My Windows 7 with InDesign CS6 crashed. I try to re-install, but it won't take my license key. What now?

My Windows 7 with InDesign CS6 crashed. I try to re-install, but it won't take my license key. What now?

Ned, thanks for pointing me towards chat sessions.
I am almost there now, thanks the chat advise.
This is was Adobe tells me: You have a volume license serial number. You need to login to www.licensing.adobe.com website and download the software and you can activate the software without any issue.
I did go there but came no further. Then Adobe said: I checked and see that your email address is not registered under the Licensing website. Please contact the administrator under whose email address the product was purchased to add you as a user and you will be able to login and download the product.
So it is now in the hands of our IT guy who purchased this serial license

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