My wifi is ok but i can not conect itunes store with my icloud ID

I don't have any problem with wifi and i can conect other web sight,unfortunately just have difficulty with conection itunes store by my icloud ID.
It say: we couldn't complet your itunes store request ,on my pc,and say you can not conect itunes store,on my phone.

Chrisj4203, thank you for your kind answer.
I have done a lot of restores to the Iphone, and resets also.
I;ve done holding both buttons as you sugested, but there is no signal appearing.
I am in Uruguay, South America and the original company is Movistar ( Telefonica) and the new sim card is from ANTEL ( the officail and biggest company in my country).
I don;t knoe what todo.
I have been trying for more than one mont.
I have gone several times to both companies. Aldo two times to Apple uruguay, and nobody can help me.

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