My wifes old phone showed it was backed up to Cloud. How do I find it?, My wifes old phone showed it was backed up to Cloud. How do I find it?

My wifes Samsung Charge lost all her messages a few weeks ago then 90% of her Contacts disappeared Monday.A month or so before that she tells me (now) her Backup Assistant started to fail and report an Error 10 message. I went and got her a new S4 yesterday. The guy at the VW store said there was no issue with activating it. Before doing so I had used Backup Asst (tried but failed) then the Cloud to backup her photos, etc. Now where do I find that? When I went to My Verizon all I find is my phone info? Am I missing something? Is there someplace where her data might be sitting that I missed? Otherwise, how can I move over the stuff on her old phone to her new phone.....

new2android,
Congrats to your wife on her new phone! You can go to verizonwireless.com Then My Verizon/Manage and Store Media. This will have her information that is needed.
RobinD_VZW
Follow us on twitter @VZWSupport

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HT5621 I changed my Apple ID but on my iPhone when I go into settings iCloud it still shows the old Apple ID. How do I change this? I was going to delete the iCloud account from my phone then add it back with the new Apple ID, but I'm not sure...help!

I changed my Apple ID but on my iPhone 4S w/ iOS 7.0.4, when I go into settings > iCloud it still shows the old Apple ID. How do I change this? I was going to delete the iCloud account from my phone then add it back with the new Apple ID, but I'm not sure...help!

http://support.apple.com/kb/TS5223?viewlocale=en_US
Peace, Clyde

While my iphone (6 plus) is synced with icloud, the contacts on icloud are several years old! My phone shows that it was backed up this morning to icloud. Any ideas on why icloud is not updated with my contacts?

While my iphone (6 plus) is synced with icloud, the contacts on icloud are several years old! My phone shows that it was backed up this morning to icloud. Any ideas on why icloud is not updated with my contacts?

Howdy Mishka2015,
The article linked below details a number of troubleshooting steps that can help resolve issues with your contacts and iCloud.
Get help using iCloud Contacts
https://support.apple.com/en-us/HT204150
Sincerely,
Allen

HT204053 Have new iphone. Had everything backed up on icloud. All was OK till tried to download pics and an old incorrect @me apple id showed up. Now phone reverted to year old icloud back up. Support says id with @me cannot be changed but apple store did

Question: Acquired new iphone last week. All data was backed up with icloud on old phone and all was restored OK. Today, tried to download pics to my Mac and itunes asked for phone update---which resulted in an old incorrect "@me" id being used. Now all data is over a year old --- to when the incorrect @me id was established. Apple support says @me ids cannot be changed but they did in an Apple store once. I do not know how to cahnge to correct id so can get to correct icloud data. Help

having looked into this a bit more and found I have a bigger problem than just the one i originally posted as this impacts more than one of my devices.
I think I can pose the question in a easier way.....
I changed the name of my apple ID as it was using the name of an old email account I no longer have access to.
when I go onto any of my IOS devices that are running 7.x to change the Icloud account details , I cannot delete the old account id because when I try to it asks me for the password of my old account ID as I have find my iphone turned on. when I type in the password that was on the old account it says "incorrect apple id or password". I assume because that apple ID no longer exists.
ICLOUD obviously recognises the two accounts are the save as when I run up findmyiphone on an iphobe that is logged in with my new account ID it can see other IOS devices in my family that are still logged in with the old account name.
so my questions is:
how do you log you update an IOS device if you have simply changed the account name of your apple ID if you are on IOS 7 and have find my iphone turned on?

I recently had to get my iPhone 4s replaced. The old phone was backed up to ICloud. I get a message when I plug this one in that it is not backed up and there isn't enough storage left to back it up. How to I remove from the other phone so I can back th

I am trying to back up my new Iphone on to ICloud. It shows I dont have enough storage because it still has stuff from the old IPhone. How can I back up this phone and erase from the other. Apple kept the other phone when they replaced it. If I hit the delete storage for the other phone (which shows up on the Icloud Icon on this phone) will I lose everything on this phone? That's what I want to avoid....

If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information.

I have two iphones and the two got sync'd contacts were deleted from 1 phone and now were deleted from other via wireless on icloud the last back up was 2 months ago how do i retrieve and reinstall that backup? or can I do this from an old icloud back up

Hi this is my first time using this service and I am having a huge problem with two of my iphones. I have two phones that were sync'd accidently on itunes and both were sync'd to icloud too apparently. The one phone then deleted some of the contacts - now both phones have lost those contacts. What would be the steps to get the phone contacts (not from the computer) back on one of the iphones. it does show the phone was backed up over two months ago - can I restore to that back up and how? Any help would be very appreciated <")))><

Please read before going through with this procedure.
If you really want your contact back and you did not do another iCloud backap since you deleted some of your contacts, you can do a hard reboot on both devices with iClouded contacts by holding down the home and lock buttons on each of them for 10 seconds ignoring the slide to turn off thing. Make sure you have iCloud contact services off before doing so. You can then go through the whole set up process until you get up to the backup part. You then press to restore from an iCloud backup (make sure you choose the right backup for the right phone). If you didn't make an iCloud backup before the contact incident, you will have to use your two-month-old iTunes backups. Each phone should have their contacts the way they were from your last backup. You then go into Settings>iCloud>and turn off contacts. You then can choose if you want to keep your current contacts or not. Turn this off on both phones just incase you add another iCloud device to the mix later on. Now your contact lists are no longer linked (Caution: side effect may include lack of edit button). You may now add and delete contacts as you please without it happening on your other phone.
Thank you for choosing Apple.

I connected my brothers 6plus to my iTunes and i showed that i could back up his old 5 info or a new phone so i chose the 5 and now all of his 6plus data is gone! how do i get it back?

i connected my brothers iPhone 6plus onto my iTunes and it showed up that i could choose to back it up as a new phone or to an existing iPhone so i chose his old iPhone 5 and after the backup he went on his phone and everything that he had from his iPhone 6plus was gone and changed to what he had on his old iPhone 5! how can i get all the pictures and contacts from his 6plus back onto it?

I suspect unless he had some items in iCloud backup then they are gone. Connecting an iPhone to a different library from that to which it was previously connected will result in the device asking if you want to erase it.

I sent in my iPhone 6 for repair. I used restore on the loaner phone I was given, and the contacts, texts, reminders, and Safari pages all showed up. My phone is back, and when I used the restore function again, those items are missing.

I sent in my iPhone 6 for repair. I used restore on the loaner phone I was given, and the contacts, texts, reminders, and Safari pages all showed up. My phone is back, and when I used the restore function again, those items are missing. I do not use iCloud because I have no wifi at home, limited data available for regularly backing up, and I have a 64GB phone and don't wish to pay to upgrade from the 5GB iCloud storage. Am I doing something wrong? It worked so seamlessly on my loaner phone that I am completely stumped as to why it will not restore those items to my original phone again.

The iphone is designed to be synced to your computer or cloud service. Your contacts should be in whatever program/service you have chosen to sync.
If you have failed to do this, then they are likely gone.

IPhone 4S fell on some water, was working but now won't work. I got a replacement coming. Can I use the old Sim card in the new phone if it wasn't damaged? Will I get my pictures and contacts and messages back if it wasn't damaged?

My iPhone 4S accidentally fell into a very shallow bit of water. The phone was wet, but worked afterwards for a short bit. Now it's not working, so I called and got a replacement phone coming. Same exact phone. Can I use the old Sim card in the new phone without harming anything? I don't know if the sim card got messed up or not, but I had a lot of pictures and messages and my contacts on my phone, and I assume these were on the sim card or am I wrong? I just wan to know if I can use the old sim card if it's still working in the new phone that is coming, as long as there was no damage to it? Thanks

I think I had it on the iCloud, I just changed computers and had part of my old computer backed up, where are the default iTunes info saved like the pictures and I know my contacts were backed up cuz I kept getting updated stuff that I wasn't sure about, but it was contacts where some belonged to my wife's contacts....but anyway, if the cloud backed up contacts, it should have grabbed pictures too? Like I asked before, if they were backed up to the computer, is there a default iTunes folder they are saved to? I had a crap load of pictures on there that I usually could really access if I was connected to wi-fi. I turned off my data stuff as I only have 4GB and between me and my 2 kids, we seemed to use up a lot of it. My son would play music from Pandora during work, and use up all our data til I limited him to only 3GB, my daughter and I barely used 1GB. Anyway, thanks to everybody that is answering. I thought I might have done good finding the dang sim card, but pointless I guess.
Ralph - F.Y.I. I would be happy to back up the iPhone if I could turn it on LOL......I am pretty positive I did, but what about Text messages? ANY of those saved too or not? Sorry guys, I don't know a **** of a lot about cell phones, but I do know about memory cards, but not sim cards that act like memory cards or look like them anyway. What is the purpose of a sim card if I may ask a stupid question since they don't hold any data from my phone stuff. I just hope my stuff comes back on the new replacement phone once I get it up and running. Again, thanks to everybody for the edumucation.

HT201210 bought new i phone to day was just backing up old info said there was upgrade so upgraded old phone now haveitunes logo on screen with conection sign below help

bought new i-phone 5s was backing up old old phone before swaping upgrade was shown so started upgrade now 4s is showing itunes logo with conector below

Do what it says and connect your phone to iTunes on your computer.

IPhone 4G syncing with iTunes The screen does not show my phone number and backs up to an old file from four months ago.

iOS 6.0 was available this week, so I updated my iPhone 4S. At first it showed a long yellow (other bar) of 10GB, then took the entire day to update my photos (about 20,000 of them. So I tried restoring the phone and the message on iTunes was that I had restored from a different phone. Now I cannot get my phone number to show up on the summary page of iTunes. It says n/a.
And it restores from a backup in June. And those are locked. Any ideas how to get back up to date?
Thanks,

Never mind. It updated itself...

I tried update my software on iPhone4 but my apps started crashing and now after a restore my phone wont show up in my comp or itunes. can I set it up as new and get my old stuff back later?

I tried updating my phone to the iOS5 software. I was over the max capacity of the space in my phone so the uodate failed. After attempting this the apps in my phone wouldn't open. As soon as I click on them the screen would go blank and either stay black or go back to the home screen. Turning my phone off didn't work so the only choice I was able to find was to give my phone a hard reset. This action failed so next I backed up my files and restored my phone. NOW I'm stuck because the phone will not show in windows (xp) OR in iTunes.
My phone is now set in restore mode as to if I want to set it up as a new phone or back up from icloud or itunes, neither of the last two work. If I set up my phone as new, will I be able to reback up my phone to the previous data I had before I restored it? I really don't want to lose any pics or contacts I had.
I've been working on this for 5 hours!! I've been to every site and tried any and every tip I could from apple to fix the problem and have had NO success

If the device is not being detected in iTunes, has a different USB port or sync cable been tried? What about a reboot of the comptuer?
As for pictures/videos taken with the device, they are designed to be copied to a computer on a regular basis. Did you choose to not do this prior to attempting the update? They may be lost at this point (although they should be in the backup, but no guarantees).

HT201269 Why isn't my cell phone backing up properly to my laptop? Backed it up three times in two days. I replaced my old cell phone, had to setup as new, then backed up from "last backup" but it didn't work at all. The last backup was available was mo

My cell phone will not back up properly to my laptop. I have tried three times in two days as I knew I was getting my new phone today and wanted to save all my information. The problem is that it backed up very random things like things from my IPod from years ago, and did not back up all the information it should have from my "old" cell phone. Now I am missing almost everything. What happened and can i fix this?

First, make sure you are using the most current version of iTunes 11.1.3 (8). Second, what version of iOS 7 was your old phone running, i.e. 7.0, 7.0.1, 7.0.2? If your back-up was made with a version of iOS that is newer than the version on your new phone, it will not sync. For example, if your back-up was of a phone running iOS 7.0.4, and your new phone was running 7.0.2 out of the box, the back up will not sync to the new phone until it is updated to iOS 7.0.4.

I was updating to IOS 8 thru iTunes on my 4S and it came unplugged. Now it wants me to restore settings. Is there a way to undo this and get 'old' phone back with all of my info/pics/contacts/etc?

I was updating to the IOS 8 thru ITunes on my 4S when it came unplugged from the computer (dumb dog). Now the phone just has an image of plugging in to the ITunes icon and when I plug it in it says its in recovery mode and needs to be restored to original settings and I will lose all of my contacts/photos/etc. Is there a way to reverse this and just get my 'old' phone back with all of my stuff? I only have the free ICloud storage so I know most of my stuff will be lost. Yes I know..,hindsight is 20/20 on buying the backup. Help please!

In short. No, you cannot unsync. If you had a back up from your old iPhone you cand restore from a back up.
In iTunes go to Edit > Preferences > Devices > and select the latest back up.
Before you synced your phone did you have it set up with the PhotoStream or iCloud? The pictures would be saved there. Or if you had them sync to a file on your computer.

I use an Iphone 4 which had to be replaced recently. However when i did a backup it was on the new IOS version 7, but now that my phone was replaced and i am back on the old IOS version 6 i how do i restore my backup??

I use an Iphone 4 which had to be replaced recently. However when i did a backup it was on the new IOS version 7, but now that my phone was replaced and i am back on the old IOS version 6 i how do i restore my backup??
When i try to restore my Back up using Itunes this is the message i get - "Unable to restore backup as the software is old - Please setup as a new device and then try to restore your backup" - Please advise. If i do so are there any chances of loosing my data. At this point in time i would be happy if i could just retreive my contacts list. Any suggestions would be greatly appreciated.

Nope - you cannot restore a backup from a newer iOS version on to a device running an older iOS version. The reverse works, but in your case to use your backup, you must update to iOS 7.0.3 - no other option if you want to use that backup.

My wifes old phone showed it was backed up to Cloud. How do I find it?, My wifes old phone showed it was backed up to Cloud. How do I find it?

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