Snow-Leopard-Mac-OSX-10-6-will-not/td-p/2301674

  • I think my Macbook has a virus. It plays Blackbird by the beatles and I can't get rid of it. I don't even own that song on Itunes. Help!

    Does my MacBook have a virus when it playe Blackbird by the beatles? I can't make it go away. It plays over music, You Tube, movies, etc. I don't own Blackbird on itunes. help!

    Question. Does this happen when you open apps?  Or just certain apps? Go to systempreferences and open sound. look in sound effects and see if it got put there. Does anyone else have acess to your computer? I think someone would have to get into your computer to do this. I've never hear of a virus doing that. But you could go to google type in macscan and download it. open and run it  to see.

  • I think my MacBook has a virus...

    I think my MacBook that runs on 10.5.08 has a virus that is allowing people to access important information like my passwords. What antivirus can I download for free for this version? Thanks in advance

    Your email being hacked has nothing to do with your Mac having a virus
    Hacked mail is usually done on the server. If you are using Outlook you will probably have to work that out with Microsoft.
    Allan

  • Macbook Internet Network Hacking (Help Please!)

    Hi, Thanks for looking...  I am concerned that my apartment neighbor (a computer network engineer) might be trying to hack my Macbook and snoop around with my internet usage, and possibly access my Macbook remotely. Could someone please answer a few questions to ease my concerns please? (The Macbook is connected directly to the broadband modem and there is no wireless internet involved.)
    // I suspect he might have gotten physical access to my broadband modem and seen it, is there any information on the modem itself that would give him access to my macbook and internet usage? (The modem says: cable RF MAC Address... and a serial number)
    // How easy is it to hack a specific Macbook? Say if my neighbor was indeed a hacker, and wanted to mess with me for whatever reason, would it actually be possible to find out my internet IP address (could he hack the ISP?) to snoop around with how I use the internet? (The Macbook now has the firewall enabled and file sharing, etc. switched off.)
    I know very little about this computer networking stuff, so I'm thinking the worst scenario is happening (which is hopefully far-fetched and exaggerated.) If anyone could help me by sharing their knowledge that would be an awesome help! Thanks!

    Depending on the router, it may be very easy for him to hack it, whether he has seen it or not. If you believe this may have happened, see How to manage a hacked wireless router.
    As for hacking the Mac, that's not a significant concern unless he has had unmonitored physical access to the machine. If he has, the only way to be sure he hasn't installed something to monitor you is to erase the hard drive and reinstall everything from scratch.
    If he is able to get on the same network as you - which you should make sure to prevent by securing your wireless router - be sure everything in System Preferences -> Sharing is turned off. If you must have a service there turned on, be sure it can only be accessed using a strong password.

  • My ipod nanos are not being recognized in iTunes. I have tried everything! Changed the drive letter, the disk to FAT32, resetted it, downloaded itunes again, but nothing has worked! HELP please.

    Somehow my nano now lost all its music so now its empty!  Also, before windows used to recognize my ipod and i'd get a pop up saying "open to view files" but now I don't even get that anymore. I have also tried syncing it by putting them in disk mode but NOTHING has worked. I am getting so frustrated.
    I followed all of the "steps" on the apple support page but none of that has worked too. PLEASE help me because I literally feel like just throwing my ipods out the window. I never had this problem before.

    When you connect your iPod to your PC, what appears on the iPod's display?  Does the iPod charge when you have it plugged into the PC?
    Are you running the latest version of iTunes (10.6.3)?  It wouldn't hurt to also make sure your Windows OS has all of the latest patches and updates as well.
    I assume you have plugged the iPod ino different USB ports located directly on your PC and tried using another 30 pin dock connector cable to rule out the possibility of a bad cable?
    B-rock

  • Can't log into Game Center even after my password has been reset Help please

    I have 2 gamecenter accounts, I tried logging into one last night but its telling me to reset my password which I have done but its still saying wrong password. Any ideas on what I should try next please? Oh I have a ipad 2 and all my software is up to date thanks

    Can anyone help please I have been able to download apps send and receive emails.. Just not log into Game Center has anyone got any idea what is going on please. Both Game Center accounts are on the same devise but that has been working up until now.....

  • Im so frustrated.  Please help. Macbook has a virus

    So I downloaded a wirless samsung new camera on my Macbook and it came with a virus or something.  I had no issues with my computer until I did this.  Now it crashes on me and keeps reobooting.  I have tried to delete the camera in safemode but it won't let me.  How do I get my computer running again.  I'm so frustrated.   HELP!!!!  Geek squad wanted $200 just to run a diagnostic.  ridiuculous

    I found a website computer repair shop about 75 miles from me.  I emailed the guy and he wanted my serial number and IOS i was running.  I am hesitant about this
    He cannot use this information to hack your computer.
    However, you should be cautious about computer repairs. Do your research before leaving your computer with someone. Some folks aren't trustworthy, and may install malware for their own nefarious purposes while the machine is in their hands. I would be especially leery of this guy if he actually asked you what version of iOS you have on your MacBook Pro, since iOS only runs on iPhones, iPods and iPads, while Mac OS X runs on Macs. If he actually said iOS, he doesn't know squat about Macs and shouldn't be allowed to attempt to repair yours.
    Is there no Apple Store close to you?

  • Hi for some reason my Airport Express has stopped working. It just glows Amber and occasionally flashes green but goes back to amber. AU can't see it. I have a macbook and want to connect via my existing wifi to stream music, can someone help please!

    Hi, title says it all. I have been doing this for years and don't know what has changed.....
    Reset doesn't seem to work, this includes factory! Please help.

    It certainly would not hurt to let the folks at the Apple store take a look to verify things. If the product is less than a year old, or you have AppleCare on one of your Mac, the Express may qualify for free replacement.
    The Apple Store may also some some refurbished Express devices on hand at a discount if you need to buy, or they can direct you to the Apple online store for the same thing.

  • Hi I think my ipad2 has a virus help?

    Help?

    PC virus do not run on iPad.
    Try this:
    Settings>Safari>Clear History, Cookies and Data.

  • My ipod touch out of the blue wont sync i keep gettin error msg 54.. also my computer keeps shutting down itunes i thnk it has a virus help?

    i unstalled and re installed itunes..help?also i noticed that 2 new songs example me and you by rixton dont have the icloud emblem?thnks

    Have you tried:
    - Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    - Disabling the computer's security software?

  • Keep getting kicked off internet.  When I try to sign back in to my wifi it says my network configuration has changed.  Help, please.

    I can't seem to get connected to my wifi internet connection.  I seem to get bumped off sometimes when another device in the house uses the wifi.  And, my computer sometimes gives me the message that another user is on my internet.  I have called Bell...they say all is working.  My wife's iPad connects.  Her pc connects, my iPhone and iPod connect.....not sure what is wrong.  Any suggestions?

    Reset the router, if that doesn't work then reset the DNS settings your ISP is using. To do that please click DNS Settings Update for instructions. If that doesn't work try another router.

  • My macbook has gone crazy.  Please help!!

    I was burning a cd and after it was done the cd wouldn't eject and gave me a beach ball. Then I couldn't force quit itunes.
    Next my track pad stopped working so I plugged in my mouse and it worked. I then unplugged the mouse and the track pad would move around but when I click on things in the dock, the menu would flash 2 times and not let me do anything. When I used spaces, it would flash all 4 spaces quick and my dock would come up. I then had to plug the mouse back in to turn off the cpu.
    Now it seems fine and the disc ejected. What should I do?
    I have a white macbook with all the up to date software. I repaired permissions the other day after I updated the OSX via software update.
    What now?

    HI,
    *"Now it seems fine and the disc ejected. What should I do?"*
    Best to boot from your install disk and run Disk Utility.
    Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
    Select your start up disk and click Restart.
    Hopefully everything is ok. The fact that you couldn't successfully burn a CD isn't good though. How much free disk space is there? Control or right click the MacintoshHD icon on your Desktop. Click "Get Info". Under the General tab you will see Capacity and Available. Make sure there is at least 10% available disk space, 15% is better.
    Carolyn

Maybe you are looking for

  • Time Machine failure transfering to new computer

    Hello, I was having a lot of problems with my 2009 Macbook Pro for various reasons that lead to a lot of random restarts and frozen screens, I took it in multiple times and nothing came of it so they gave me a replacement one under Apple Care. So my

  • How to call a struts application in a portlet

    How to call a struts application in a portlet. I have two different ear's. In one ear I have my struts application and in one war i have a struts portlet. In the struts portlet provider.xml defaultAction tag can i call the action class .do which in o

  • Project Locked by Other User! But it's me!

    Today I wanted to open an old (2006) iDVD projectfile (.dvdproj) with iDVD 7.1 and I got a messagebox of the program which said: "Project Locked by Other User The project America del Sur is locked by the user casper (user ID ###): 2006-04-30 20:253:3

  • PODCAST doesn´t start in the last position

    Hi too all, I have an iPhone 6 with last IOS 8.2.1. If I'm listening a Podcast, then I stop it, when I back to listen, Podcast doesn't start it from the last position. It is always starting a lot of time before the las point. Any solution????? I am t

  • Purpose of Reason for Change on Timesheets

    We are using PWA 2010 for time reporting.  There is a field on the timesheet called "Reason for Change".  The only value I believe I've ever seen in this field is "Not Delayed", however, other possible values (from a Lookup table) are "Under Estimate