My windows 8.1 desktop won't recognize my ipod nano 5th or 6th gen. Help please!!

My windows 8.1 computer doesn't recognize my Ipod Nano 5th or 6th gen when plugged into USB while ITunes is on. Please help

Hello misspam0113,
Thanks for using Apple Support Communities.
From your post I understand that your iPod nano is not being recognized by iTunes on your Windows PC. In order to resolve this issue please follow the steps in the article below, in order, testing after each section.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Take care,
Alex H.

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Itunes won't recognize my ipod nano 5th gen. it's recognized by the computer, but I get a message from itunes that says an ipod has been detected, but it couldn't be identified properly. i did all of the steps on the ipod assistant. unistalled and reinsta

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Have you restarted your computer? iTunes updated?

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Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

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Hi, Grafiti.
Thank you for the question. Below, I have attached a couple troubleshooting articles that will help resolve the device not being recognized by iTunes.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
If the issue still persists after processing these steps, see the section in the article below labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8.
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http://support.apple.com/kb/TS1538
Cheers,
Jason H.

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Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

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Hello BPeery,
I would go through ALL the steps here:
iPod not recognized in 'My Computer' and in iTunes for Windows
Let us know how it goes.
Hope this helps.
~Julian

My Windows 64 bit system won't recognize my ipod/itunes...

I am using Windows 7... My brother and I also share the same computer, and our music libraries are quite different. I do not know if that has anything to do with it or not. I've tried removing the software and reinstalling it, but it doesn't always work.
WOW, the program has been removed from my PC... and while I was typing this, the itunes sync page popped up! I don't know what is happening, I just want to listen to music.
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Hello misspam0113,
Thanks for using Apple Support Communities.
From your post I understand that your iPod nano is not being recognized by iTunes on your Windows PC. In order to resolve this issue please follow the steps in the article below, in order, testing after each section.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Take care,
Alex H.

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So my brother got an ipod nano, the the original version with only the colored front panel or whatever, and then I got am ipod nano, the second or newer version and we run them off of the same computer. Well his is no loger in use since it went through the washing machine, anyways I tried to import a cd on my itunes, it worked but itunes wouldn't let me sync (or whatever its called) the songs onto the ipod. So I went back to some little fold up booklet that came with the ipod and it said to put songs from a cd onto your ipod that you have to click on ipod under devices. but the only thing that shows up under devices is the cd that i'm importing not the ipod even though it's connected it also said was that when you plug your ipod into itunes it will show automatically come up. it doesn't. the ipod only charges. so it could be many different things: 1. my itunes isn't compatible with the newer version ipod. 2. it could be my computer. although its only 3 years old and its a Windows XP or 3. its just the ipod. The ipod nano works completely normal, no problems. This is the first time i've ever tried putting on songs from a cd before. I also tried uninstalling itunes from my computer and then re-installing to see if the newer version ipod nano would work by itself. but that didn't work either. under file, edit, options, or something (one of the headings) I went to preferences and clicked on ipod and it said "not connected" but it was. I have no idea what's wrong. i only have 18 songs so far on it too so it's not overused or anything. I also forgot to mention that I installed itunes from the disc that came with my ipod nano, not from this website. at this point in time i don't have itunes installed on my computer because there's really no point. If anyone understands my really confusing issue, help me!! Simplified: My computer doesn't recognize that my ipod nano is plugged in and I've tried two different USB cables so that's not it.
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Try: http://discussions.apple.com/thread.jspa?threadID=743515&tstart=15

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Here'sa link that might help
p://support.apple.com/kb/TS1363

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Hey,
So I have an Iphone 4s and I had the same problem with it and solved it by the "verify that the apple mobile device usb driver is installed". It wasn't installed and I installed it by the steps and now it works.
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Hey,
So I have an Iphone 4s and I had the same problem with it and solved it by the "verify that the apple mobile device usb driver is installed". It wasn't installed and I installed it by the steps and now it works.
Tried to do the same to my Ipod nano 6th, and when I'm trying to install the driver (as I did with the Iphone, and as it says in the troubleshooting) I get the next message: "the folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with windows for 64x-based systems".
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Hi, help someone please. The error I'm receiving is: "An Ipod has been detected, but it could not be identified properly. Please disconnect and reconnect the ipod, then try again".
Tried this several times and even reinstalled itunes... didn't work. Tried using a different USB port as well.
All other ipods are working fine when connected. I'm using Windows XP. HELLLPPP please !! it's my kids new Christmas present

I had exactly the same problem - heres the procedure I used - hope it helps ?
It looks a bit daunting but only takes a couple of minutes.
Disconnect iPod
Go into Start - Control Panel - Add/Remove programs
Select iTunes and remove ( don't worry all your music should be safe - mine was still there when I reinstalled )
Next go to apple website, disable your antivirus ( not sure if this is needed, but it's what worked for me) and download and install latest iTunes 9.0.
After installation - close iTunes
Reboot your P.C. and then restart your antivirus.
Next
Go into Control Panel again, then administrative tools( if you can't see admin tools select classic view from the left panel.
Then select computer management - then device manager
Scroll down the list in the right hand panel and expand the universal serial bus controllers section.
Connect your ipod nano - you should hear a bleep and then the details in the USB controllers list should change ( if iTunes starts just close it )
From the USB controllers list select the new addition - it'll either say apple ipod usb or Mass storage device something like that( whichever one has just appeared on connection of your ipod )
Right click on the new entry and select uninstall - at the warning message select ok
wait for it to complete the removal.
Right click the entry again and select scan for hardware changes, keep your ipod connected.
The computer should now find your ipod and reinstall the necessary usb drivers for you.
Next
disconnect your ipod
start iTunes
on your ipod - press and hold centre button and menu for about 8 seconds - apple logo will appear, - then press and hold centre button and rewind for 6 - 8 seconds- ipod will go into a diagnostic mode.
a list will appear on ipod screen
press the centre button and it will select the first parameter on the list then press menu - you will be returned to the diagnostic list but you will be on the second item in the list - once again press the centre button to access, then press menu to return to the list - repeat until you reach the last item on the list "restore". press the centre button and the ipod should restore - apple logo will appear and the ipod will reboot(wait for a minute or so for this to complete )
Now connect to iTunes - hopefully your ipod will show up on the left hand side ( mine did )
click on your ipod on the list - you should now have a screen showing your ipod - it may prompt you to download a newer version of software - click don't download.
on this summary screen select enable disk usage and then click apply - now wait it can take a little while to complete.
When it is finished the apple logo will be back at the top of iTunes.
O.k. this is the fun bit and needs to be done quite quickly !
Read this next section completely before you start
click restore on iTunes.
it will say something like download and restore, click this.
a progress bar will appear - saying extracting software
followed by another progress bar, restoring "your name" iPod
my progress bar then showed 3 or 4 blue dots traveling across the progress bar without actually making any progress.
while this is happening unplug your iPod
press and hold centre button and menu for 8 seconds - apple logo appears
then press and hold centre button and play until it says disk mode.
reconnect your ipod - the progress bar should now slowly complete and at the end say something like ipod will show up on itunes when it reboots.
wait for the apple logo to appear on your ipod, followed by the start screen ( select language )
disconnect
select the language you want to use as from new.
reconnect and then sync as normal - everything should now work.
This is what worked for me - it's a bit long winded but so far so good.
I hope this helps you - it took me about six hours of searching and messing around to finally get this working - my 2 daughters were driving me mad as their new Nano's wouldn't work !!!!

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